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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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The staff were friendly and efficient. Nice new car. Good location.
We wanted a Jeep Renegade and got extra insurance from booking.com. When we got there, they didn't have the Renegade anymore, instead we got a Kia. To get the insurance coverage that we wanted and had already paid for on booking.com, we had to pay another €100. We'll never rent here again
La experiencia fue genial. El responsable de la entrega del vehículo en la oficina cercana a la Acrópolis fue muy amable y nos facilitó enormemente la gestión, explicando con detalle cada uno de los aspectos referentes al alquiler. Quedamos muy contentos.
Hello Adolfo
It is very kind of you to share your experience with Europcar about your rental in Greece. Having you as a customer means the world to our entire team!
We look forward to serving you again soon.
Regards
Customer Service Team
The team were very friendly and helpful and the check out process was smooth.
Hello DM M
It is very kind of you to share your experience with Europcar about your rental in Greece. Having you as a customer means the world to our entire team!
We look forward to serving you again soon.
Regards
Customer Service Team
We had to wait a long time for our car to be prepared and the car was too small to fit our luggage comfortably. The staff were helpful though.
Dear JB
We appreciate you bringing this to our attention.
Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.we are providing our team with additional customer service training to prevent similar situations from happening in the future.
Remain at your disposal.
The Customer Support Team
We had our flight back home canceled and we asked for an extension of the rental period. The Athens Europcar call center helps us very quickly and effectively.
Hello Giacomo
Thank you very much for sharing your experience with Europcar about your rental in Greece. Thanks for the wonderful review - it means the world to our entire team that you were satisfied with your experience!
We look forward to serving you again soon.
Regards
Customer Service Team
Personale molto gentile e disponibile in attesa al terminal e in ufficio. Macchina comoda e spaziosa della classe richiesta. Ottima esperienza.
Il tempo che hai dedicato a condividere la tua esperienza con Europcar Grecia è molto apprezzato. La nostra azienda si impegna a fornire esperienze di viaggio eccezionali a ciascuno dei nostri clienti ogni volta che utilizzano i nostri servizi.
Non vediamo l'ora di servirti di nuovo presto.
Il team del servizio clienti
We arrived at Heraklion airport and there was no sign or previous information on how to find or get to the the Europcar offices. Fortunately, by coincidence, we found somebody holding up a sign and he drove us the the office. This could have been explained better in advance. Secondly, we reserved a Fiat Panda or Mini, but got a Mitsubishi, which in my opinion, is even a lower category and smaller then the promoted model. It seems this is generally a modus operandi of rental car companies to tease you with a nice car and then give you a cheap alternative. Very disappointing.
Dear Alexander,
The time you took to share your experience with Europcar Greece is much appreciated. Our company strives to provide exceptional travel experiences to each of our clients every time they use our services. While the signs are necessary, airport regulations prevent us from placing any signage in the airport or in the arrival hall. In spite of the fact that the voucher sent to you contained all instructions. The model of Mitsubishi is a bigger category of the one you had booked.
Hopefully we will have the chance to win your trust again on one of your next trips.
Europcar Customer Service in Greece
The car was new and the employees were very friendly
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Excellent car, excellent service. Unfortunately had to knock off one star for not having any screen wash. Bone dry!
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
Very polite desk service. Detailed demonstration of the car. The car was clean like new and the fuel tank was full.
Hello Dimitrios
Thank you very much for sharing your experience with Europcar about your rental in Greece. Thanks for the wonderful review - it means the world to our entire team that you were satisfied with your experience!
We look forward to serving you again soon.
Cheers,
Customer Service Team
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
I rate the staff of the Europcar rental company at Athens airport very well.
I rate +10 stars
Hello Milan
Thank you very much for sharing your experience with Europcar about your rental in Greece. Thanks for the wonderful review - it means the world to our entire team that you were satisfied with your experience!
We look forward to serving you again soon.
Regards
Customer Service Team
Every single individual I dealt with was super friendly and customer centric! Great team! Great company!
Hello Chafic
Thank you very much for sharing your experience with Europcar about your rental in Greece. Thanks for the wonderful review - it means the world to our entire team that you were satisfied with your experience!
We look forward to serving you again soon.
Regards
Customer Service Team
No kiosk at the airport. Had to be taken farther out with a van.
I ordered for a 1.6 mini SUV and what I got was a 1.0 smaller SUV. They told me it is on the same vehicle category. When I told them I had ordered a 1.6, they told me we don' t even have 1.6! Last time with Europcar for sure!
Dear So,
Thank you for your feedback and your comments. You do have right our station is not in the airport although we are having a shuttle service transfer from/to the airport every 5 minutes. Our station is almost 1klm from the airport. We are so sorry for the misunderstanding about the category of SUV. Is true that in our fleet we don't have an SUV of 1.6 and we didn't have availability of another model to give you the specific time.
Hopefully we will have the chance to win your trust again on one of your next trips.
Customer Service Team
'+' new car, very kind personnel, great COVID hygiene procedure with car cleaning.
'-' not connected with rest of the world, europecar, company discount not applicable here though negotiated worldwide, manual filling of data at pick up when all data are
Already in my Europcar profile.
Tank not full at pick up
Thank you for bringing this to our attention.We apologize for any inconvenience caused.
Your comments are valued because it is critical to us to achieve excellence.
Please be informed that our company fully complies with GDPR rules. Upon pick up you must provide a copy of your driver's license, identification card, and credit card, in the name of the main driver.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
Excellent! Good service and great personal working on the office.
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services.
We look forward to serving you again soon.
Customer Service Team
Things went well. Customer service nice but it was hard to find shuttle at the airport and I got a car with out windshield washer fluid.
Your willingness to share Europcar's experience in Greece is sincerely appreciated. The feedback we receive from our customers is extremely helpful to us. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you. We are so sorry about windshield washer fluid as a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
Thank you
Customer Service Team
Europcar does not have an office at Rhodes airport, I had to investigate in place how to get a car.
Your willingness to share Europcar's experience in Greece is sincerely appreciated. The feedback we receive from our customers is extremely helpful to us. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
Bon accueil, explications claires sur les règles de conduite en Grèce, voiture propre et avec peu de kilomètre.
Nous apprécions que vous preniez le temps de nous dire ce que vous pensez de nos services. Nous apprécions énormément les commentaires que nous recevons de nos clients. Nous nous engageons à fournir des services de voyage de haute qualité.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe du service à la clientèle
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team