Europcar Greece

I received the car that I reserved and it was close to a new car with few thousands kilometers so the car was in a great condition. Overall experience with Europecar was good. I was talked into to buy extra insurance though. But I guess it was for safe of mind.

After arriving at the airport we had difficulty to locate the pickup point. The link with instructions for finding the office was not working. After locating the Europcar minivan that took us to the offices, everything was fine.

A friendly, yet professional service from check in to check out.
The cars I was given on both occasions have been in a good condition.
My interactions with the team, especiallly those with both Dimitria and Sotiris were pleasant.

Absolutely horrible and rude customer service! And they try to force a scam on traveller's. There was not a shuttle at the airport and no one answered the phone. Had to walk on foot to the rental site with luggage. Got there and the clerk was rude. Said no shuttle. Furthermore, there was a small dent (a little bigger than a 2 Euro coin) already on the bumper. They did not document it and then accused me of doing it and stated I would be charged $1000E. The man was pushy and rude. Tried to get me to admit fault and sign a paper, then became threatening! Said he had pics without it; however all the cars are the same! I went online a saw that Eurocar does this often in Chania (over 35 documented complaints) and was sued in the UK for the same scam which they lost based on the court case evidence. I am VERY angry about this scam. I am military and have filed a complaint with the JAG office!

The stuff was very nice. However the car was damaged at the back. Only later i realized that there is no reverse camera or any assitancs while driving backwards. I am pretty sure the stuff was aware about this problem. On taking the car i asked for another car, i did not know then about the spesific problem but they refused.

I was surprised that Europcar was the only office out of the terminal. I had to expend time in the minivan to get your offices and to give you back the car, I had to pay 30 extra Euros because my flight to Spain was at 09 am and your office open at 07 am so in order to get time, my travel agency agreed that someone from your company arrived at 06:30 am and I had to pay this extra service. Bad, very bad

All in all, i am ok with the service.
Yesterday we had a flat tier which could not be fixed by the fix kit (foam) and the car is lacking a spare tier. We waited 4.5hr for tow & taxi service. I am still waiting for solution for the next possible case where i no longer have a kit for fixing a flat tier nor a spare tier.

Extremely unacceptable! No office inside airport terminal but failure to advise me and give information on how to contact local office on my arrival at airport.
Even worse when I returned the car at 17:00has no one was at the depot to receive the car and send me to the airport! The given phone number was not responding to my calls

Good car but big problem with the cleaning. The car was dirty (my kids found a plastic bottle of coca-cola 1.5lt below the left front seat. Also the spare tire was damaged despite if I tried to blowup with the recommended air pressure.
The staff was very good and very supportive upon car delivery.

Overally the rental experience was good. Only thing I haven't experienced in any other rental companies, was the out of office return fee. In other companies returning the car is just the key inside the box and off I go. I understand the company representative had to come to the office for that but it seems a bit unnecessary. This was just a bonus that the representative gave us a transfer from the office to the airport.

We were disappointed by the local Europcar rental company in Corfu. The model that was originally chosen on the website was not chosen but... you know it's a nice model that baits you or they give you a similar category... it's the second category that was chosen with a low roadster when we were expecting an SUV ordered! Especially as it is not the same category and in addition the model given had a problem of deflation of a tyre! Fortunately, Renato, a well-intentioned employee, offered to come back 4 days later (60kms away) to give us a Jeep renegate, not very comfortable but higher. During our exchange, the boss was very busy without ever greeting us or apologizing for this incident! That means that he had nothing to do with our 15 days rental anyway!... we won't go back there anymore!

Disapointing:
- requested car (Jeep renegade) not deliverd. Instead Toyota Hybrid not as good
- additional insurance at a disproportionnate price compared to the renting one (286€ vs 540€)
I will never use Europcar again

The car is OK no problem. The problem is, it is impossible to find the Europcar shutle in the airport, no indication where the bus is coming, nobody known where the shutle is waiting passengers, no office in the airport. We paid 19 € (minimum price said the driver) for a taxi. It is a scandal.

When we arrived at the airport Heraklion, it was not clear, where we find the shuttle service. The phone number of the schuttle service shown in the Europcar App (*******000) does not work! This was very disappointing.
Thanks to google-maps we found a phone number that worked, but the guy on the phone told us:"the shuttle is at the bus station." But we found no bus station. After we asked several people we found the shuttle.

We ordered an payd a child seat 15-30 kg but they didn't have one, so they gave us just a small child pillow.

With the car, everything was ok.

Amazing staff at the local office in Heraclio, Crete - a huge shoutout to Niko - a full digital an paperless experience & a car in top condition.
Totally positive experience!

I booked the car reservation online with my flight reservation with Austrian Airlines where the rental period was prefilled with arrival & departure date & time. Apparently there must have been a bug in the system, which made the reservation only morning time of departure time & not evening time & I needed to pay an additional day at site. The pick up at the airport was very friendly & nice, the car is nearly weird to drive & also does not have any shock absorbers anymore, a radio from the 80s which does not work.

Hello, i paid for a second driver but i did not appear on the voucher which was really a problem when i took the car at the desk. I was also troubled because europcar at Kalamata airport obliged me to sign a paper to engage me to paid all damages i could make, in the stange way, not a professionnal way, i would like you check this point in details, i wonder if it is regular, as well i paid for extra insurance.
Thank you
Best regads

Hello, Europecar Thessaloniki is different of Europcar Athens: in thessalaoniki even without desk in the terminal ( and this aspect is an inconvenience because nothing indicates to the customer where the office of acceptance is located) the staff was more prepared, more fast. Anyway generally good experince