Evolve Vacation Rental

My property is renting often. For most of the rentals everything goes smoothly. Evolve customer service is perfect!

The 10% evolve fee will also be charged on your cleaning and dog fees if applicable…. Makes the true % paid by owner more than 10%

Don't rent. Beware. They always cancel your reservation at the last minute and leave you hanging Bad bad and no help to find anything else

Customer support is always quick, efficient and professional. Every time I need to contact Evolve, their support team is outstanding.

I rented a place for a romantic getaway with my wife. Basically our only vacation this summer. Paid in full. Got a confirmation number from Evolve. Got check-in details including the owner's contact information. Code for the door lock. Beautiful looking place, I spent weeks picking it, I knew my wife would love it. Spent a week getting ready. We both arranged time off at work. Boarded our dog. Excitedly drove several hours... and there was another family staying there who had just asked for an "extra night".

The owner texted me a few minutes later out of the blue, said she "wasn't sure if the house was going to be ready in time" because the management company wasn't done cleaning, and could they find us another place to stay. Apparently no one had told her yet that we had already talked to the people staying there?

Then the story changed to "I haven't used Evolve in a year so don't check that email." But she had contacted ME. She had all my stay details, including my contact information, from this email account that she apparently doesn't bother to check any more. I guarantee that she had my stay details in her inbox for many weeks.

She was far more concerned that we not "blame" the new property managers than she was with our experience. The owner kept blaming other people. Not even a "sorry," she just kept telling me why it wasn't her fault.

There is no customer service line for Evolve. It's the property owner, or you're SOL. Her new management company offered us some much lower quality unrented "cabin" properties. We just drove home. I've never experienced anything like it.

Evolve didn't answer the phone that day, and doesn't even have customer service for renters. Evolve called ME the next day, about 15 minutes after I started the process of reversing the credit card charges, and apologized that the property "should have been resigned"... whatever the hell that means.

We were going to spend a month in New Mexico to help my husband's sister with her many health problems. Since motels are expensive, we decided to rent a house. My husband is the one who contacted Evolve. I don't know if he read reviews before he did. The company promises that someone will inspect the home before the renters arrive to make sure it is all clean and ready. The company talked about the special cleaning precautions they are taking because of covid. They explained that their is a "Partner" or associate nearby with a phone number, and this is the person we should contact if there are ANY problems at all.
We get to the house, and we are flabbergasted at how filthy it is! I'll include some photos. The bath tub was the worst. It was DISGUSTING. There was a cap over the drain, and when I lifted the cap off, it was so gross. There were dead bugs in a drawer I could use. The only closet we could use was stuffed full of stuff on the floor.
So when I tried to call the Partner, an elderly lady's voice greeted me on her message machine all the about 20 times I tried to call. No one ever called back! Finally, about 10 days later, the owner told me that the real Partner got a new phone number, and the number on my packet was his old one!
We made a deal with the company and the owner that she pay for a thorough cleaning of the house, and we would stay. She agreed, so we stayed. She still doesn't know what was so dirty!
Unfortunately, I deleted most of the pictures from my phone, and to my shock, they also deleted the pictures from my iPad! So I only have these two. The disgusting tub and the bug drawer. But believe me, the place was filthy! If you get into a situation like this, the company can either return your money or contact the owner. You and the owner must make a deal, like we did with the cleaning service that she paid for, or if you don't reach an agreement, the company will refund your money.