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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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First car was not worth the money. Really bad Nissan Micra. There was an option in the website with Nissan Micra or similar for around 300 euros (7days). I chose a more expensive Renault Clio for around 350. I Still got the $#*!ty Micra. NOT OK. Changed to a hybrid Corolla automatic. And payed an additional 150 euros because i was Tired of talking about solutions. Otherwise Good, nice personel. Somewhat helpful.
Nice and friendly stuff. We got a clean car. Thanks
Thank you for taking the time to let us know about your experience with Europcar in Greece. Getting feedback from our customers is incredibly meaningful to us. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Everything ok. People very friendly and the car was ready. We had un upgrade too. Thank you
Thank you for taking the time to let us know about your experience with Europcar in Greece. Getting feedback from our customers is incredibly meaningful to us. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Eruopcar is a great rental company. Cars are clean and the rental process was really easy. The staff was really friendly a d helpful. I highly recommend them.
Dear Aaron
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Good experience, excellent welcome, fast support and vehicle in accordance with the reservation
Thank you for taking the time to let us know about your experience with Europcar in Greece. Getting feedback from our customers is incredibly meaningful to us. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Excellent. They also upgraded the car to a hybrid one which was value for money. Highly recommended
Thank you for taking the time to let us know about your experience with Europcar in Greece. Getting feedback from our customers is incredibly meaningful to us. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Got to the desk quickly and found them friendly and efficient.
Friendly guy at the car collection point was very good only issue was Toyota corolla I hired had a poor sat nav so a map would have been very helpful.
Thank you for taking the time to let us know about your experience with Europcar in Greece. Getting feedback from our customers is incredibly meaningful to us. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Personnal is very friendly: we had a bad adress for the agency and so we phoned him and he sent to me a link google map very quickly
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Excellent. Friendly, unfussy, and fast. At last, a good Europcar experience.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Competence and nice people quick and pleasant service
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Μάζεψα το αυτοκίνητο σε χρόνο μηδέν. Εκπληρωμένος.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
It's was perfect, the car was very good and it was simple to got it. Even to return the car there was no problem. I recommend.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Very kindly welcomed
Professional and efficient
Nothing to change
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Yes it was good, a bit awkward to find the member of staff after leaving airport but we got there in the end.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Europcar were great, flew into Heraklion were they transferred us to their office and upgraded our car to a brand new one due to availability.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
Initially the rental was made through Booking.com on my husband name but my husband forgot his original driving license. Europcar did not accept the scanned version of his license and for this reason we had to change the person of driver to me. Unfortunately we had a big delay and they charged my wife for the car even though we had prepaid in Booking.com for the same car. Also we had been waiting in the office of Europcar for ever 3 hours with our children. It was a very unpleasant experience.
Dear Savva
Thank you for your feedback. As we have investigated your case we can ensure you that all procedures were followed with consistency and responsibility towards you. The policy of International Europcar is very clear: "upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation". The delay you are describe above wasn't from the side of our colleagues as you remember, but from the side of your booking agency.
We look forward to serving you again soon.
Customer Service Team
We waited at the airport for a ride for an hour. After collection, the service was good.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal. As a result, we provide additional training to our teams in customer service.
We look forward to serving you again soon.
Customer Service Team
A bit difficult to find the agency.
But once found, WE were very well welcomed. The car was very recent.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
I was obliged to add a second driver and pay 30€ more because the credit card is not at the same name as the first driver. Why?
Dear Durieux
Thank you for your feedback. The policy International Europcar is upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation. So in your case we have add a second driver, as the driver who made the reservation couldn't had a credit card fro the deposit under his name. This was wrote very clear u=in the T&C you have received during your booking.
Remain at your disposal.
The Customer Support Team
Very friendly and helpful staff at the counter and car park.
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.
We look forward to serving you again soon.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr Eleftheriadis,
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services, but it seems we have mess it. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
We look forward to serving you again soon.
Customer Service Team