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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Καλή και ευγενική εξυπηρέτηση. Αριστο και άνετο αυτοκίνητο.
Great, Quick and very pleasant attentive.
Good work and nice car.
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
The team are really kind and all was perfect
The car was clean and new
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
It was a nice an good working car
The only thing what i miss is the option to get a navigation
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience. We do understand your disappointed about the travel guide navigator we have but as our colleagues has mention you this is an extra service that you can take during your Vacation. Travel Guide Navigator offers unlimited international calls and data. Maps and travel guides from Travel Guide Navigator let you explore ancient Greek masterpieces, local food and drink, and breathtaking island landscapes
We look forward to serving you again soon.
Customer Service Team
Great fast service and polite staff! Nice car exactly what I had booked and very clean
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Personnel arrogant. 1h d'attente d'une navette, passée 2 fois devant nous a l'aéroport en accélérant. Honteux. Réception dans une baraque et non un bureau par une personne inquisitrice, qui ferait mieux de travailler dans la police. De multiples photos du véhicule avant sa prise en main. Véhicule non coyacla demande initiale. Check out désastreux.
Merci d'avoir pris le temps de nous dire ce que vous pensez de nos services. Nous trouvons extrêmement utile d'écouter nos clients. Votre cas a fait l'objet d'une enquête et nous pouvons vous assurer que toutes les procédures ont été suivies avec cohérence et responsabilité. Vous avez réservé à 16h30 mais êtes arrivé à 20h10, nos collègues n'ont donc pas pu vous contacter pour vérifier votre retard de prise en charge. Ni votre numéro de téléphone ni votre numéro de vol n'ont été inclus dans votre réservation, nos collègues n'ont donc pas pu vous contacter concernant le retard de prise en charge. Nous avons pu vous aider à trouver une voiture, mais chaque réservation est pour une heure et une date spécifiques.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe du service à la clientèle
Very nice at the counter.
Difficult to find the car park as no flag to indicate where it is.
Person who gave the car a little too slow.
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
No paper anymore good point. Front desk easy to find and waiter available
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Very helpful and engaging staff. Easy and efficient process. Would highly recommend.
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Everything as planned. I enjoyed my time during the short journey
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
-Easy pickup
-Very friendly, helpful and fast
-Car in good condition
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Nell'insieme esperienza positiva, peccato che l'auto avesse meno di 4 mesi di vita e avesse già problemi di frizione dovuti molto probabilmente ad usi precedenti in modo sbagliato.
Chère Laura,
Merci d'avoir pris le temps de nous dire ce que vous pensez de nos services. Il est extrêmement utile pour nous d'écouter nos clients. L'objectif de notre service est d'assurer au voyageur une expérience agréable. À la suite de vos commentaires, nous informerons le gestionnaire de flotte pour vérifier la sécurité de conduite du véhicule, afin d'éviter que des situations similaires ne se reproduisent à l'avenir.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe du service à la clientèle
Μας είχαν στη reception της Europcar στο αεροδρόμιο Ελ. Βενιζέλος για την παραλαβή του οχήματος για μισή ώρα λέγοντας μας ότι θα μας κάνουν αναβάθμιση οχήματος στο τέλος μας έδωσαν το ίδιο που είχα κλείσει. Δεν είχαν αυτοκίνητα και οι υπάλληλοι ρωτούσαν ο ένας τον άλλον. Το αμάξι ήταν άριστο και καινούργιο. Οι υπάλληλοι στο parking είχαν άψογη συμπεριφορά.
Prima overdracht van de huurauto. Grondige gezamenlijke inspectie van de vastlegging van allerlei beschadigingen van de auto. Prima dus. Verder is het een prima comfortabele auto, die Nissan.
Merci d'avoir pris le temps de nous dire ce que vous pensez de nos services. Il est extrêmement utile pour nous d'écouter nos clients. L'objectif de notre service est d'assurer au voyageur une expérience agréable.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe du service à la clientèle
Les employées de l'agence très gentil a l'heure a l'aéroport pour venir nous chercher.
Merci d'avoir pris le temps de nous dire ce que vous pensez de nos services. Il est extrêmement utile pour nous d'écouter nos clients. L'objectif de notre service est d'assurer au voyageur une expérience agréable.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe du service à la clientèle
Perfect experience. Very professional people.
Staff is very polite.
Dear Scalesi,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Great, arrived late and at 4am. Was easy to meet someone at the front desk. We asked for a child seat which was broken - but was easily replaced in the morning (only reason I didn't give a 5 star)
Dear Salmon,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Very polite and professional reception. Very good experience
Dear Stephane,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
The vehicle was old and screwed on all sides.
I paid 290 euros deposit taken from the account but will only be refunded in two weeks according to the car recipient from me
Dear Shapipa
Thank you for your feedback. We have to investigate your case with the Car to ensure that all procedures were followed with consistency and responsibility towards you.
Consider your comment about the security deposit, the request for release of the guarantee is made upon the return of the car. As a company in all our rentals a security deposit will be blocked on the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.
Remain at your disposal.
The Customer Support Team
Very bad. I didn't received the car. I lost my money and I didn't get a car. $#*!
Dear Ed
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Σας ευχαριστούμε για το χρόνο που αφιερώσατε να μοιραστείτε τη γνώμη σας για τις υπηρεσίες μας. Η άποψη των πελατών μας είναι χρήσιμη για εμάς. Ως εταιρια υπηρεσιών, στόχος μας είναι να κάνουμε την εμπειρία του ταξιδιώτη, όσο το δυνατόν πιο ευχάριστη.
Ανυπομονούμε να σας εξυπηρετήσουμε σύντομα.
Ομάδα Εξυπηρέτησης Πελατών