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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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There were two employees who handled my rental. A guy and a lady. The lady was perfect. However the experience that I had with the guy who came first was terrible. He was arrogant and instead of trying to help I felt that he was trying to make the overall experience even worse
Super expérience! L'équipe au top.
Merci à vous
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Very good experience, very professional team, all ok
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
The car was new and flawless. Whatever was agreed, was delivered. The only thing that kept me from 5 stars is the guy that delivered and picked the car, he wasn t friendly enough, didn t smile once and gave me answers mechanically, like he was in arush
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible, although we feel so sorry about our colleague. Be sure that we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
Molto positiva, personale gentile auto in perfette condizioni
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Overall OK. The office at Kefalonia airport is so close, a map would have helped so I could walk to the office. Also a reminder that the phone number must start with 00. If you just add + before the number it just adds one 0.
Car very clean when picked up. Office staff efficient and helpful.
Dear Terry,
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Parfait, très professionnel. Très satisfaits. Rapides et efficaces. Pas d'attente.Il y a un guichet dans le hall de l'aéroport. Le parking est pour le moment à côté de Sixt.
Nous apprécions que vous preniez le temps de nous dire ce que vous pensez de nos services. L'écoute de nos clients nous aide énormément. En tant que prestataire de services, notre objectif est de rendre l'expérience du voyageur la plus agréable possible.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe du service à la clientèle
I didn't like the fact that I arrived - no clear signs where to meet. I was give a car that in my opinion is not really the same category as the one I booked (but this is debatable)
Dear Theo
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
Although we understand the need for the signs, airport regulations prevent us from displaying any signage in the airport or in the arrival hall. Even though all instructions were included in the voucher. There are no differences between the category you have booked and the one you have picked up. Although if you need further information please don't hesitate to get call us or send us an email.
We look forward to serving you again soon.
Customer Service Team
Fast and kind employees. Very good price. Everything was ok. I can't give 5 stars because the car received was not perfect since the beginning (I think you should check electronical or mechanical stability)
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience. As a result of your feedback, we are sharing to our Fleet manager you feedback to make a recheck to chack the car to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
All good. Car good - pick up and drop off good. No complaints at all.
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Voiture neuve loueur très sympa……………………thank you...
Very smooth process, super friendly staff, great car. Loved it and will highly recommend it.
I've rented before from Santorini, but the Europcar services are unbeatable.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Everything was fine.
Nice and professional service
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Super friendly & helpful staff at Europcar Aktion Airport. Pick-up & drop-off was quick and easy. Car was in good condition.
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
Honestly not at all a nice experience. I did a reservation under my name but I don't drive e put my husband as driver; they then told me I had to pay for an extra driver. The guy I was talking to didn't even look me in the eyes when we were talking so I couldn't understand whether he was talking to me or to the earphones. It was very unpleasant.
The car remote control didn't work and they didn't tell me.
Dear Roberta
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. In Europcar we only hire out cars to drivers who have a credit card. This comment was rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car. We are required to explain the rental terms, as well insurance packages are optional and our counters doesn't have the authority to change the name of the booking.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email info@europcargreece.com, tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
Πολύ καλή εξυπηρέτηση. Το προσωπικό ήταν πολύ φιλικό και παραλάβαμε το αυτοκίνητο χωρίς καθυστερήσεις
Σας ευχαριστούμε για το χρόνο που αφιερώσατε να μοιραστείτε τη γνώμη σας για τις υπηρεσίες μας. Η άποψη των πελατών μας είναι χρήσιμη για εμάς. Ως εταιρια υπηρεσιών, στόχος μας είναι να κάνουμε την εμπειρία του ταξιδιώτη, όσο το δυνατόν πιο ευχάριστη.
Ανυπομονούμε να σας εξυπηρετήσουμε σύντομα.
Ομάδα Εξυπηρέτησης Πελατών
Good, need to count my point for this as last time they didn't
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Great experience from start to end. Customer service fast and efficient.
Brand new car.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Excellent service from the site employees, friendly staff, car was clean and new.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Polite, professional helpful people, nice car, it would be easier to just pick up the car full of petrol and bring it back full!
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience.
We look forward to serving you again soon.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amin
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team