I order a Kia with 120 Hp but got an Open with 83 Hp. The car did not have the power uphills, so even if we had 1 gir and full power the car stoped and glide down the hill and in to the bushes. The car got scratch on left side and we had to pay for that. When we came back to Athens the girl who helping us did her very best, but her college (a man in his 30th) was arrogant and threatening us with the police. It was so unprofessional of him. I will never rent a car from Europcar again.
Brandnew car for a good price. Friendly staff and easy administration (no paperwork, everyting digital). However it was not so easy to find the shuttle, there was no designated Busstation fur the shuttle in Heraklion GR.
We are 7 time on Rhodes and first time we met unpleasant service and stress atmosphere.
We booked car with child seat for 50 euro but on a place they charged us 60 euro without any reason and did not help to install the seat which is not meets the standard Adac or Isize
Now We are worried what will happen when we will returning the car because when we Got the car we where scared about everything even sand inside.
The service of Europcar was good, it was just misleading that we got a confirmation from Carjet for a rental with the company Keddy instead of Europcar. In addition, I specifically booked that company, as the online information displayed that the company was located in the airport of Mykonos. However, this was not the case, so it was difficult to find where to go...
Dear Marion
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
My husband booked me a car through the app but I paid with my credit card and the system wouldn't allow me to get the car…. It took more than an hour to cancel and rebook as the app didn't allow the change of name. This was unacceptable and incomprehensible… how complicated… it was early morning and I hadn't slept as the flight was delayed very disappointed!
Dear Iberrakene,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. And it seems here that you didn't describe that your husband was't in front at the station when you came to pick up your booking. As your booking was made in the name of your husband our colleagues has explain you the Terms & Condition of Europcar International and you had agreed that the booking needs to be cancel and made a new one in your name as a driver.
We look forward to serving you again soon.
Customer Service Team
The car was new and flawless. Whatever was agreed, was delivered. The only thing that kept me from 5 stars is the guy that delivered and picked the car, he wasn t friendly enough, didn t smile once and gave me answers mechanically, like he was in arush
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible, although we feel so sorry about our colleague. Be sure that we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
I arrived 4.00 am. Car almost new but with lots of scratches and some dents. Obviously dark night. They make a video and some pictures. They said to me that It was not important because I have bought full all risk insurance. But, when I returned the car 8.00 pm they repeated the process and said to me that a very very small lscratch underside of the car was new. So they asked me to pay 31 eur because of the management of the claim with the insurer. This is regardless I had the full all risk insurance. I refused to pay. Obviously it is not because of the quantity. I had paid more than 1k eur for one week car. This is because I thought it was totally unfair.
Angela was very friendly, helpful and efficient. We arrived in Greece late and were on our way with the car within 15 minutes. Would highly recommend!
Dear Niali,
Thank you so much for your rate and your feedback. Our Team goes above and beyond to ensure our customers receive the best possible service.
We will be happy to serve you on your next trip in Greece.
Regards.
The Customer Service Team
Very smooth process, super friendly staff, great car. Loved it and will highly recommend it.
I've rented before from Santorini, but the Europcar services are unbeatable.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
At the airport a driver was waiting with our name on display.
The car is almost new.
We have been called to check whether everything is fine after two days.
Dear Peter
Thank you so much for the excellent rate and feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We will be happy to serve you on your next trip from our brand new airport counter in a couple of weeks
We hope to serve you again
The Team of Customer Service
Everything was excellent, good car - almost new.
Maybe bigger offices would expedite the check in better. There were a few customers waiting in the baking sun looking very uncomfortable
Dear Dimitri
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
On the airport there is no sign of "EuropCar" so we did not know where to look for the shuttle bus. Finally we found it by chance but it took us some effort and time.
Very polite, helpful and friendly staff. Nice brand new cars. Very fast picking up and taking to the airport. Will definitely be back again next time im Athens.
Dear Mr Agathaggelou
Thank you for choosing Europcar as your car rental company and for sharing your experience with us. Your feedback helps us make our services better for everyone.
Our team is delighted you enjoyed your trip, and we strive to provide the best customer experience possible.
Once again, thank you and I look forward to hearing more from you.
Regards
The Customer Support Team
Best experience with a rental car handler we have ever had. The crew at our arrival was incredibly helpful and was super nice to our two little girls.
Dear Caballero
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
I arrived too late for my car - unavoidable airline delays - and my rental was cancelled - However the staff pivoted and provided a very good alternative - so great experience.
Thing were good from the moment we found the shuttel. The thing is that there isnt any clear station that cary the name of your rental service. We had a few moment we had to stand and wish that we are on the right place. After a flight with the kids those moments are better to spear from your coustomers
Dear Νitai z,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was be sent to you.
We will be happy to serve you on your next trip from our brand new airport counter in the Arrival Hall.
Customer Service Team of Europcar Greece
The original booking on my friends name could not be delivered as the credit card provided was only virtual on Apple wallet. There is no where in the contract that a physical card should be provided. Had to cancel and rebook a new car on my name. Flexicar that did the original booking refuses to refund the Downpayment insurance and extras. Very bad service and attitude overall.
Dear D. E. D.
In Europcar we only rent cars to drivers who have a physical credit card. This comment was rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car.
For more informations please don't hesitate to give us a call to+302111903000 or email us to info@europcargreece.com
Best,
Team of Europcar Greece
There was a long qeue at the reception but the staff was extemely helpfull. At the parking lot, I waited a bit as well and the organization of who gets first his car, was not that great. Further more there were some minor faults at the paint of the car, which the staff did not want to record.
We appreciate your feedback regarding Europcar Greece. Although we are sorry for any delay during your pickup, we will provide training to our colleagues and recheck all the procedures to prevent similar delays in the future.
Looking forward to serving you again.
Best,
Team of Europcar Greece
In the past I always had bad experience with Europcar at the airport, but since the change they have some new staff much better than before, especially the lady very professional and friendly.
Dear Fa,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Europcar Greece is entering a new era from October 20,2021! In Greece, Europcar is represented by another company with newly trained staff, a brand-new fleet, and refurbished rental stations. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
The vehicle was old and screwed on all sides.
I paid 290 euros deposit taken from the account but will only be refunded in two weeks according to the car recipient from me
Dear Shapipa
Thank you for your feedback. We have to investigate your case with the Car to ensure that all procedures were followed with consistency and responsibility towards you.
Consider your comment about the security deposit, the request for release of the guarantee is made upon the return of the car. As a company in all our rentals a security deposit will be blocked on the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.
Remain at your disposal.
The Customer Support Team
Overview
Europcar Greece has a rating of 3.7 stars from 1,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience and shuttle bus. Europcar Greece ranks 5th among Car Rental sites.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leo
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team