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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Collected from departures and driven to the hire lot, friendly service throughout and provided with our hire car in short time. Highly recommended.
Dear Stephen
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
The desk service was very good
I don't like the car.
We appreciate you taking the time to share your Europcar experience in Greece. It is incredibly meaningful to us to receive feedback from our customers. Our goal is to provide high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Très bon accueil. La voiture est dans un bon état.
C'est très aimable à vous de partager votre expérience Europcar en Grèce avec nous. Il est extrêmement important pour nous de recevoir des commentaires de nos clients. Fournir des services de voyage de haute qualité est notre objectif.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe du service à la clientèle
The agent at pick-up charged me for insurance that I didn't want or ask for, even after I told her I didn't need insurance. I asked what the price of the rental was higher than what expedia quote me and she said because I picked up the car an hour early and was being charged an extra day. I reluctantly paid. I looked at the rental agreement online (they provided no paper copies) and realized they did not charge for an extra day but added 30 Euros for insurance. I called and asked them to credit my credit card for the amount and they blamed Expedia. I explained that they charged me 30 Euros more than what expedia quoted and that there was a 30 euro charge on the bill for insurance I didn't want, need, or ask for. They told me to email them. I've not heard back from them.
I received my car and when I asked about the child seats, you told me that they were not available, even if I booked them several months ago!
After 10 mn arguing I finally got the 2 child seat!
Very stressful
Then for pick up we did a tour of the car in the night with a light to see if there was some scratches but not so convenient to really and fully see the car
Thank you very much for your feedback. The customer service department strives for excellence, but in your case, it is clear that we have fallen short. Please accept our apologies for any inconvenience we may cause. In response to your feedback, we are providing our team with additional customer service training.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
Good service and welcome, we enjoying our trip thank you
Dear Adams
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Brandnew car for a good price. Friendly staff and easy administration (no paperwork, everyting digital). However it was not so easy to find the shuttle, there was no designated Busstation fur the shuttle in Heraklion GR.
Dear Leo
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
I would like to know in advance about the full coverage of the car insurance and not at the place of car pickup!
Dear Maizel, Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you again and hope to earn back your trust.
Regards.
The Customer Service Team
Everything ok so far. Thanks. The employees were nice and the car brand new.
Dear Marco
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Easy pick up and with a nice staff to welcome us at the airport
We appreciate you taking the time to share your Europcar experience in Greece. It is incredibly meaningful to us to receive feedback from our customers. Our goal is to provide high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
People just perfect. Easy procedures. The car was awful, not capable to reach speed over 100km/h and the tires were slippery.
We appreciate you taking the time to share your Europcar experience in Greece. It is incredibly meaningful to us to receive feedback from our customers. Our goal is to provide high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
The shuttle bus was waiting as explained in the voucher and took us smoothly to the car rental office. The rental contract was also prepared in a smooth and safe way with digital signing and all documents sent to my e-mail. The car was photographed and also the existing small damages on it were documented, and sent to me. Signed as well. The car was clean and proper and as we wished.
Dear Tina
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Both the shuttle driver and Natalia were extremely friendly, helpful and professional. I will choose Europcar again just based on the service. The car was in great shape and clean.
Dear Antony
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
The staff were really friendly and handled a situation that would have been a negative experience positively. Well done.
We appreciate you taking the time to share your Europcar experience in Greece. It is incredibly meaningful to us to receive feedback from our customers. Our goal is to provide high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Great staff experience and great condition car.
Everything well organised.
We appreciate you taking the time to share your Europcar experience in Greece. It is incredibly meaningful to us to receive feedback from our customers. Our goal is to provide high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
After a few months we could find a car which suited me the best.
Dear Bouzouki
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
In total okay. I reserved a car disbribed as big enough for 2 big baggages. In the car we get 1 baggage fit in the back and the other we had to put on the back seat. I find this very confusing and for us the car does not fit the discription.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal but although it seem that something is missing here. You reservation was for a Mini Category and FIAT PANDA is in Mini Category. We can understand clearly the case of the Baggages, and of the description of the voucher we will share your comment with Keddy.
We look forward to serving you again and hope we will win your trust again.
Customer Service Team
In Athens: catastrophic! On probably more than 100 car rental in my life: the worst.
45 minutes for check-in of internet pre-booked car. Impossible for the staff to treat one customer in less than 10 minutes. But it's not finished: arrived at the parking, another fifteen minutes to verify the papers and the car. On returning, the trainee at the parking directly told us that he was not able to do the job and was alone. Waiting for an undefinite delay was the solution. I had to refuse this, in order to catch our flight to Heraklion.
The car itself was micro, I would not qualify it mini!
In Heraklion: ok
The Renault Clio was very good.
Dear Daniel
Thank you very much for your feedback. The customer service department strives for excellence, but in your case, it is clear that we have fallen short. Please accept our apologies for any inconvenience we may cause. In response to your feedback, we are providing our team with additional customer service training.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
Unfriendly Manager on Mykonos Base‼
The rental Car was/is demaged overall‼
The roof of the Car is also demaged and was not documented before‼
It was not possible to change this Car, why
I am a Contractnumber Owner from Europe Car, and this is not akzeptabel‼
T. S.
Dear Mr Thomas
Thank you for your feedback. We have investigated your case and we can ensure you that all procedures were followed with consistency and responsibility towards you. You have booked an MDR category and unfortunately in that time we didn't had an available fleet for an upgrade. Consider the the damages you are mention here in the roof of the car, during car pick-up and drop-off, we take photographs to prevent misunderstandings, so we were share your comments to our fleet manager to recheck it.
We are so sorry and we will be happy to serve you next time and hope to earn back your trust.
The Customer Support Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team