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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Very easy, very good car provided, insurance was a little hassle, but all in all, a very good service
It was good but i was in mykonos and it was hard to find parking
Dear Marwan,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience. You do have right we do have parking problems, that is why we always recommend to book small categories.
We look forward to serving you again soon.
Customer Service Team
Unfortunately we waited a long period of time on the shuttles parking, as nobody told us that your office is now in the airport!
Office efficient, polite but straight! Not willing to discuss modification of duration of my next reservation in august …
Dear Pennera,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us, although we are so sorry that has been made this misunderstand with the shuttle service and the our movement in the arrival hall. Our goal is to ensure that our customer have a positive travel experience, but is very clear in your case we have messed it.
We hope we will have the chance to earn your trust again in one of your travels in Greece.
Customer Service Team
The staff was very friendly and helpful! Everything was well prepared. The front desk of Europcar and the staff members at the parking area were very competent and kind. Good experience! Frank
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
Excellent service and friendly staff. Explained all and was an easy process.
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
So far so good. The car was new, in good order, clean. The only downside is that the rental location is a bit far from the airport, and the car is not delivered to client with the fuel full.
Dear Jose
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
The attention was good by the office staff. But I had paid for a Renault Clio and gave me Nissan Micra. I didn't like having to pay a €290 deposit and having to wait 15-20 days for it to be returned to me. I did not know and the rent was very expensive
Dear Hurtado,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
Consider your comments we would line to be very clear in our answers. 1. Every booking is made in a category of cars and not in a specific brand of cars, that's why we are writing on Renault Clio or a similar car in the category, and is always depending of the booking reservation we have during the days you have booked and of the location of the customer choice. 2. About the security deposit, the request for release of the guarantee is made upon the return of the car. As a company in all our rentals a security deposit will be blocked on the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Excellent service by the team in the Paros office. First class service.
Dear Barry
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Everything was perfect. The personnel was great, kind and quick
Dear Massimo,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Bonjour je suis déjà venu chez Europcar à Heraklion. Vous avez déménagé. Je n'ai pas trouvé le shutel pour aller à l agence. J ai été à pieds avec mes 2 valises... C'était mieux avant au front airport. Veuillez mieux idiquer le shutel svp
Salutations
Dear Huber
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. We understand that the signs are needed, and despite the fact that all instructions were in the voucher that was sent to you we have put a big video animations signs it the arrival hall, for helping our customers to find the right meeting point of the shuttle bus.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
The employees were very kind and friendly. The Car was in an perfect condition. The shuttle from and to the airport was easy to find and drives really often. A perfect experience! Thank You!
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Very good experience
The only small problem is that the water for the windshield was empty
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
My husband booked me a car through the app but I paid with my credit card and the system wouldn't allow me to get the car…. It took more than an hour to cancel and rebook as the app didn't allow the change of name. This was unacceptable and incomprehensible… how complicated… it was early morning and I hadn't slept as the flight was delayed very disappointed!
Dear Iberrakene,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. And it seems here that you didn't describe that your husband was't in front at the station when you came to pick up your booking. As your booking was made in the name of your husband our colleagues has explain you the Terms & Condition of Europcar International and you had agreed that the booking needs to be cancel and made a new one in your name as a driver.
We look forward to serving you again soon.
Customer Service Team
Friendly and efficient staff. The car is new and very comfortable.
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
We had an extraordinary experience at the rental counter inside the aiport. Never met such helpful, friendly and calm rental car company staff before! (a lady with brown shoulder long hair and tattoos) She's a keeper!
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
Everything went well, staff was super useful and kind
Dear Lucia,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Staff is professional, dedicated and kind: all went well!
Dear Marta,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Übernahme am Erport, problemlos u. Einfach. Sehr guter Service trotz leichten ferständigungsproplemen.
Wir danken Ihnen für die Bewertung, die Sie uns gegeben haben. Es ist sehr hilfreich für uns, von unseren Kunden zu hören. Aus diesem Grund tun wir unser Bestes, um ihnen während ihrer Reise ein positives Erlebnis zu bieten. Aufgrund Ihres Feedbacks bieten wir unserem Team zusätzliche Kundendienstschulungen an, um zu verhindern, dass ähnliche Situationen in Zukunft auftreten.
Wir freuen uns darauf, Sie bald wieder zu bedienen.
Kundenservice-Team
Ich habe einen online Check in gemacht.
Trotzdem musste ich nochmal alles vor Ort machen.
Also online Check in sinnlos.
Außerdem sollte ich noch eine zusätzliche Versicherung über 120€ abschließen, dass ist nicht akzeptabel.
Dear Andreas,
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. Concerning your questions:
- why personal data is retained by our colleague despite your online check in, we hereby inform you that our company fully complies with GDPR rules, and upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation.
- we are required to explain the rental terms, as well insurance packages are optional.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email info@europcargreece.com, tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
The staff at Europcar was helpful and quick. They were also very friendly.
Dear Mary,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicholas
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team