Expedia CA

The final cost of package showed by Expedia does not reflect the actual world.
1- Hotel charged me more than what Expedia displayed at the receipt titled "Resort fee/pay at property").
2- Same for the flight. Swoop airline charged me for seat and even carry-on bag addition to the base fare showed in Expedia receipt (almost doubled).
3- The Expedia receipt is vague and uninformative (how much exactly paid for what and what was the FX rate used?).

There was an error on my return flight details which I booked through Expedia.ca. I tried to correct the problem by contacting the carrier but they told me it was an Expedia.ca issue. Have you ever tried to contact Expedia customer care by phone? It's near impossible and you can spend a whole day waiting on hold listening to horrible and distorted music while no-one answers the phone. Shame on you Expedia this is very frustrating. I doubt I will book through you again.

Please see below an email that I received - this was the 2nd or 3rd such email since January 6 2022 when I requested a refund. This email was received on May 9 2022.
Please also note a promise to have a supervisor call me within 24 hours.
It has been 384 plus hours since this email and still no call back.
Today on May 17 2022, Expedia again promised that I would have a refund by June 13 2022 - the "reason" this time was that the representative did not submit the request in MARCH for a refund by mistake - I have talked to other reps since March and none have said this?
Good luck to you if you plan on using EXPEDIA in the future. I give them 2 stars, 1 for existing and 1 for answering the phones!
Letter of May 9 2022 follows:
Dear DOUGLAS W... EL,

Thanks for Contacting Expedia for TD regarding your itinerary 721... 14

We are sending you this email as per your request to get a confirmation email regarding your escalation and wanting to speak to a supervisor.

Kindly note that your case was escalated and a supervisor will contact you within 24 hours

Please feel free to contact us on *******492 if you have any further questions. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week should you have any questions or need any assistance please don't hesitate to contact us.

Best Regards,
Expedia for TD

They have all the excuses not to refund you. Never I will book with them again. It's just good to do research. Better to book directly with the airline or the hotel. Very disappointed

We booked with Expedia for our family vacation in Penticton BC in February! On our arrival at our motel we were informed we would have to move 2 times on our weeks stay in the motel because of the way Expedia booked our stay in there rooms! The first 2 nights in a upper floor 1 night on a lower floor across the way and the back up to a second floor. You have to understand with luggage and food for a week's beach stay with 2 kids! It was very stressful then you have to wait for the person in that room you are waiting to check out and half your day is gone then you do the whole thing over again! This is the first time that Expedia has done this crap to me and I'm not impressed! Now I know why booking with them seems so easy-to-use?

We booked a trip in November to fly to Europe in May. Then Covid 19 shut down all non-essential air travel and instead of getting refunds they advised we would get a credit. I called 3 times. The first two times I received call backs The first call weI said hello and the call disconnected. No call back from the person in India I said hello to. I called Expedia immediately and had another wait time of 45 min. I received a second call back, confirmed my name and then got the dreaded recording that they were having computer issues. I finally reached someone at 5; 30am my time the next day to be told that I have to do their work for them and contact the airline and insurance companies directly. Don't bother to use their service when you do all the work yourself and they end up being an annoying middleman who don't earn their commissions. Book direct or even better use a professional travel agent. I know I will when we can finally travel.

I have used Expedia.ca in the past and found it to be pretty good. I had booked my next trip in May 2015, going to Hawaii the first two weeks of December 2015. On their website you HAVE to buy travel insurance, it's automatically added to your cost. When I lost my job in November 2015, I was forced to cancel my trip and went through the travel insurance to claim my fees. For whatever reason, the travel insurance company is located in the United States, for a CANADIAN website, and somehow, takes forever and a day for regular mail to get there and back. After a month of waiting since I filed my claim, I emailed them to ask when I could expect to hear from them. Suddenly they decide they need further information as to the length of my employment, in letterhead from my former employer. Sorry, it doesn't work that way in Canada; your Record of Employment is filed electronically with the government once severance pay is gone. So, after waiting another couple of months to get my ROE and mail it in, explaining how this is done in Canada, I receive an email from them that I'm getting a refund and my cheque is in the mail. Why it is not being sent by registered mail or courier to have me sign for it and ensure I get it I have no idea. Five weeks later and STILL no cheque. I email them about it, explaining my frustration of now waiting five months and still no refund and all they say to me is they can put a stop payment on the first cheque and throw another one into the regular mail. Are you kidding me? Still no registered mail or courier to ensure I receive it and in reasonable time? Just another cheque to blindly throw into the regular mail and hope somehow this time I actually get it? I've heard that the definition of insanity is doing the same thing over and over again, hoping to achieve different results. I've filed a complaint with BBB. Hope I can get some results with them.