Overview
Evolve Vacation Rental has a rating of 4.5 stars from 984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Evolve has been quick to respond to questions and changes requested on our rental. So far, we've been greatly pleased.
The property was everything that it was advertised to be. The decor was phenomenal and our stay was exactly what we needed.
Dear Evolve Team,
We reached out to Evolve primarily for the peace of mind that having a customer service focused interface would provide us as we moved our primary residence into a full time vacation rental. Having successfully operated a SuperHost rated AirBnB in Brooklyn previously, we are well aware of how consuming it can be to be "on the clock", and so the idea of having a team to interface with customers as a first line of support was the unique selling point.
Our customer service experience this last week with Evolve has been terrible. It featured:
Long wait times
Unresponsive requests to crucial changes about our listing
Unclear communication
And an incident where we were hung up on by customer service
This is not the level of service that we signed up for, and not what we wish to provide our guests. Furthermore, during the onboarding process with Amber Belmore, we asked specifically what happens if we are unhappy with the service after 6 months, specifically when it comes to who owns our listing. The information we received was inaccurate and given the incredible headaches of the past week, not a risk we feel comfortable with.
We understand that we have to pay the early termination fee and photo fee of $250 each. As for the existing bookings we will take care of communicating next steps directly with our clients, as we don't feel comfortable with Evolve communicating on our behalf any further.
Please await further instructions from us until we have prepared to take this on fully, as we both work full time and need a couple days to clean up this mess.
From owners looking to cancel bookings and cut all ties
Very good experience all the way around. From the ease of securing the rental to the professionalism of the owner.
Simple and excellent.
What can I say, so relaxing and rejuvenating, just what we needed. Highly recommend a mini getaway or even a long stay. So beautiful.
No need to write a long review for this amazing property. CLEAN! Great location! Pet friendly! Amazing! Lucky to have found this gem.
Our questions were answered promptly and everything was taken care of quickly. Easy to book. Fabulous place.
I have used evolve since I have started my STR and I am learning a lots so glad to have them on our team.
People ask me why do I use evolve. I tell them that working with evolve makes me feel like Iam not a lone and I have a partner to help me along the way.
I had rented 8109 Santee Drive, Kissimmee, FL
We we had arrived to the home there were ants, live and dead all over in the home. Cockroaches by pool. Most of the toilet seats were broken (3 or 4) and one would not flush. Garbage disposal broke, Ice maker did not work, Shower was clogged, 1 recliner broken and other was taped with duct tape to fix tear, garbage by pool and skylights in home were disgusting. Mattresses for beds (5 bedrooms total) were extremely hard and one had broken piping around it, which was sharp. I complained and they did come and sprayed and cleaned up ants and fixed shower that was clogged. Wish I would have taken pictures of everything. I guess the cleaning people SAW NOTHING WRONG when they were in to clean prior to our arrival. (OMG) I WOULD NEVER BOOK ANYTHING WITH ENVLOVE AGAIN. They would not refund anything to me because I did not take pictures of everything wrong.
Very disappointed with home conditions and saved and traveled a far way to have this bad of an experience.
The communication was excellent, received both check-in and out information via text. Making my experience an ease!
Evolve truly lives up to their promise statement to follow up to all my request and on time. The success staff is excellent.
We enjoyed our stay at this property. Any questions we had were quickly answered. The property was well maintained.
Extremely satisfied, everything has been the way I was expecting it to be. Everyone has been very helpful whenever I have a question.
It has been amazing experience and I can't wait to see what is ahead
Site was easy to negotiate- fees were clear. I would use this site to book again.
We loved our stay! That property and home were beautiful & the managers were easy to reach. We would definitely stay again.
Evolve kept me well informed of any and all info necessary along with weather conditions and road conditions
We recently had new pictures taken of our condo which is hosted by Evolve. Everything went smooth. The photographer was professional and on time!
We had a great stay. Beautiful views. The unit was clean, well maintained, had everything we needed. We would definitely stay here again.
We enjoyed our rental, booking with evolve was easy. Our unit was easily accessible and was comfortable for our family. We will def book again!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karrie - we appreciate you taking the time to leave us a review although are disappointed to hear that your stay was anything less than satisfactory. While we are sorry to hear of the issues you experienced upon arriving to the home, we are very glad to hear that the host was able to arrange for the ants to be sprayed and removed, as well as for the shower to be fixed. This is reflective of the service we aim to provide for onsite issues, and we're relieved to know that these issues were able to be remedied so quickly. Additionally, we are sorry to hear of your frustration regarding the additional issues you experienced. In order to provide fair and reasonable resolutions for both guests and homeowners, we do have policies in place that require our team to collect documentation of any reported concerns during their stay. Moving forward, we strongly encourage you to document any issues and concerns you experience during your stay, whether at an Evolve property or not, as this a requirement industry wide in order to be able to verify issues and provide nay reimbursement necessary.