Evolve Vacation RentalReviews 1,209

I have just listed my property with this company and have been stressed out completely. Had guests stay at my property and had a party and then disputed charges. I can understand if this happens 1 time, but his has happened twice back to back. Evolve does not verify the guests in any manner is what i have learned. Do not use this company to manage your property. They do not even have insurance to cover these kind of situations. If they have coverage, then they need to have a better system in place to verify the guests. Even a state issued photo id to verify would work to avoid a lot of these issues but they don't even have that in place. They verify owners with photo ID, why not guests.

I hope there was a way to give this company a 0 star.

Worst customer service ever.

I used them for property management, they will promise you high daily rates and high occupancy rates to get your listing. Then they'll use their precious rating algorithm to calculate the minimum daily rate.

I was told I could expect $250 a night with 80% occupancy. Unfortunately, everyone in my neighborhood was priced between $80 and $100 per night with 50% occupancy. Didn't know that until it was too late. Big difference, no bookings. But they can lower the minimum rate manually.

They can adjust the minimum nightly rate, but its too much trouble for them, so you'll go without any bookings. When I did get them to manually reduce the minimum rate to be competitive, I immediately got bookings, yea!

However, constantly adjusting my minimum rate was too much trouble. So they quit doing it. And, then they dropped me as a customer while I was overseas and unable to get another service. Great people!

In my last review on Trustpilot, they blamed me for being a bad customer, but what would you expect when they overpromise and never deliver. I'm sure they will blame me again for being a bad customer.

Good luck, but better to just find someone else.

I booked a rental with Evolve through Vrbo. I had to cancel the reservations unfortunately and Evolve never cancelled the reservation on Vrbo, so I was never refunded my Vrbo fee of almost $150. I called Evolve and spoke with Senior Travel Advisor Support Specialist Nathaniel Evans.

Nathaniel Evans told me they had a communication error between Evolve's system and Vrbo's system and that I (as the customer) needed to have Vrbo reach out to Evolve so they can resolve this communication issue between THEIR systems. This is ridiculous I am the customer, why am I having to resolve THEIR technical issue so I can get my rightfully so refund? This is terrible customer service, I will never book through Evolve in the future.

We had a guest cancel two days before Christmas, ( day they were supposed to check in) and they receive a full refund from Airbnb, our management company Evolve did nothing about this! Our property is $600 per night at a non-holiday rate. To allow a guest to block a booking calendar for two months and then back out at the last minute and receive a full refund is a slap in the face to property owners/hosts!
Our property books every holiday for the last 4 years and now our home sits empty because of a last minute cancelation with a full refund. This is 0 support for hosts, allowing guests to manipulate the system if they choose. A 50% refund should the max a guest should receive for a last minute cancellation.
Airbnb and Evolve will never support a host yet hosts are the backbone of their business. We have been hosting 2 properties in Philadelphia for over 4 years, if you aren't ready to do all the leg work yourself in vetting guests you will have issues with hosting on Airbnb/Evolve.

I used Evolve to manage my home as a vacation rental. They were very pleasant to talk to but clearly immature, unprofessional & petty. They misinformed me on rules related to cameras then denied they had misinformed me. When I produced the email they told me I should have reminded them (which I had). They took no responsibility. They did not assist when a client disputed her charge for a booking they made & managed. I ended up having to return $1000. When I informed them I was leaving they suddenly changed the rules on submitting claims for damages. They now required my handyman have a website & logo. When I asked to see the policy they told me the decide what they request on a case by case basis.
Childish behavior. I would avoid them at all costs.

I had a very negative experience with evolve vacation rentals. I rented a property with them through Airbnb, and their listing is misleading. It mentions AC three times on the listing but upon check in we realized that only one of the two upstairs bedrooms had an AC unit. Also, the AC unit was broken and the upstairs was unbelievably hot. We reported this immediately, and was told to contact our local guest contact Ellen. She sent the cleaning lady to inspect the broken AC unit, which made no sense. I assumed I had reported the issue to enough people to have it resolved, but they did not try to repair it until I called and reported the issue to Airbnb two days later.

I booked with VRBO, but then Evolve took over! What a mess of overcharges, mistakes and multiple phone calls and errors that they wouldn't listen to. They charged my card for almost $2,400, I had to cancel to get the proper credit. I rescheduled the same property again but on AirBNB and the same rental was $1512, they then cancel on me and let me know 4 days before the arrival that the owner is doing maintenance and cancelled the weekend all together. Will never use Evolve again! I ended up booking a last minute rental, cheaper, better and without a terrible experience of Evolve.

This has been the worst experience of my life. I wouldn't recommend them to my worst enemy. I have never been treated like this in my life. A bunch of low life crooks

I rented a cabin on vrbo that is managed by evolve. I fractured my wrist at our rental because it wasn't shoveled. I have yet to receive any communication from their insurance claims department to discuss my injury. I have had to chase them down and my claim has just been pushed aside. I have been told multiple times that someone will contact me and no one has. Stay away from either company!

For those considering choosing Evolve to manage your property as a short-term vacation rental, you should know what will happen: 1)Lots of bad guests will book your place. Your property will be disrespected & abused, again & again. Things will be broken, scratched, stained, etc. Rules will be broken. Why?, because Evolve does not hold guests accountable. Evolve has "insurance", and you get to experience that hassle. 2) Evolve does not care about reviews. Even BAD reviews. They just ignore them. I had more bad guests in 1 year with Evolve, than I had in 3 years total with 2 other properties using Airbnb, where you can see guest reviews and decide whether to accept or not. With Evolve you know nothing at all about who is inside your property. This industry runs off of reviews, how dumb to ignore them. 3) Lousy software. Very frustrating. 4) No contacts at Evolve for you, the owner, because you simply don't matter. Very slow response also. 5)Huge Penalty Fee if you have to cancel any booking, even in the distant future. In Summary, when I host again, I will use VRBO, or Airbnb, or another, but I definitely WON'T be using Evolve. I've learned my lesson. You have been fore-warned. Having "No guest" is Better than having a "Bad guest".

We were going to spend a month in New Mexico to help my husband's sister with her many health problems. Since motels are expensive, we decided to rent a house. My husband is the one who contacted Evolve. I don't know if he read reviews before he did. The company promises that someone will inspect the home before the renters arrive to make sure it is all clean and ready. The company talked about the special cleaning precautions they are taking because of covid. They explained that their is a "Partner" or associate nearby with a phone number, and this is the person we should contact if there are ANY problems at all.
We get to the house, and we are flabbergasted at how filthy it is! I'll include some photos. The bath tub was the worst. It was DISGUSTING. There was a cap over the drain, and when I lifted the cap off, it was so gross. There were dead bugs in a drawer I could use. The only closet we could use was stuffed full of stuff on the floor.
So when I tried to call the Partner, an elderly lady's voice greeted me on her message machine all the about 20 times I tried to call. No one ever called back! Finally, about 10 days later, the owner told me that the real Partner got a new phone number, and the number on my packet was his old one!
We made a deal with the company and the owner that she pay for a thorough cleaning of the house, and we would stay. She agreed, so we stayed. She still doesn't know what was so dirty!
Unfortunately, I deleted most of the pictures from my phone, and to my shock, they also deleted the pictures from my iPad! So I only have these two. The disgusting tub and the bug drawer. But believe me, the place was filthy! If you get into a situation like this, the company can either return your money or contact the owner. You and the owner must make a deal, like we did with the cleaning service that she paid for, or if you don't reach an agreement, the company will refund your money.