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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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We received a really nice car. It was definitely worth it to rent a car vs. using taxis as we are a family of five and there is a large surcharge taxis that carry more than three people.
Friendly stuff, good car, fuel full to full condition, no waiting time by pick up and returning of the car, quick shuttle service from and to airport.
Dear Allhoff,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Very friendly team, great service, especially the early Check-Out!
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Great customer service! We felt really cared for - thanks
Dear Johannes,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Very nice and efficient welcome. Car in excellent condition
Dear Marina
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
I booked a car in Europcar Mykonos, the car was clean and the staff very nice. I recommend!
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Easy pick up, very friendly staff and professional behavior
Dear Gerasimos
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
The car I received was very large and consumed a lot of fuel. I would have preffered a smaller more fuel efficient car. Pickup at Thessaloniki airport was a bit complicated because the locationi for Europcar was incorrect in Google maps.
Dear Benjamin,
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Excellent service from the Athens pick up location. Very helpful staff.
Dear Medini,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
The team on Paros were very professional, quick, informative, and reactive. Extremely efficient.
Dear Budzius
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
The staff was perfect, kind and competent!
They were very punctual both on arrival at the airport and also when they took us back to leave at the end of the rental.
The car was very clean inside and out.
The only thing I didn't like is that the car didn't go very well, it didn't have good road holding, perhaps because the wheels weren't new or because they were very worn. In the corners we had to be very careful and go very slowly to avoid drifting.
5 stars for the staff
2 for the car
Dear La,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience. As it appears we didn't meet your expectations in your case although your reservation was served with a Nissan Pulsar, in very good condition, with brand new tires fitted at the start of the season in April 22. As a result of your feedback, we will inform the Fleet manager to check the driving safety of the vehicle, to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
Very pleasant experience as the car was comfortable, practical, economical, brand new, and stylish!
My only complaint is that I forgot my sunglasses inside the car prior to delivering it back, I contacted the Europcar supplier in Mykonos Greece, and never responded back.
Dear Constantinos,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience. We have contact with the station and informed them about your sunglasses. We will respond you as soon as we have information about them.
We look forward to serving you again soon.
Customer Service Team
Over all excellent with great service, except the instruction for collection was wrong as they indicated that need to go to departures instead of arrival and there was no reference to Parking 5, where the pick up was supposed to be.
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you
We look forward to serving you again soon.
Customer Service Team
Nice car easy services. May not si easy to find the representative at the airport
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Allen was very helpful! Very easy checkout! Our little manual Nissan Micra did great on the tiny roads of Mykonos.
Dear Tani,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
My experience was great. I was upgraded to an automatic for the same price. Customer service was great.
Dear Sriram
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
We have only good experience.
The staff was really friendly and helpful.
Thank you :)
Dear Eliska,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Not bad………………………………………………………………………………………………………………….
Dear Belcinovski,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
We received the vehicle we requested despite the misunderstanding that was about the booking time and the extra driver. Beyond that we have no complaints about the Europcar company.
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels.
We look forward to serving you again soon.
Customer Service Team
Very good service the car was new and clean all in time.
Dear Ilia,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Wong
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team