Europcar Greece

The Customer Service was good. Professional and fast.
The rented car, however, was not to the proper standards. Although the car was a brand new car (I was only the second renter), it was improper for the hilly terrain of the South-West Peloponnesus. The engine was the smallest possible for that car, which resulted in not enough power to climb the ups and downs of the roads. I had to switch very often to the first gear to be able to drivie the car uphill at all! This is going to kill the car's engine pretty soon.

When I was shown round the car, the stay on the drivers door hinge was broken and the door skin dented. The door just swings right open.
I said I find the want a car that was broken at the price I was paying. They said they had nothing else available. Why did they think it was acceptable to get s broken car.
I asked how long it would take to get a replacement vehicle, they said they couldn't. When I persisted they offered to go and wash one of the other cars on the forecourt. That took about 15 minutes which was ok.
When I booked the car through jet2 it said pick up from desk in the terminal. The Europcar office in not in the terminal, is is not on the airport site it is a site immediately adjacent to the airport entrance. Not too far to walk with your bags in the heat but I wouldn't have chosen Europcar if I had known

Great car, good price, no queue, friendly service... no hassle
Almost new Skoda, good experience...
Small dents marked on form, reassurance of a major brand

We had a very nice and friendly handover at the counter and in the parking lot. Great car, hybrid without extra charge, only 1585 km driven, great! Hopefully the return will be just as easy.

Despite all the efforts from the Europcar employees to give the best to the customers, It makes no sense that Europcar do not have an place inside of the Athens airport, and it is outside, away from it, in a old bus, changed to be temporary an reception.

Very friendly welcome and staff, yet it was somewhat surprising that the agency didn't have access to the booking details or my Europcar Priviledge Club profile. The process could be more seamless…

I wouldn't recommend Europcar for Crete rentals. At drop-off, they pulled the classic charge for damages that they claimed we made despite having full insurance. Won't be using them again.

The car condition was perfect. The staff were welcoming, extremely polite and very helpful.
I will definitely use Europe car Greece again and would recommend it without any doubt.

Very good service: airport pickup, car rental process, car itself, car return process.
Only drawback is that comm with the office must be via phone call, no voip option.

Very hassle free experience
In airport desk with short 10 minute wait to be served
Very helpful lady on desk
Pickup from airport car park just outside terminal- no long walk with bags
Car was almost new, and was better than I anticipated
Return was easy and took 5 minutes, dropping off in terminal car park to same helpful friendly staff member

The people at Europcar were very friendly, helpful and uncomplicated. Within 5 minutes of arrival we were already driving off and, on returning the car, everything was taken care of in 1 minute.

I waited over 1 hour un the queue to get assisted because there were only 2 people at the counter assisting everyone. They said the other 2 people got sock with COVID. But there was no back up. Then they said flughts were delayed and everyone came at once, hence the long queue and they cant do anything about that. Surely, as a big company, you know its peak season amd you increase your staff in order to provide good service. I had my nephew q7 months old waiting over 1 hour, he was restless eventually and screaming. Its just unacceptable ti have to wait over 1 hr in the queue at the airport to get the car and to be given excuses thst still don't justify the ling wait. Then 1 gentleman comes to "assist", he helps 1 gentleman who wasn't even in the queue theb leaves again. Then the 2 at the counter say they asked for help and the guy came, but he left je wasn't assisting. Its unacceptable during thisnpeak season in Greece to provide service like this.

50 minutes to make the paper at the desk, 15 mn to get the car, 10mn to go out the parking as the barrière did not open i had to call the europcar Guy. I am gold in hertz and avis. My worst expérience with europcar, 1h15mn to get a car!

Hello, good car, as expected but too long to get it at the airport office: more than 1,5 hour wait. Also not well explained on how to reach the office.
Regards,
Christèle

Process has been smooth. Very friendly people who take the time to explain to me every things.
Well done to your new your joiner and you senior expert.