Evri

I was ordered I phone 14 pro max from online shopping as a gift for my daughter but arrive empty package nothing inside. Now my doughter cry because delivery man stolen my 10years old daughter I phone. I don't how big company like evri rubbing people and stilling kids gift? Who is going to helping me?

Claim to have attempted delivery which is a lie. I waited in all day, then got a message saying there was a "problem with access". The only problem with access is that the lazy Evri driver, if they ever actually came to my address, couldn't be bothered to ring doorbell. I had indicated they could leave the parcel if not home, so why would they feel the need to take it away? Only proves there was no genuine attempt to deliver. I paid extra for next day delivery, so have wasted my money and my urgent items are still with Evri and no use to me. Why do companies like Sports Direct keep using this totally useless re-branded version of the totally useless Hermes?

Sadly, when I order items online, I don't have the choice to select an alternative delivery supplier. Unfortunately, the majority of my deliveries have been left outside my home (without anyone knocking), falsely placing items with no pictures to prove (other than a black screen), or massive delays. I'm assuming Evri was a name change with the hopes of disassociating itself from the dreaded Hermes, which hasn't worked. To add insult to injury, there's no way to contact Evri.

If you're considering ordering something online, I strongly recommend checking which company they use for parcel delivery. If it's EVRY, I'd advise against ordering from that website again. EVRY is the most unreliable company I've ever dealt with. They consistently fail to deliver on time, causing frustrating delays. Furthermore, attempting to resolve any issues with them is nearly impossible due to their lack of customer support. It's baffling how this company continues to operate, and their disregard for customer satisfaction is unacceptable for a company of their size. Avoid dealing with EVRY to save yourself from the disrespect and frustration they bring

I have had the most appalling experience for the 3rd time in a row. Your couriers keep leaving my parcels with 'neighbours' (some I don't even know where they are!) When I explicitly requested to sit them either behind the bins or in the garden.
Your couriers hand MY parcel over to 'neighbours' yen jumps back in their van leaving me with a pair item that I don't have and have no idea where it is.
This is the most appalling service.
Your couriers barely know 3 English words, hello, parcel, and goodbye, and therefore can't read and comprehend the delivery instructions.
You should refund me for all the trouble and stress your couriers have caused
And as for having a GREAT review status on trustpilot...every one knows that trustpilot is bogus and cannot be trusted.
Check the other reviews
You'll see a fat big 0
You're a disgrace

These guys were supposed to deliver a very important document to us, next thing we received a message saying we missed delivery, we were home the whole time yet we never heard any knock on the door or the door bell ring, and now we have had to pay an extra £1.99 for redelivery, something doesn't sound right here, our friend had the same issue earlier on in the week, beginning to suspect that they intentionally do this in order to get the extra payment from customers, hope to never ever have to use them again

Got email to say parcel would be delivered between 7 and 9 pm. On a Sunday night. No parcel so went to bed as I'm up at 4 am for work. Doorbell got rung at 9.33 pm and parcel left on doorstep. Unacceptable as driver did not wait for answer and house was in darkness

Paid for next day delivery on the Monday - it's now Saturday and no parcel. No way to contact them! Their customer service number I'm sure is illegal as they tell you to give the tracking numbers THEY PROVIDED and they don't work. They also gave me a receipt with a reference number on and it won't accept that either, you can't proceed without the numbers so they hang up. It's not just a disgusting service, it's illegal and theft! Now my sister, niece and nephew have no presents to open on Christmas… my nephew is 6! Avoid at all costs and if anyone is a lawyer start proceedings to close them down as they can't offer a service they do not provide and have no way to resolve issues. I also paid for insurance and I can't claim without speaking to them - which you can't do! Absolutely the worst service I have ever received absolute joke of a company I have complained to trading standards and I encourage more people to do so

Two bad experiences of Evri in the past week. One where the driver lied about putting the parcel through my letterbox and one where they delivered a parcel for me which was for another property half a mile away. The drivers just don't care and clearly the company don't either because if they did, the drivers would be doing their job properly.

Tracking number worked
Email received parcel out for delivery
Parcel not received
5 days later parcel still out for delivery
Tracker now says on hold
The worst thing is you can't contact them.
They tell you to go back to original seller, when it isn't their fault
Recommend companies start using a different delivery company or they will lose customers

Evri is a joke. I have waited on an international parcel (promise 7 days) for 51 days and the automated chat, and telephone (no not a human) automated system just goes round and round in a perpetual loop promising next working day updates. Guess what, no updates. I cannot get in touch with a human anywhere, so this loop seems to go on forever.

Advertised: "We have printers!"
Reality: They don't have printers in any locations

Ad: "Open all the time!"
Reality: shop open between 7.30-12.30 during week.

Ad: "We have over 1500 lockers!"
Reality: none in my "area" aka London

Ad: "Just scan the QR code!"
Reality: No scanner in shop or scanner doesn't work.

Ad: "So easy to use!"
Reality: you can't even check if your label is prepaid

Ad: "We ship internationally cheaper than Royal Mail!"
Reality: We lose packages internationally

Ad: "Just scan the QR code!"
Reality: QR such bad quality it doesn't scan

Ad: "Just print the label!"
Reality: Label such bad quality it prints with holes

Not sure why im doing this review i guess everyone already knows Evri is bad as hell. They fail all time they drop parcels all time in unsafe places, no costumer service at all, and they never pay claims even if they steal or lose your times they will try everything to avoid paying you. I just wonder who is still using them why are they still operating in uk? Either buying or selling, avoid Evri deliveries.

I order something from china on 13.03.2024.finally arived on 20.03.2004...EVRI collect my item on 20.03.2004 at 13 a clock and keeping for no reason even after 2 days.what they waiting for.? Stay away from them if you can.!

Unreliable delivery company. Best to avoid ordering from any sellers who are using Evri. I could see from the tracking info they had my parcel since 12th october and there was no updates after that, only when I raised an issue with a chatting bot (mind you there's no way to talk to an actual human), got notification saying it will be delivered yesterday 19th October, then it was cancelled and I'm still waiting for my parcel and no info when it will be delivered

I will never buy from a company that evri delivers for and will always contact the company to confirm which delivery company they contract. My item was stolen by their delivery driver. How do I know? The parcel was opened when the item was delivered and the driver stated the bag broke when he lifted it. Item was missing but delivery note and itemised bill stated everything was sent out. This was investigated and confirmed by the company it was purchased from that all items were sent out for delivery. That's how I know.

Made two orders from two different sites in one week, that ended up using Evri as their delivery partner. One order has been out for delivery for 4 days. After already waiting 3 days for it to be dispatched, the second has supposedly been delivered yet two days later it is out for delivery. Communication between company Evri and customer is non existent, or just lies to make Evri look better. Hermes was an awful delivery partner, Evri is some how even worse. From now on I will be avoiding shipping options that use Evri's services even if it's an extra cost, the cost will save the hassel and stress.

I posted 3 parcels on 19th Nov. 2 arrived within a week, but the last one says on the tracker that it has been at the delivery depot since 23rd Nov. I have gone round in circles with their web chat bots. A complaint throughout Revolver was answered with a standard reply that my parcel would arrive by Christmas. I wanted a refund so I could refund my eBay purchaser.