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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Staff was amazing, and the location is great next to the airport
The car was precisely what I requested. The service personnel were exceptionally helpful and thorough. Thanks!
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
Easy to get, even if the instruction to get the car could have been clearer.
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Helpful people and quick check in process! They detailed the car before pick up.
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
I wanted to add an additional driver. She has a Mexican drivers license but It is digital. Mexico moved to digital licenses a few years ago and no one has a physical one anymore. The rental agency refused to accept this license and add her to the car rental
Dear John,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. As it appears we didn't meet your expectations in your case, our goal is to ensure the traveler has a pleasant experience. Our company fully complies with GDPR rules, so upon pick up, we require that you show your driver's license, ID, and credit card in the name of the main driver making the reservation (paper not digital).
We look forward to serving you again soon.
Customer Service Team
The staff were very nice and very professional.
Thank you for everything
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Great and professional service!
A driver came at the airport to drive us to the Europcar s'office and give us our car. Everybody was kindfull and on the top!
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
The car hire is far from the airport and difficult to walk with bags.
Dear Neethling
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us.
We look forward to serving you again soon.
Customer Service Team
Good experience till now, hope the same upon return of the care
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
Excellent, professional and friendly employees. Smooth transaction and information
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
The people were kind and it a little time before we were on the road.
And a great car!
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Excellent new cars. Excellent service. I have used all the major companies in Greece and I think Europcar is one of the best.
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
#1! No markings at the airport! EXTREMELY aggravating to search for the pick up spot or try talking to personnel... How EVERY OTHER rental companies managed to HAVE a sign pointing towards it, but you?.
2) adding to the unnecessary excitement shuttle driver not having name in his list. Why is it even NECESSARY? In the USA we have NEVER been asked to prove reservation for the damn shuttle.
3) [should've been 1, probably] Web site AND your app hanged at the point of confirmation. Never been able to get confirmation. Same thing when asked for a remote reservation from USA relative
Only been able to finish through phone call
*******************************
It's a pity really, because you DO have a lot to offer, but it shatters against minor extremally disappointing 'imperfections"
Friendly enough reps both on the phone and the location;
Decent cars; competitive pricing; agreeable conditions
After all, will probably NOT look forward to repeat, especially at another location as it is worrisome to encounter new local imperfections...
We apologize for any inconvenience and would like to thank you for taking the time to provide us with your feedback, as without customers feedback we are unable to make improvements on the services we provide.
It is true that since we took over the Europcar operation in Greece (01/10/2022), we have done our best to provide our clients with exceptional travel experiences every time they use our service, but unfortunately, the airport regulations prohibit us from displaying any signage in the airport or arrival hall. Although all instructions were included in the voucher you received. We are following Europcar International's policy as it concern the mandatory of the flight approvals document you need to show us during the shuttle bus service.
As it concern the technician problems we have shared your comments with Europcar International's Technician department to recheck the technical issues of the website and app.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
Excellent car
Lucky to find an excellent deal
Sorry not to have on site desk and car parking space across the building of HERAKLEION airport to pick up the car within walking distance like other big companies but the bus service worked well and we were lucky mot to have a flight in a rush hour
Smily young and helpfull stuff but the lack of experience was obvious and were somehow exaggerated on the last check of check out of the car. In total very hood though
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
Very positive new car a little bit smaller than what I expect, but ok.
The staff very professional and polite
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
Customer service stuff were extremely helpful and friendly
Greetings and thank you for letting us know what you think of our services. Listening to our customers is incredibly helpful to us. Our goal is to make sure they have a pleasant travel experience.
We look forward to serving you again soon.
Customer Service Team
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team