On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Friendly service, new car, clean car, hassle free so far
The car was perfect and also the service. I suggest to update the telephone number on google and on europcar app because it contains 0 after the prefix so calling that number result in a non existent number
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal. Our call center is listening to +302111903000.
We look forward to serving you again soon.
Customer Service Team
Die Abholung durch den Shuttlebus funktionierte reibungslos. Die Übergabe des Autos war auch problemlos. Der Mitarbeiter machte auch noch Fotos vom Zustand des Autos. Tank war auch, wie gewünscht, voll.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns mitzuteilen, was Sie von unseren Dienstleistungen halten. Das Feedback, das wir von unseren Kunden erhalten, ist für uns unglaublich wertvoll. Unser oberstes Ziel ist es, qualitativ hochwertige Reisedienstleistungen anzubieten.
Wir freuen uns darauf, Sie bald wieder zu bedienen.
Kundenservice-Team
Great service. The only thing I'd suggest it to add Europcar signs at the airport!
Dear Marine
We apologize for any inconvenience caused and would like to thank you very much for taking the time to provide us with feedback, as without customers feedback we are unable to make improvements on the services we provide.
It is true that since we took over the Europcar operation in Greece (01/10/2022), we have done our best to provide our clients with exceptional travel experiences every time they use our service, but unfortunately, the airport regulations prohibit us from displaying any signage in the airport or arrival hall. Despite the fact that all instructions were included in the voucher you received.
We will be happy to serve you on one of your next trips.
Europcar Customer Service in Greece
It's a brilliant experience. I got a nice car and all service and support was nice. It is worthing to mention that all the people work for Europecar santorini are kind and friendly. I'd like to recommend your company to my friends who are planning to have a nice journey in santorini.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Top service all the way trough, the local team was very helpful had waiting for pickup at 1:30 am at the airport
Thanks Ariel
Dear Ariel,
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Overall good. Can do better with online experience, namely creation of profile that won't work with guest reservation. Conflict with existing email.
Dear Maxime
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible and we will try harder.
We look forward to serving you again soon.
Customer Service Team
Staff at pick up and return very helpful and efficient. Car condition very good. Overall experience very good.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
The people in thessaloniki at the rental place were extremely friendly and very helpful. The car, Toyota Corolla, I cannot recommend
All the best wishes, Michaela Kutrzeba
Dear Michaela,
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible. We are although so sorry that Toyota Corolla wasn't qualified your expectation. It will be useful if you could tell us more about it. Please fell free to send us an email to ifo@europcargreece.com or call us to +302111903000
We look forward to serving you again soon.
Customer Service Team
The rental services was close to the airport. We had some problems with the keys but they replaced the car with a new one. Perfect!
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
The car rental was expensive. I got an old car that was dirty on the outside. The car runs bad. Europcar has no office at airport which was claimed. The entire car has a logo with an other company brand name. Does not feel like Europcar to me
Dear Chris
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Très bonne expérience avec Europe car à mykonos
Personnels très professionnels
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Antonis was at the airport to pick us up, he was very nice. The is small with no real power but it is ok as tu is quite new.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Friendly staff, affordable new clean cars, perfect
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Problem free registration, clear understanding of options, the team responsible for the actual presentation of the car, presented a clean vehicle, and provided answers to my questions.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Pick up was fast and painless. Agents were friendly and helpful.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
We were disappointed by the local Europcar rental company in Corfu. The model that was originally chosen on the website was not chosen but... you know it's a nice model that baits you or they give you a similar category... it's the second category that was chosen with a low roadster when we were expecting an SUV ordered! Especially as it is not the same category and in addition the model given had a problem of deflation of a tyre! Fortunately, Renato, a well-intentioned employee, offered to come back 4 days later (60kms away) to give us a Jeep renegate, not very comfortable but higher. During our exchange, the boss was very busy without ever greeting us or apologizing for this incident! That means that he had nothing to do with our 15 days rental anyway!... we won't go back there anymore!
Dear Klauer
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
Remain at your disposal.
The Customer Support Team
Excellent service! And the car is at top shape! We had a great trip thanks to you.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
The service is decent. There were no problems and everything is fine.
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
Pick up at the airport was late. After that paper work had to completed in a different location away from the airport. Would have been much easier to take the bus from the city center to their Office, as we were already in Heraklion city.
Otherwise everything was fine
We appreciate you taking the time to let us know what you think of our services. Listening to our customers is incredibly helpful to us. As a service provider, our goal is to make the traveler's experience as pleasant as possible.
We look forward to serving you again soon.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team