Evolve Vacation RentalReviews 1,209

Evolve Vacation Rental Management Company is an incompetent, poorly organized online marketing platform. They don't provide any service to the homeowner besides advertising the property and collecting extra fees for no management service provided. Don't be fooled. It is not a management company. On top of that, they trick the homeowners. They don't have proper protection from the guests who use the house and don't want to pay. They also do not pay the damages claims as promised. It's just a marketing tool they use to get money from the travelers and the owners of the houses.

Just wanted to share my own experience. Evolve vacation rentals is not not doing anything regarding verifying people payment option. They charged my debit card even I've never been their customer. I was scammed. Horrible customer service, make me think they are the scammers.

I booked an Evolve rental property in early May for a trip the last weekend of July, knowing that vacation rentals in Palm Springs can get booked up pretty quickly. A week before my trip, Evolve abruptly canceled. The next day, I saw that same house available for rent on their website for the same exact weekend and more than double the price I had initially paid.

Evolve doesn't honor their rental agreements or care at all about whatever their renter's plans were for that trip. I will not be staying in one of their properties again.

We made our reservation on May 31st and it was for July 09th. It was a nice home in Maine. Few hours before we left our home in CT, Kelly and the team from Evolve called and cancelled the reservation. No compensations were made and no help was offered to find another place. One family drove from MD to CT to join us and our pets already checked in with sitters. Kelly and the team couldn't care less. They asked us to find another place, within hours OR cancel the trip. These people have no heart and they do not know how to treat the customers. At the end, they said they could send us ~ $ 24 as a compensation, and ignored all the emotional distress the kids and we all went through. Our reservation # ref:_00D60KZ9P._5004P1wT9Db

We rented a house for eight people in Maine to visit Acadia. They called us at 6pm the night before and told us they had double booked the house so our reservation was canceled. They offered us another house that was THREE HOURS from Acadia, on an island, accessible only by ferry, that we might be able to get our car on if we made reservations in advance. We called them and they told us to check AirBnB! We were lucky to find anything in the area for eight people on short notice. Nearly ruined our vacation. I'd give them zero stars if I could

DO NOT USE THEM TO MANAGE YOUR PROPERTY. Evolve is a nightmare. They will lie about all of the timelines to get your property live, they will price your unit offensively low, anytime you call them they will be extremely RUDE and act like THEY OWN YOUR HOUSE! Not to mention, anytime you have an issue they will call you back in "2-3 business days" UMMM WHAT? Oh and if you have a pricing issue---forget it! They'll call you in "6-7 business days" So your listing will take months to go live, and even if something is wrong, good luck speaking to someone about it. Oh and decide to give up and list it yourself? THEY WILL CHARGE YOU $250 to cancel (or $500, depending who you talk to) EVEN THOUGH THEY LITERALLY COSTED YOU THOUSANDS BY WASTING WEEKS THAT YOUR PROPERTY COULD HAVE BEEN LISTED. Please please please, learn from my mistake and RUN RUN RUN far away.

This company took my money for what I thought was a nice condo/hotel rental, which turned to be a nightmare the room had dead roaches just laying around as though they were the ones on vacation. I was told I'd get the money back wich they lied. They only tried to give me $130.00 which was the cleaning fee smh. The room was $509.00 where is the rest of my refund. I stayed by no choice in the dump for not even a whole 24hrs. Because I had drove 16hrs with no other place to stay. The representative who's suppose to help me resolve this matter has been very hostile in his tons when speaking with me. I was told I may not get the rest of my money but he'll try lol this company is a ripp off and I'll post more pics of my dump of a room /cond. JOSH V. should be spoken to about kindness, empathy, customer service, patience, respect, responsibility

Never have Evolve as your booking company.
It charges you 10% just to get your money without doing anything for home owners.
Not very intelligent in processing problems, slow in response, always allow guests to do whatever.

Never have Evolve as your booking company.

It charges you 10% just to get your money without doing anything for home owners.

Not very intelligent in processing problems, slow in response, always allow guests to take advantages and never care about home owners.  Just suck your money through your properties while doing nothing for you.

Don't put your properties in danger.

Their staff are rude, unhelpful and had no basic skills to manage anything.

Booked a rental 48 days prior to arrival only to be cancelled 17 days before..."due to a double booking error". I had already took of from work made all of these plans in the town of the rental. This is very disappointing because this was my wife's and I anniversary weekend

I rented a place for a romantic getaway with my wife. Basically our only vacation this summer. Paid in full. Got a confirmation number from Evolve. Got check-in details including the owner's contact information. Code for the door lock. Beautiful looking place, I spent weeks picking it, I knew my wife would love it. Spent a week getting ready. We both arranged time off at work. Boarded our dog. Excitedly drove several hours... and there was another family staying there who had just asked for an "extra night".

The owner texted me a few minutes later out of the blue, said she "wasn't sure if the house was going to be ready in time" because the management company wasn't done cleaning, and could they find us another place to stay. Apparently no one had told her yet that we had already talked to the people staying there?

Then the story changed to "I haven't used Evolve in a year so don't check that email." But she had contacted ME. She had all my stay details, including my contact information, from this email account that she apparently doesn't bother to check any more. I guarantee that she had my stay details in her inbox for many weeks.

She was far more concerned that we not "blame" the new property managers than she was with our experience. The owner kept blaming other people. Not even a "sorry," she just kept telling me why it wasn't her fault.

There is no customer service line for Evolve. It's the property owner, or you're SOL. Her new management company offered us some much lower quality unrented "cabin" properties. We just drove home. I've never experienced anything like it.

Evolve didn't answer the phone that day, and doesn't even have customer service for renters. Evolve called ME the next day, about 15 minutes after I started the process of reversing the credit card charges, and apologized that the property "should have been resigned"... whatever the hell that means.

Smoke & mirrors! Bait and switch - run, don't walk away from this company
Lack of communication and poor business plan. I wouldn't recommend working with evolve with my worst enemy

Do not waste your money or time with Evolve. This service is worthless! Evolve would not refund my money after having to cancel a tip because of COVID. So, I have a credit to try and use from that trip. This is all you need to know about Evolve: they have very few options for rentals, their rental rates are outrageously expensive, many of the rentals look sad and depressing and dated, and they stick you with extra fees. There we're literally no rentals that allow dogs for under $300/night in the ENTIRE state of WA, even though I searched multiple dates, in the off season. I checked several other locations throughout the states with similar experiences: massively overpriced, junk rentals, ridiculous fees, little to no options for rentals.

STEER VERY CLEAR OF THIS COMPANY! These employees will use specific terminology to trick their home owners into cancelling to save them from having to return the money involved in their "risk free guarantee". Recorded phone calls that they refuse to pull because they know they are wrong. Will not recommend this company to anyone as all they care about is their money, and going behind your back to take your money. They know they are wrong and my recorded phone call with their employee specifically doing the opposite of what I requested, just to steal the thousands of dollars they own me. A complete fraud.

As a guest, I rented a house in Punta Gouda FL for a training I was attending there locally and I prefer a home when I travel (rarely use hotels any longer). There were many issues - no info sent on how to get into the house, no welcome packet to tell us about Wi-Fi and house info, dirty dishes in sink upon arrival, filthy tub and the hot water ran out in like 5 mins, they left left-over bar soaps in the bathroom for use (not sanitary), the home was not in good condition (hardwood floors buckling up, ants in the home, general maintenance needed), and the kitchen was not stocked with basics (sauce pot, measuring cups/spoons, etc.). Their customer service is NON EXISTENT. Their response to me was that this isn't an issue and is fine by them. Don't waste your time with this company - I will never rent from them again. Renters - beware! This company is a scam. They also clearly don't care about sanitary practices or presenting a clean and properly maintained home.

Do NOT hire this company to manage your vacation rental. Their customer service is AWFUL! They over priced and then under price your listing. They allow cancellations and don't charge the renter anything when canceling the day before. They canceled all of my bookings and then charged me! Absolutely terrible!

I should have done my homework and researched Evolve before signing up with them. They should stick to Colorado and stop acting like they can manage from afar when they have ZERO knowledge of each city they have properties listed in. They will GET YOU IN TROUBLE due to the fact that they simply don't know local ordinances. They also are NOT on your side when it comes to avoiding horrible renters. They don't care. And you will not get money back if they do break something. I'm warning you. Don't go for the 10% low fee. It's NOT worth it.

I rent Airbnbs for my employer, a Fortune 500, several times a month, so I have had a profound amount of experience with Airbnbs from both a corporate and personal standpoint. In this case, I made a personal reservation 9 months out and chose to pay in full. The policy stated a 48 hour cancellation for a full refund. I received news mere hours after the cut off that would require me to cancel the trip. Knowing this, I immediately reached out to Evolve. I also knew that this weekend was a college football weekend in the small town. I knew they would have no issue rebooking. I reached out to Evolve and asked if they would consider giving me a full refund since my cancellation was so close to the cut off. In the last three years, I've never had a property company not respond to my messages. They could have easily responded letting me know they could not make an exception and I would have accepted that. Instead, I never received a response though I reached out three times and was only refunded 50%. This is completely within their policy, but I have never dealt with a host who would not have made an exception in this case, or at minimum respond. Due to this behavior, I will never rent from Evolve for myself or my company. I distrust the location quality and experience potential of any property holder who cannot even be bothered to respond to a potential guest. I have filed a complaint with Airbnb and tried to reach out to them on their social channels.