Expedia CA

All the staff a 5 star review.also my main contract reminded of transportation. Expedia didn't motion it and should. I would stay there again in a heartbeat

If you are tired of being hung out to dry by online agencies when things go wrong, Expedia is the agency for you.
I have dealt with agencies like Priceline in the past and found myself in a shoe-box of a room in Rome that was far from what I was promised with no help from that agency. On the other hand, I booked through Expedia a few years ago and had a similar experience with a European hotel. One call to Expedia and they not only rectified the situation but refunded my total hotel cost as a good will gesture.
Yesterday, I had to cancel a hotel booking I made in Mexico through Expedia. To my delight, my payment was credited to my credit card in less than 24 hours.
This company clearly puts it's customers first! It is my go-to online agency.

I booked a hotel with Expedia.ca.(Residence Inn Gravenhurst)
It was initially for 7 nights.
It was raining, so after 4 nights we checked out early. I requested a full refund for the remaining 3 nights.
They agreed and said there will be no penalty.
I called when I got home, they were waiting for the O. K. from the hotel.
They even send me an email to let me know that I will get a FULL refund.
Everybody that I was dealing with was very professional and I got exceptional customer service. Special thanks to Kate for the email and receipt.
I used Expedia.ca in the past for flights and vacations and I will use them again.

Marcel in Kitchener, ON

I work in expedia canada from Cairo, Egypt.

With my full respect, Sometimes it has very good packages and rates, but to be honest.
They dont give a $#*! about anything, they only care about getting money from custumers.
And i totally agree how unprofessional our costumer service and how non speaking english they are.
I actually my self dont understand anything from them.
Basically Expedia makes her call center in egypt because we Egyptians dont take much money like other countries.
I can say as an agent i take maximumly 300 USD per month.
So dont expect to deal with a professional company.
And PS:
Never use price guarantee option, they will make you pay the expensive rate without refunding you back.
And Good luck to everyone.
God bless us all from that type of services.

My husband crashed his foot after I've purchased an unrefundable 5-star resort. Although I knew it's unrefundable, I tried to explain our misfortune to Expedia. My phone call was answered in a few seconds. The representative Joe was sympathetic and told me to hold on line while he was making a phone call to the hotel. Few minutes later he told me the hotel was willing to fully refund me. Then he sent me a cancellation confirmation to me. Right away. Next day I found a full refund was credited back to my account. It's a big relief, especially in a stressful period. I appreciate Joe's thoughtful and capable services. And I will be a loyalty to Expedia.

Fast, easy, great prices and very friendly and helpful customer service. I fly a lot and I have tried many websites before but this one by far is the best.