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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Car wasn't at airport. It was in town. Required an extra hour for someone to bring the car.
We was very happy with our car. We didn't had any trouble or problems with picking up or giving it back. The employees were very nice and professional. They also told us about the island where it is allowed to park etc. we would rent our car here again and again
Dear Cherlyn,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience, but as we notice in your comments all has been great but something must be missing cause you rate us 1 star. Could you please let us know what was wrong so we can be able to correct it and learn from that?
We look forward to serving you again soon.
Customer Service Team
Everything was very good. The staff was great. The car was new and clean
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
I am happy with the car, even though it was very small and the luggage did not fit. Not a lot of power in the engine.
Dear Libaek,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip in Greece.
Customer Service Team
Extremely unacceptable! No office inside airport terminal but failure to advise me and give information on how to contact local office on my arrival at airport.
Even worse when I returned the car at 17:00has no one was at the depot to receive the car and send me to the airport! The given phone number was not responding to my calls
Dear Charagkionos.
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Great experience and fantastic customer service! Thanks!
Dear Tyler
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Consigliato, professionali, richiesta la carta di credito per il deposito cauzionale.
Dear Martina
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Europecar station is not located at the airport
When we found their driver they were were nice.
The process was quick and the car is very good
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We look forward to serving you again soon.
Customer Service Team
Excellent service, friendly staff, overall good experience
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Hi. I am due to complete my rental reservation no. *******188. Today, Tuesday 28 June
I am due to commence my new rental reservation no. *******164. Also today, Tuesday 28 June until 27 July.
The rental company i picked the car up on 21 June told me there is no need to return the car today and then pick it up again, that teh rental will continue with the new reservation number, Please let me know if i need to do anything else.
Regards, Thomas Patsakos +61 *******
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. Our station manager will contact you.
We look forward to serving you again soon.
Customer Service Team
The car was new the price was good and the staff was very friendly.
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
Great service and friendly team. Car was clean inside and took less than 10 mins to get the keys.
Dear AJP
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Dear Irene
We appreciate you taking the time to give us a rating. Our customers feedback means a lot to us. As such, we try our best to ensure their travel experience is positive.
We look forward to serving you again soon.
Customer Service Team
Professional staff, polite and attentive to customer needs. Top car, brand new and clean. Well done
Dear Dellomo
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Warm reception and very clean store, professional staff and smooth process.
Dear Marquis
Thank you so much for sharing your feedback with Europcar Greece. As a result of your feedback, we are providing our team with additional customer service training.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Perfect, good welcome, thanks a lot! Hope to enjoy it again
Response from Europcar G. [Europcar Greece Rep] Responded 2 days, 20 hours ago
Dear Miquel
We greatly appreciate your feedback at Europcar Greece. We are delighted to hear you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
The service of Europcar was good, it was just misleading that we got a confirmation from Carjet for a rental with the company Keddy instead of Europcar. In addition, I specifically booked that company, as the online information displayed that the company was located in the airport of Mykonos. However, this was not the case, so it was difficult to find where to go...
Dear Marion
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
The staff are very friendly and helpful. Alan who managed the process was great. Really appreciated the care he took and looking for options when I was deciding if I wanted an automatic or not.
Dear Hazel
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Car was ready, car was clean, full of fuel and no pressure to buy extra insurance. It's a good contrast to a number of other rental companies.
Dear David
We appreciate you taking the time to give us a rating. Our customers feedback means a lot to us. As such, we try our best to ensure their travel experience is positive.
We look forward to serving you again soon.
Customer Service Team
I need to thank the whole staff but specially Lena for the warm welcome, fast process and the car upgrade.
It was really one of the best experiences I have ever had this year in car rental.
Dear Henrique
We appreciate you taking the time to give us a rating. Our customers feedback means a lot to us. As such, we try our best to ensure their travel experience is positive.
We look forward to serving you again soon.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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Dear Leveen,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience. But it’s clear we missed the mark in your case.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Regards.
The Customer Service Team