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EverydayHappy
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EverydayHappy

everydayhappy.com
Texas
1 review
1 helpful vote
Follow Jessica S.
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Absolutely awesome.
August 6, 2015

The people who say this is a scam didn't thoroughly read through the instructions... When you order a sample, you pay shipping. You have FIVE days to cancel before they charge your card for the next month's subscription. This isn't a secret. It's a subscription just like any other. The Honest Company is the same way. So if you don't want to be charged, just cancel within the 5 days.

I have used their diapers, wipes, laundry detergent, hand soaps, body wash, and lotion. I absolutely love this line. The diapers fit my little girl so well, the wipes are incredible, everything is very subtle and not so heavily scented. I'm extremely happy. And the costumer service is fab.
It is worth a try!

Date of experience: August 6, 2015
District of Columbia
1 review
4 helpful votes
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I tried EveryDay Happy a couple months ago via their free trial and couldn't be more impressed by what I've got since signing up. After following their sizing chart and getting the right fit of diapers for my son, I got a set of super absorbent diapers that fit perfectly. They didn't even give him diaper rash like other diapers eventually would. The wipes were great, too... These products seem super safe and convenient. Their facebook page is really cute too! I really trust Every Day happy.

Date of experience: March 30, 2015
California
1 review
0 helpful votes
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Disappointed. Sorry.
September 1, 2015

I truly wanted to love your product. So far I'm upset that the diapers, when used overnight, tend to break apart. I appreciate your wellmeaning intentions, but the wipes are paper thin and it requires multiple cloths for even a tiny mess. I wish the products were more durable.

Date of experience: September 1, 2015
Elle R. EverydayHappy Rep
over a year old

Hi Vickie,

Thank you so much for the feedback. We're very grateful for it, as we think it's the best way for us to improve as we grow.

We haven't received that feedback on our diapers before, and are wondering if you perhaps got a bad batch. We would love to send some replacements your way, so we'll send you a direct message to get your details from you.

Thanks again,

The EverydayHappy Team

India
1 review
2 helpful votes
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I was having problems with the diapers leaking, i thought they were defective? I talked to customer service and realized i was using the wrong size. They sent me some for free in a bigger size and now my daughter isn't peeing thru them. Good service, stand by their products.

Date of experience: July 9, 2015
Florida
1 review
0 helpful votes
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Love love love your stuff.
September 2, 2015

I was so thrilled to receive the sample from you and the contents and packaging were beautiful
I chose your company because I was looking for something special for my very first grandson who is due in the next six weeks. And to send to him monthly.
Unfortunately you do not ship to England and in the long term the cost for me to ship would be too much. Please let me know if this changes love love your stuff.

Date of experience: September 2, 2015
Illinois
1 review
0 helpful votes
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Good products
September 1, 2015

I used the free samples on my granddaughter. She always complained wearing other diapers but not with these. However I had to cancel my subscription to EverydayHappy cause I wasn't informed by my daughter that they were potty training. I would highly recommend this product.

Date of experience: September 1, 2015
Louisiana
1 review
2 helpful votes
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It was a wrong decision to start with the free sample with EverydayHappy. You pay $5.95 shipment to get the free samples, but they ship you $130 value box without any heads-up. Even though I called to cancel my membership and orders, they still ship it and charged me. I called them to get a return label but they told me I have to ship it back at my own expenses plus $19.90 processing fee. Why would they be so un-reasonable? I tried to talk to the rep. And her supervisor, not helpful, no customer services. It was a frustrating experience. I wish they can do a better job making their customer "everydayhappy"? I had the same experience with Honest Company with free sample. They are more flexible working with the customer and I'd rather consider their product in the future, just because a better customer service provided.

Date of experience: July 30, 2015
Elle R. EverydayHappy Rep
over a year old

Hi Michelle,

We're super sorry to hear about your frustrating experience! We'd love to take a look at your account, so please send us a direct message here and we'll be super happy to see what we can do for you.

Thanks so much for your patience,

The EverydayHappy Team

Texas
1 review
19 helpful votes
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I did the free trial which was great. What they fail to tell you when you sign up for this free trail is that you are automatically signed up for a monthly subscription. I had a charge on my VISA for about $122.00. No where when you sign up does it tell you have much this service is or that you even are being signed up for it. Yes it may be in the small print of terms somewhere but even right now I can not find pricing on their website. They told me I can return the package back to them but pay a $20.00 restocking fee. To me this is BS. My baby girl is not even due for another 4 months. Why in the world would I knowingly sign up for a monthly subscription of diapers when I don't even have a baby to wear them yet. Very disappointed with there customer service as far a waiving any fees. They say they are unable to but I am sure they can. Will not deal with them in the future and would not recommend them to anyone.

Date of experience: June 2, 2015
Washington
1 review
0 helpful votes
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EverydayHappy has a nice welcome kit!
September 1, 2015

This kit was perfect in introducing new members to the products. The trials sizes were larger than normal - the products were gentle and did not leave an oily residue, scent free and did not leave a rash or anything irritating behind. I would highly recommend all of the cleansers and the diapers we received in our kit for future use!

Date of experience: September 1, 2015
California
4 reviews
23 helpful votes
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This company is a JOKE! I signed up for the free trial, my subscription was SUPPOSED to be cancelled, then BAM all of a sudden my debit card was charged $115, for something I DIDN'T order, and didn't even know what it was! When I called them to get my money back, they told me I could get a refund once my package was returned. BUT that didn't include the shipping THEY charged to ship the package, a package I had no clue what was in it, and they don't mention to tell you that even though they deducted shipping from your refund, YOU have to pay for shipping to send it back to them! What is the point of the refund then!? I WILL never recommend this company to ANYONE. Their diaper suck, their wipes are no good, and they charge out the $#*! and are no help at All!

Date of experience: July 15, 2017
Nikki B. EverydayHappy Rep
over a year old

Hi Kelsey K,

Thank you for the feedback and for giving us the opportunity to address your concerns. I'm very sorry for the negative experience you've had with us so far. We are careful to mention the guidelines of the trial on our signup page, we send out 6 reminder emails during the course of the trial and we also make note of it on the welcome letter we send along with our trial kits. It's also available on our website FAQ and Terms + Conditions pages. We also placed the membership information on each page during the signup process. We do our best to make sure customers are aware of what they are signing up for as we want to create a positive customer experience. So sorry you would have missed that information. For any returned kits, there is a processing fee as well as a shipping fee that is deducted. The customer is also made aware that they have to return the kit at their own expense.

I'm sorry you were not happy with our diapers and wipes, just to give you a little information on them; our wipes are made from 100% sustainable bamboo and are free of alcohol and parabens. They're infused with cucumber and aloe to be extra soothing. Our diapers are made with a hybrid core containing SFI-certified sustainable wood pulp from USA forests to help keep the concentration of SAP moisture absorbers lower. We've never received that feedback before, so we will pass it along to our product development team. The comments we receive from our customers are the best way for us to learn as we continue to grow!

I'd love to take a look at your account to see what I can do. Please provide me with your member ID to review your account.

Florida
1 review
0 helpful votes
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Very happy everyday
September 2, 2015

The kits arrive regularly. The laundry detergent is terrific. I am sensitive to any product with fragrances and/or harsh chemicals. Not once have I had a problem/reaction with this product. The body wash is the same - no skin reaction or itch. The diaper cream is perfect for two grandsons with very sensitive skin.
Thank you for these kits. I tell friends and family to try them.

Date of experience: September 1, 2015
Nevada
1 review
0 helpful votes
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No communication
September 1, 2015

I never received any emails at all. Not even an order confirmation. I didn't even receive the emails promised by customer service and no they did not show up in my spam folder either. My email was entered correctly and I found myself on the phone with customer service reps multiple times because of no email confirmations.

Date of experience: September 1, 2015
Texas
1 review
0 helpful votes
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Everyday Happy Sucks!
September 1, 2015

I had the worst experience with them! They got my info from a freebies website and charged my account 160$! I had tried their products before for my daughter and they are not good at all! I keep asking them to stop emailing me but they still do! I can't stand this company! They will not let me post this without marking a star, but I did want to give it to them...

Date of experience: September 1, 2015
Tennessee
1 review
0 helpful votes
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I ordered a sample an didn't know I was signing up for monthly shipments. That's sneaky. A welcome to the club email would be nice. I could have cancelled the enrollment. I had to pay return shipping which made the sample cost around $40. If I could have gotten a good price on the diapers I would have kept them but not for vitamins and baby care items I already had.

Date of experience: September 2, 2015
Colorado
1 review
0 helpful votes
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I wanted to get a free trial, in order to get a free trial, you have to leave a cc#. Unfortunately I accidentally didn't cancel on time my membership. They charge you if you want to return the items $25 plus you pay another $20 for the processing fees and you have to pay for the return shipping at the post office. Soo all those extra fees I decided to keep the box, which was $278 by the way. Of little stuff and over priced for what I got. Even one of the packages of the wipes were expired and the customer service said she had to talk to her manager about letting me exchange it. I now have to send a screen shot to their email, of the wipes for proof. A lot of back and forth for this headache with customer service. And the amount of money that this cost is way over priced for service and items. Everything: lotion, face wash/body wash, detergent, and wipes and diapers, were tiny sizes so it sounds like a lot but not really. I can go to target and by organic items and pampers for 1/4 of the price. Don't waste your time or money. Even the "sample" has a catch! It's too stressful to deal with if your frugal and pregnant. Don't do it unless you literally don't care about spending money on nonsense.

Date of experience: July 7, 2017
Nikki B. EverydayHappy Rep
over a year old

Hi Claudia g,

Thank you so much for leaving us your feedback. We're a small business, and we take customer service really seriously and are so sorry it did not meet your expectations. We are careful to mention the terms of the trial on our signup page, we send out 6 reminder emails during the course of the trial and we also make note of it on the welcome letter we send along with our trial kits. It's also available on our website FAQ and Terms + Conditions pages. We also placed the membership information on each page during the signup process. Please note that all returns are subject to a processing fee of $9.95 for one kit and $19.90 for two or more kits, this as well is mentioned in the FAQ. We do our best to make sure customers are aware of what they are signing up for as we want to create a positive customer experience.

We'd like to help! To do so we will need to look up your account. Please reply to this comment with your member ID, we'll be happy to see what we can do.

California
1 review
1 helpful vote
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Great service, great products
November 21, 2015

At first i just wanted to try the products with no real intention of buying them later, once i got the trial and i saw those really soft diapers i changed my mind, the baby care products are really good too and for the safety of the baby and even the comfort of the mom, not having extra worries about the baby's health is a great choice, they just offer all you need for a good price with a better quality.

Date of experience: November 18, 2015
Pennsylvania
1 review
0 helpful votes
Follow Alayna R.
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I signed up for the trial of Everyday Happy products, and they seem an awful lot like products and subscriptions from The Honest Company. I like the products so far, but I have had about two days to evaluate them before I realized that my subscriptions (that I'm not even sure I want yet) are ready to ship. A 7 day trial is way too short to determine if you actually want to get their subscription, especially considering the price of each subscription. So I cancelled the subscription, until I could accurately evaluate the products.

Date of experience: September 5, 2015
Elle R. EverydayHappy Rep
over a year old

HI Alayna,

Thank you so much for getting our trial kits! We truly appreciate you taking the time to check us out.

We'll share your feedback about the trial period with our team. As a startup company, all of your feedback is particularly valuable to us as we grow -- it's the best way for us to improve! Thank you very much for letting us know about your concerns with the trial period length.

If there's anything else at all we can help you with, please do let us know! We love to help. (:

All the best,

The EverydayHappy Team

New Jersey
1 review
0 helpful votes
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Great Customer Service Exp
January 19, 2018

Very helpful! They understood my concerns and took care of them right away. Speaking to with them was actually quite pleasant! They seemed to genuinely be interested in me and what I had to say.

Date of experience: January 18, 2018
Nikki B. EverydayHappy Rep
over a year old

Hey Ricky S, we appreciate your great review. We're a small business and we take customer service really seriously so it is a pleasure to hear that you were satisfied with the service you received. Our customer service is available Monday - Friday 10am-6pm EST, so feel free to contact us with any questions you may have, we are happy to assist.

Pennsylvania
1 review
2 helpful votes
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Great products
September 30, 2015

I was pleased with all of your all natural products, it really makes a difference not having to worry about the products your using on your new born baby and if there could be any types of harmful ingredients that could cause any reactions, thank you for that your doing a great job and I love your products!

Date of experience: September 27, 2015
Elle R. EverydayHappy Rep
over a year old

Hi Jennifer,

Thank you so much for your feedback -- we're so happy to hear that we're doing the trick for you! We'd love to say thanks for all your support, so we'll be in touch soon.

So happy to have you along for our EDH adventure!

<3
The EverydayHappy Team

California
1 review
0 helpful votes
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Awesome Sauce
September 2, 2015

I think it is outstanding that a company like EverydayHappy will send you samples of their products of your choice before you decide if you would like to become a member. I cant wait to tell my friends and family about EverydayHappy and spread the wonderful.

Date of experience: September 2, 2015

Overview

EverydayHappy has a rating of 3.6 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EverydayHappy most frequently mention customer service, laundry detergent and diaper rash. EverydayHappy ranks 284th among Baby sites.

service
18
value
17
shipping
18
quality
18