Evinco Design

I purchased a reproduction of an Eames chair for $999.99 from Evinco 3 years ago. Since owning the chair one of the leather buttons came out of the seat and an irregularity, hard raised spot, in the leather upholstery caused a small home to appear in the armrest. I first emailed Evinco in June asking if there was any sort of warranty on the chair and if I would be able to get a replacement button. When I didn't hear back via email after 2 weeks, I started calling. To date I have called 7 times- It is now the 1st of Sept. As of today I am still waiting on a call from Evinco. Do yourself a favor and don’t waste your time with this company. Terrible customer service and the furniture doesn’t live up to expectations it is NOT built to last!

My chairs took 6 months to arrive when they were 2-3 weeks online and then I was advised 12 weeks. Then they needed a small replacement part for a foot and it's been 10 months emailing to and fro with them saying they will send it out but it never arriving. Just contacted better business bureau to get assistance, also noted as per the post below that they are an F on the better business bureau site. It's a shame because I love my chairs!

I had a terrible experience with them. They advertise that they are so concerned about you as a customer.

After they charged my card, I could not get a hold of them. Try calling them - no one ever answers. They tell you to leave a message. The only time they would respond to me was if I said I was going to dispute the charge. I finally ended up disputing the charge as they just stopped responding at all.

They are rated an "F" by the Better Business Bureau.

I have never had a worse on line experience and I have purchase a LOT of stuff on line.

I was kind of hesitant to shop at evinco design after reading the below reviews. I did love their selection though, and was able to find more positive reviews elsewhere. Prices were good and free shipping always helps! Before I placed my order, I decided to double check with evinco to see if the item was actually in stock. I spoke to a rep on live chat and support was great. He confirmed the item was in stock and I'd have tracking info within 2 days. 2 days later, I received an email with the tracking #, and my order was delivered very shortly after that. I was very impressed and would definitely shop here again.

STAY AWAY from them. The majority furniture I found on their web sites states "Usually ship in 3-4 business days". I bought a platform bed which their web site states "Usually ship in 3-4 business days". They asked me to call, and it turned out to be back-ordered which might be shipped in 7 weeks. They asked to charge 50% ahead to reserve. Four weeks later they emailed that there was a delay for another 4 weeks. I also ordered a dining set from them which their web sites also states "Usually ship in 3-4 business days". Three weeks later I asked them when it would be shipped. The reply was back-ordered. Four weeks have passed, I still don't know when it will be shipped.

I read a lot of bad reviews about them but they had the best price on the bed I wanted. I gave them a chance and told them if everything worked out that I would leave a positive review, so here it is.

They did what they said they would, I ordered a bed that they said was in stock and it shipped within the week. I received it a week later and I'm very happpy with it. I would buy from them again and recommend them to family and friends.

I am so frustratred about their customer service... i had orderd things and all was well, the minute i had to cancell an order and awaiting a credit... suddendly no calls and no follow ups,... i have left at least 10 to 15 messages for someone to call me but no one calls, a few emails telling me that they are checking in to my credit and will let me know its been since begining of July and no help... They have already my money since April when i placed the order and now they are not giving me a credit or anything... What can i do? PLEASE HELP

Buyer beware. I ordered furniture April 30th and paid 50% deposit with a 12 week custome furniture dilevery date its now October and nothing. They won't call me back and have a service taking their calls!
Dont buy from these crooks unless you have more money than you can spend.
Orin is a crook the reviews are false and they don't deliver the product. I just contacted Visa last weekend to get my 50% deposit refunded.
STAY AWAY FROM ORDERING ANYTHING FROM THESE CROOKS!

First of all, let me tell you that I never write reviews about products or services, but this experience with evincodesign.com was so bad that I believe their potential customers should know what they are getting into. Second of all, all of these nice reviews about evincodesing.com custumer service sound really strange to me as there is actually no customer service! I called them maybe 10 times and the phone was answered by some third party each and every time. They would tell me that all they can do is take a message from me and someone from evincodesign.com will call me right away. As of today, I wasn't able to talk to their wonderful customer service!
What happened is I ordered a TV stand from them a month ago. On their website, they tell you that this item usually ships in 2-3 days. I found the same information in my email once I received a confirmation of my order. My credit card was charged right away, of course. As I did not get any status updates from them for a week, I called them to see if this TV stand has shipped or not. Third party took a message from me, promising that someone will call me right away with updated status, however all I got was an email, informing that now the TV stand will ship in 4-6 days. A week later, no news from them. I call again, I get another e-mail, that now the TV stand will ship in 2-3 days. Another week passed, still nothing. I call again, get an e-mail that now my order will be shipped in 4 days. 4 days later I call again, I receive an e-mail that the TV stand will ship in 48 hours. Nothing happens in 48 hours either, so I call again and I get an emai that they definitely have the TV stand in stock and the freight company will pick it up tomorrow. Same story a day later - I call them again, they send me an e-mail that now the order will ship in 3 days. Of course there is nothing to report 3 days later either.
I am done playing this stupid game with them, so I will dispute the charges today. I already filed a claim with Better Business Bureau.
I am very hopeful that this review will help at least one person! Trust me, it's not worth it dealing with them!