Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
From the day I called to get information in reference to starting my short term rental journey. Each person that I spoke with lead me in the right direction. They were very informative and helpful also knowledgeable! I am very happy that I chose Evolve
We booked a condo in May and got a confirmation email through booking.com. We paid for the condo in July. I called 4 days before check-in to ask a question, and they said our reservation was pending. How can it be pending if I have a confirmation number and they took our money! I was put on hold and then told we couldn't have the rental and they couldn't refund our money. We'd have to go through booking.com. I will be very careful to make sure future rentals do not involve evolve!
Hi Julie,
First and foremost, thank you for taking the time to share your feedback. We truly value your honesty—comments like yours help us identify areas where we can improve, and we've shared your insights with the appropriate teams to support those efforts moving forward.
We also want to sincerely acknowledge the frustration caused by the cancellation. Unfortunately, there was a technical issue on the booking platform’s side that prevented your reservation from properly transferring into our system. While this is far from the experience we strive to provide, we did offer alternative options as soon as the issue was brought to our attention by the platform. Since the reservation did not reflect on our end, we recommend reaching out directly to the booking site for assistance with your refund.
If there’s anything else we can do to support you, please don’t hesitate to contact us at 877-818-1014 or via any of our social media channels.
We had a wonderful vacation at Uncle John's cabin on Blind Sodus Bay. It was so comfortable and well appointed and our host, Mary Connery, made the stay even more memorable. She was so helpful! Our favorite part was sitting on the sun porch in the morning and enjoying the spectacular view, binoculars provided! Watching the swans that live in the bay did not disappoint. It's located in a lovely quiet neighborhood that provided us with a relaxing week, just what we were looking for. My husband enjoyed fishing off the dock and there's plenty of road for a relaxing walk. Meals were easy to prepare in the well stocked kitchen with a beautiful grill right outside the door. Beautiful Fair Haven State Park is a short drive away, as are restaurants, and points of interest. It was the vacation that we were looking for.
Thanks for sharing all the details that made your stay so enjoyable, Mary.
We're especially glad to hear Mary made such a positive impact and we look forward to having you back again next summer!
We had an awesome time in Branson. Our rental was exactly what we needed for our family get away. It was close to everything we wanted to do. Our granddaughter loved sitting on the deck and watching the birds and squirrels. We even saw a bald eagle during our stay.
Sounds like a great trip all around, Craig!
So glad the home and location worked out perfectly for your family, and that your granddaughter got to enjoy the deck views. A bald eagle sighting? That’s unforgettable for sure!
It was a great place to stay! Loved it! Highly recommend it.
You definitely can’t beat lake experiences, John.
So glad everything went well and you felt taken care of — thanks for staying with us!
House was wonderful and had everything we needed for our vacation. Lots to do at the property itself and many nearby attractions. We hated to leave. Hope to return again soon. Host was very easy to communicate with and made sure everything was just as described in the listing.
Appreciate you taking the time to leave a review, and we hope to host you again!
From the time I reached out to reserve the cabin to the day of arrival, the communication was excellent. The cabin was exactly as advertised.
Thanks for the kind words, Annette!
We’re so glad communication went smoothly and that the cabin lived up to your expectations. Can't wait to host you again for your next trip.
We have stayed with Evolve many times and always have had clear communication and great customer support.
Thanks for sticking with us, Donna! We’re happy to hear things have gone smoothly each time you've booked.
Very helpful and easy to change my minimum stay from 4 days to 2 days.
Thanks for the feedback, Nate! We're glad the process to update your minimum stay was simple and helpful.
Our team is always an outreach away if there’s anything else you’d like to adjust.
Visited Yellowstone and the teatime mountains for a family vacation
Thanks for staying with us during your visit to Yellowstone and the Tetons. We hope the home helped make your family vacation even more special!
That said, we'll be sure to work on the door lock issue mentioned. Hoping to book you again for your next stay.
This house has 6 large bedrooms, one having 9 bunks. It was perfect for our group because we had 9 girls who used the bunk room, and the other rooms were used by couples. The kitchens were ample and we used the basement kitchen primarily for the refrigerator and food storage. Upstairs there was lots of counter space. The sink opposite the stove is a bit awkward, but we managed. The location is perfect--it is very central and all the sites of Branson are readily accessible. Our host, Seth, was responsive to all correspondence before our stay, and we found everything in order when we arrived at the house. Our only complaint is the high fees charged by EVOLVE. We will probably look elsewhere next time.
Thanks for the feedback, Imelda. We’re glad the property met your needs overall and that communication leading up to your stay was helpful. We’ve noted your concerns about pricing and will keep this in mind moving forward.
Our crew absolutely loved our getaway in Jensen Beach. Everything was easy to locate and it was a great spot to explore the areas surrounding the beach. A quick walk to the beach and we were able to see the the birth of sea turtles and later the sunrise.
Sounds like an amazing trip! We’re glad everything was easy to find and hope you’ll visit again soon.
We enjoyed your property, was perfect for our needs. There were a few essentials we had to buy, a large mixing bowl and potholders. Otherwise, it was nicely equipped. Girls loved the pool and outside space
Glad you had a great stay and that the girls loved the pool! Thanks for the note about the mixing bowl and potholders — we’ll pass that along to help make the place even better.
Communications were excellent from the start with regular updates and notifications of key dates and or deadlines. Would use again.
Appreciate you taking the time to share your experience. Staying in touch throughout the process is something we prioritize, so we're thrilled to hear it helped. Looking forward to assist with booking your next trip.
We really had some great family time on our vacation. The house was perfect! Clean and had everything you could possibly need. The property manager was very quick to respond when I had a question. We will be back!
Thank you for choosing to book with us — we look forward to your next visit!
Very cozy home for our family of 6 plus 2 dogs. Close to the trails for the dogs where we passed many homes with lovely gardens. Had a relaxing vacation.
So glad the space worked well for your family and four-legged companions! It’s always a bonus when you can unwind and explore the neighborhood at a comfortable pace.
Very enjoyable and easy weekend get away. Everything was excellent from the start. We were kept informed on property arrival thru departure. Property was exactly as advertised.
Sounds like a wonderful family getaway! We're so happy the home and support from the property manager made it an enjoyable stay.
We were able to enjoy a beautiful, well maintained and thoughtfully furnished home for our family of 6 adults and 7 children. The week was great and the property manager very responsive to our needs.
Hi Cindy,
We're thrilled to hear the home comfortably accommodated your whole group and that your experience was such a positive one. Thanks for choosing to stay with us.
I'm brand new to the vacation rental experience as an owner. Evolve approaches it with an innovative program which increases revenue, improves the guest experience and supports the owner. I would highly recommend Evolve and have to others struggling with their vacation propertied
Hi Pamela,
Welcome to vacation rental! We are happy to hear you are having a great experience with the vacation rental and hospitality industry so far! We look forward to creating a meaningful partnership with you!
Very tranquil, peaceful, and calming. Seeing the bald eagle and paddling the canoe on the Waters adjacent to the property right out the back door was our best experience.
That sounds like a nice tranquil vacation. Thank you so much for your review. We love you too!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your experience, Janet!
We’re so happy to know our team’s guidance and support helped you feel confident as you entered the short-term rental space. We’re here anytime you need us and are honored to be your partner in this journey.