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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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At pickup in Chania airport, very friendly and helpful staff to go through documentation needed and car conditions. The only remarks I would make are that the company could have sent me an email warning that a) the prepaid debit card used to book the car would not be accepted for the deposit, and b) we would have been picked up by your shuttle at the airport arrivals. We arrived early and decided to walk to the location, so it was good it was correctly pinned on Google Maps despite being in the process of relocating to a permanent building. At drop-off in Heraklion airport, very smooth procedure to return the car and shuttle ride to departures.
Amazing staff very helpful and very happy to guide us through the island of rhodes on the map. They were right on time as we planned ( we were flying out of office hours so someone should come at their office at 5.30 am) we ve been there earlier and he was there too. Amazing experience
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
It was a great experience and i like its very much
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
It was a very pleasant experience, friendly stuff, awesome car, parking on airport all paperwork on email, I am super satisfied.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Molto soddisfatto del servizio. Consegnata l'auto senza la consueta insistenza nel venderti garanzie aggiuntive e riconsegna senza problemi di sorta; il personale, come promesso, era disponibile già dalle 7:30 del mattino.
Rinoleggerò con Europcar perché il servizio ricevuto anche in Grecia ha confermato l'aspettativa.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Takeover of the car was perfect. The car is in a very good condition.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Very smooth and kind ……………………………………………………………………………
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
I booked via Check24 a car with full tank. I received 3/8 full. That is a cheap trick to get back more gasoline or charging the filling. Not acceptable.
Car was a fiat panda - 850€ for 2 weeks is very much in relation to the car's price and quality.
Dear Pascal
Thank you so much for your rate and your feedback. Our Team goes above and beyond to ensure our customers receive the best possible service but from your comments it seems something has been missing us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip in Greece.
Regards.
The Customer Service Team
Remain at your disposal.
The Customer Support Team
Bon service. Mais dommage que l 'on ne puisse pas laisser la clé et la voiture en dehors des heures d'ouverture.
Pour rendre la voiture à 6:30 puisque nous prenions le bateau à 7:00 du matin, il fallait payer 37 euros supplémentaires.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal. Unfortunately the service of Key & Go is not working yet in Greece so we need to follow the international policy of charges an Out of Hours Pick Up / Drop off services when our stations are not in the airports.
We look forward to serving you again soon.
Customer Service Team
Till now everything wen well, very good car and good service! The description of the shuttle process could be more clear
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Super efficient service as such at pick up in Athens Acropolis office ( special mention for mrs Anastasia!) as at return point in there airport ( tall guy with bushy beard. Can't recall his name)
10 on 10!
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Sehr kompetent, flexibel und freundlich,... Haben spontan ein größeres Auto bekommen, da wir ein zu kleines gebucht haben und zu wenig Platz war. Haben vor Ort den Differenzbetrag aufgezahlt und bekamen ein passendes Mietauto
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
The picking up and returning of the car was extremely easy. The attendance team was very kind. The car worked fine. Everything was excellent
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Not quite easy to find europcar outside the airport, but staff has been very friendly and helpful. Car is fine.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Excellent service from the employees. They were very detailed, explaining everything and they were very polite.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
The flight was delayed, I arrived 3 hours after originall plan, they say there is no car and we had to rent more expensive car. It is not mentioned in any document
We'll definitely not use this office again
Dear Nati,
Thanks for sharing your experience with Europcar Greece. We understand that you are dissatisfied with our service. However, every booking is made for a specific time and date. You can find it in the T&C that you had received while your booking.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
I called the agency a lot at the airport. After asking, I saw that a company representative was waiting outside the plane with a board on which our names were written. They took us to the agency with a vehicle. This was negative for me. No problem with employees! Everyone there was very friendly and helpful. I just wanted to leave the car in the city center instead of the airport at the turnoff, they said it would not be possible! I will return by ferry, now I have to return to the port from the airport by my own means after they leave the car to the agency and then take me to the airport! So I won't rent a car in these conditions again!
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal. We are clearly understanding your disappointed of dropping the car in the city but unfortunately this is not in our service and the shuttle transfer is only to the airport.
We look forward to serving you again soon.
Customer Service Team
Very helpful personnel. It would be perfect if there would be a presence in the airport of Heraklion.
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team