Overview
Evolve Vacation Rental has a rating of 4.5 stars from 984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
From sign up to marketing to guest contact management, they have performed as all the website info and materials said they would.
Evolve had seamlessly handled every question and concern I have had while renting my home. I am completely satisfied with their service.
I have been with evolve for 6 or 7 years and always been happy with their customer service and they hade kept my cabin rented year round.
From booking, to check in, to check out, a dream! The ultimate professionals. Communication was impeccable! Thanks, will use again.
Good house good location. Quiet neighborhood. No issues. Easy parking access too. Nice accommodations.
Seems to have less interest than when I had it listed on my own.
The guy who came to the property and did the pictures for the listings was awesome.
We were disappointed, the dishwasher was leaking. We called the maintenance company and they did not have anyone to fix it.
Me and my Girlfriend was just so impressed with this place and the view was too die for, we could not ask for anything better.
I have been a homeowner working with evolve since 2019. I am pleased with their service and marketing of my unit.
They handle most management needs for the owners. The support of the local contact varies, but overall excellence service is provided.
Our stay was very comfortable and the home was in a nice quiet neighborhood.
We are a host and listed our full-time short-term rental with Evolve. Evolve talks a high game, but fails to deliver in almost every way. Over the course of our listing our property with Evolve, nearly every single ticket opened was politely dismissive of our concerns. For example, six months ago I raised a list of 16 concerns with Evolve, and asked to speak to a manager to address. Evolve refused to connect me with a manager, however the gentleman I spoke to seemed to take interest. At that time we were considering cancelling, but were reassured they would work to address our concerns. As you can imagine, six months passed and not one of our concerns were addressed.
The final straw was during the months of April and May, Evolve failed to secure a reservation. I did my own investigation and found that Evolve was placing 3-night holds on our listing. I raised this matter via a ticket to Evolve, and was told the system was intelligent and would self-adjust. It took several back-and-forth emails for Evovle to finally admit that the system was in fact making an error and they corrected this to permit 2-night bookings (which was our minimum and request at sign-up - 3-night requirements were only to be applied to holiday weekends).
After we left Evolve, I setup new listings with another integrator and we had 3 Airbnb bookings in the first 48 hours!
I should note that I've CC'ed Brian, Evolve's CEO, on multiple concerns however not once has anyone with any management title reached out to me to address my concerns.
As a property owner, I couldn't possibly recommend Evolve to anyone else unless you are completely OK with lackluster rental performance and want an entirely hands-off experience. You are literally signing up with your competition.
Everything was excellent. The only recommendation I would suggest is to turn on the heat (in the winter) if you have guest checking in.
One of those rare times that the home was better than the pictures! Great house great location and so very close to all the fun Brenham offers!
Keeps us up to date on what is happening with Evolve and any changes. Easy for us to use.always get a quick response to any questions we may have.
My experience with Evolve has all been favorable. I was able to book my VRBO easily and felt confident that my information was protected.
Was a great rental. Love the decor and coziness. The loved being in the lake. The owners were great too!
Walk in the door & see the lake, just beautiful. Can see from almost all windows & doors. So relaxing.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle - thank you for taking the time to share about your experience with us. We're sorry to hear that the issues with the dishwasher were not resolved during your stay and hope you had the chance to let your guest contact know about your concerns as well. We hope that you were still able to enjoy your stay despite the leak and hope to have the chance to host you again soon!