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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Great pick up and flexible enough to add an extra day to the car hire for £40.00
Dear Stephen
We appreciate you taking the time to give us a rating. Our customers feedback means a lot to us. As such, we try our best to ensure their travel experience is positive.
We look forward to serving you again soon.
Customer Service Team
Excellent service by your staff both at pick-up and at drop-off.
Processing was straightforward
Car was excellent.
Dear Ken
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Dear Renato
Thank you so much for sharing your feedback with Europcar Greece. As a result of your feedback, we are providing our team with additional customer service training.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Très bien pris à l aéroport et voiture comme réservé
Dear David
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Nos dieron dos opciones para la entrega final y nos engañaron y lo que el día de recogida era gratis el día de la entrega nos pedían 25 € por entregarlo en el puerto
Dear Julio
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
It was delivered at time and even to hotel, but of cause with extra fee
Dear Jyrki
We appreciate you taking the time to give us a rating. Our customers feedback means a lot to us. As such, we try our best to ensure their travel experience is positive.
We look forward to serving you again soon.
Customer Service Team
The experience was good however at pick up we were notified that there is an additional drop charge which was unexpected. This costs would be best noticed at booking so that a true cost comparison can be made with other providers.
Dear Takar
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
The staff were very kind and helpful. There was a mix up with our car and they straightened it out very quickly.
Dear Meagan
We greatly appreciate your feedback at Europcar Greece. We are delighted to hear you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Very helpful! Especially Angelica who looked after everything regarding our rental she was amazing and would highly recommend her. I do have a query about the pricing now I am back but I'm sure she will sort it all out for me.
Dear Lester
We greatly appreciate your feedback at Europcar Greece. We are delighted to hear you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
The car was fine. However, upon receiving it I wanted to decrease my rental fron 11 days to 9 days and you offered no refund what-so-ever. I think you could do something for me.
Dear, Joseph,
Thank you for your feedback. We have investigated your case and we ensure you that all procedures were followed with consistency and responsibility towards you.
Unfortunately we won't have the authority as a station to make any changes in the booking reservations.
Remain at your disposal.
The Customer Support Team
Lipa
Merci beaucoup d'avoir partagé vos commentaires avec Europcar Grèce. Nous sommes ravis que vous ayez apprécié votre expérience avec nous - cela signifie beaucoup pour tout le monde dans notre entreprise!
Nous sommes impatients de vous servir à nouveau bientôt.
Meilleur,
L'équipe d'Europcar Grèce
I'm very satisfied, the staff was very friendly and the services too good.
Dear Dimitra
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Our car was brand new and more than up to our tour of the Peloponnese! Thank you!
Dear Kari
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Tres bon acceuil facile acces de l aeroport au parking de la navette un petit bemol cependant manque d information pour trouver celui ci mise a part cela tout ete tres bien je reviendrais chez europcar Grece la prochaine fois
Cher Patrick
Nous vous sommes extrêmement reconnaissants d'avoir pris le temps de partager vos commentaires avec Europcar Grèce. La satisfaction du client est notre priorité absolue et nous sommes ravis que vous ayez apprécié votre expérience - cela signifie le monde pour toute notre équipe!
Nous sommes heureux de vous annoncer que notre succursale dans le hall d'arrivée de l'aéroport est ouverte.
Nous sommes impatients de vous servir à nouveau bientôt.
Meilleur,
L'équipe d'Europcar Grèce
Die Abholung vom Flugplatz und die Wagenübergabe hat gut geklappt. Auto ok.
Vielen Dank, dass Sie Ihr Feedback mit Europcar Griechenland geteilt haben. Wir freuen uns, dass Sie Ihre Erfahrung bei uns genossen haben - es bedeutet allen in unserem Unternehmen viel!
Wir freuen uns darauf, Sie bald wieder zu bedienen.
Am besten,
Team von Europcar Griechenland
Excellent service and very friendly staff
Thank you
Dear Ian
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Very helpful and the person over the counter was fine he shower all the details on the car
And at the end he gave us the copy as well
Thank you europcar
Dear John
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Great service and excellent cars. Thank you! ………..
Dear James
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Hat alles super geklappt. Schnelle Abwicklung und keine extra Versicherung. 50m vom Flughafen. Gebucht über ADAC
Dear Thomas
Thank you so much for the excellent rate and feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again
The Team of Customer Service
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rob
Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!
We look forward to serving you again soon.
Best,
Team of Europcar Greece