• Etsy

Etsy

Overview

Etsy has a rating of 2.6 stars from 2,462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 35th among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    353
  • Value
    328
  • Shipping
    290
  • Returns
    244
  • Quality
    296

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
16
Neutral
5
Negative
91
205
See all photos

What reviewers want you to know

Positive highlights

  • The company is great to work with and the customer service was excellent.

Critical highlights

  • ETSY HAS NO phone number or anyway to contact them.
  • Within weeks of buying the items BOTH CREDIT CARDS HAD FRAUDULENT ACTIVITY ON THEM!
How would you rate Etsy?
Top Positive Review

“I like Etsy”

Dan A.
1/25/24

I like Etsy, I buy a lot through it and I recommend it. What I don't like is Etsy not enforcing its own regulations. One such rule says that sellers are not allowed to sell items that mock or demean any group or religion. Several Etsy sellers sell "art" that mocks Christianity. If they sold posters, prints and other items that mocked Islam, for example, you can bet those sellers would get an earful from Etsy.

Top Critical Review

“Etsy is full of fraud and scammers - beware!”

Stuart H.
3/22/24

Etsy is full of fraud and scammers. Their contradictory policies enabled a particular scam but they don't care to fix the problem. They won't refund my money, even though I follower their explicit policy, and they refuse to even make any changes to stop the same scam from continuing. Not to mention the site now flooded with cheap cr*p from overseas. Buyer beware. Avoid.

Reviews (2,462)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (49) credit card (69) customer service (261) shop owner (42) post office (19)
Thumbnail of user lloydfenixjnkkf
14 reviews
1 helpful vote
March 24th, 2024

Bought a mother of the bride dress which unfortunately was too small. No fuss to send it back and ordered the same dress in a larger size. Very impressed that the on line chat is manned out of normal hours.

Thumbnail of user riziano88
1 review
0 helpful votes
December 23rd, 2023

The cashout speed is awesome! I love the variety of ways I can utilize the app's system! I recommend this app to everyone i come across. Most of the time, they're reluctant to try it out... until i show them my earnings!

Products used:
Games

Service
Value
Shipping
Quality
Thumbnail of user ivym84
4 reviews
5 helpful votes
May 23rd, 2022
Verified purchase

I ordered a digital document from one of the vendors and received it instantly. They accept PayPal payment which was very convenient for me. The budget template has been really helpful for me. As a student, I have been struggling managing my finances and identifying areas of waste, but am slowly getting that under control. Etsy allows vendors to list their products and also determine their prices. This includes digital items such as excel templates, word document templates, etc.

Products used:
Digital excel budget template

Service
Value
Returns
Quality
Thumbnail of user sailortushkankz
1 review
0 helpful votes
October 28th, 2023

I really enjoy shopping on Etsy. I shop mostly for digital crochet patterns, and both the search and the purchase experience are great. Very important for me is being able to pay with credit card without paypal, which I don't have.

Products used:
Crochet patterns for bags

Service
Value
Quality
Thumbnail of user rodrigod5
83 reviews
174 helpful votes
June 17th, 2022
Verified purchase

I bought several smaller items from Etsy from various sellers. I didn't have any issues. All of my items I ordered are as described and arrived more or less around the expected delivery date. However, I always check if a seller has a good track record and decent reviews. My favorite purchase from Etsy is a plant, Alocasia Reginula Black Velvet, that bloomed right after a month. To sum it up: I'm happy with Etsy.

Products used:
Alocasia Reginula Black Velvet, neon lights, wooden toy for kids, pullover, socks

Service
Value
Shipping
Quality
Thumbnail of user tracih183
1 review
0 helpful votes
March 8th, 2023

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Thumbnail of user lm389
1 review
0 helpful votes
March 11th, 2022

The TV arrived safely and in perfect condition. Thank you for the fast shipping. The TV and DVD works perfect condition. I only needed it to adjusted the color a little bit, everything else is very good.And not even a scratch. This TV look brand-new. Thank you very much! Highly recommend you (seller)

Thumbnail of user ginac488
1 review
0 helpful votes
February 20th, 2022

I purchased a wooden heart wall decor. It is even nicer than I anticipated. I will be sure to shop on Etsy again. You might want to check out www.curtisandfoster.com. I am very happy and completely satisfied. You can't go wrong! I will definitely shop from then again.

G. Capitelli

Tip for consumers:
Shipping is good. Excellent quality, I would recommend Etsy to anyone and www.CurtisandFoster.com.

Products used:
Wall decor, wooden heart

Service
Value
Shipping
Quality
Thumbnail of user samr199
77 reviews
47 helpful votes
January 27th, 2022

If you know someone like me where they're really into crystals then I recommend you go and get them a Valentines Crystal box. I received this last year as a gift from a friend and I absolutely loved it, it was such a cute and fun surprise. Not to mention, the packaging was just absolutely adorable. It's definitely a good way to gift a friend something they love while being in theme with the occasion. I wish I took a picture of it when I got it but this example from Etsy is basically the same as the one I received.

Value
Quality
Thumbnail of user hoodede
72 reviews
27 helpful votes
December 9th, 2021

Etsy has a lot of cool stuff from small business that you cannot normally find, so i really recommend shopping from there for things like art work, room decor, DIY objection (earrings, necklace etc). Shipping is relatively fast depending on how soon the seller ships out the product, but its a super safe platform to purchase from!

Thumbnail of user angelaw1808
4 reviews
1 helpful vote
October 15th, 2022

Smooth and easy process to buy. Thank you and will be looking for more deals on your site in the future. Staff is so friendly, they make you feel like home. I've purchased several timepieces from them and I highly recommend them.

Thumbnail of user stephanschultza
1 review
0 helpful votes
August 23rd, 2023

Great place place to buy custom made product. I have ordered multiple times and every time I was very satisfied with the goods I received. I can recommend them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandras3217
1 review
0 helpful votes
November 28th, 2022

Just received my Roggmard kitchen backsplash panel. It arrived right on time and in great shape.
It was easy to attach to the wall and now it looks lovely.

Thumbnail of user biankas3
81 reviews
62 helpful votes
January 2nd, 2021

You can find just about anything you could possibly want on Etsy. I had heard of them before but just never bothered to check them out until about a month ago and now I'm completely addicted!
The jewelry especially is just exquisite and the prices are very on par for what you're getting.
They can be a little expensive on other items but you really do get what you pay for. My only complaint is the crazy high cost of shipping through them.
Otherwise I definitely suggest checking them out, I'm certain you'll like Etsy too!

Tip for consumers:
Just pay attention to the shopping costs

Value
Shipping
Quality
Thumbnail of user najabali560
1 review
2 helpful votes
June 22nd, 2023

Best Product Ever
Remember that reviews can be subjective, and it's always a good idea to read multiple reviews and consider the overall consensus before making a purchasing decision. Additionally, it's important to be cautious of any potential fake or biased reviews, as they can exist on any review platform.

Thumbnail of user fresx
1 review
0 helpful votes
August 25th, 2022

Etsy was very helpful when I had to open a case concerning an item that i purchased from a seller on the site, the Etsy team took care of this situation in a timely matter and they do show true concern.
Thank You,
Fres

Thumbnail of user macauc
1 review
6 helpful votes
June 27th, 2022

And their leather bags are very very good
Some dresses seem pretty too
They blocked china
Still a very nice shop

Thumbnail of user jenniferd1774
1 review
0 helpful votes
July 13th, 2021

I've purchased from Etsy Canada many times and feel they are very concerned about the quality of there products and customer service.

I had one item which didn't fit and when I contacted them, I had a refund within 2 days.

This is a very reputable company with fantastic service.

I would highly recommend them.
Thanks
Jennifer

Products used:
Summer dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user audreys447
1 review
0 helpful votes
March 5th, 2022

A family member sent me a lovely wooden plaque for my front door. It is round with a beautiful bow and our last name on it. The gift was made by a friend of hers whose business is "That's What She Made". Check her out - I love it.

Audrey Sanderson
Cincinnati, Ohio

Tip for consumers:
I received the item she made as a “gift” from my relative.

Products used:
Gift item

Service
Value
Shipping
Quality
Thumbnail of user craigd269
5 reviews
1 helpful vote
August 31st, 2022

Their custom vehicle emblems fit perfectly and enhance my f150. Their customer service is top rated, so regard the negative comments that say otherwise. Ryan the owner took care of my order personally from start to finish!

Tip for consumers:
Great,inexpensive way to customize vehicle

Products used:
Custom vehicle emblems(Ford)

Service
Value
Shipping
Returns
Quality
Thumbnail of user ervnsa
1 review
0 helpful votes
January 18th, 2022

Ļoti skaisti darbi paldies. Noteiki iepirkšos vel šajā veikalā Ceru uz drīzu sadarbošanos tiešām skaisti.

Thumbnail of user jillk658
1 review
1 helpful vote
September 8th, 2023

I purchased a onesie from GooberPrints. I was very impressed with the owner, Troy. He was personal and professional. He very promptly answered my questions and the item was delivered in a timely manner. It was exactly what I ordered and came perfectly and safely packaged. The onesie is a shower gift and I am anxious to be the giver of such a high quality and very personal item. I will most definitely do business with GooberPrints again. Thank you...Jill Kapala

Thumbnail of user ianh447
2 reviews
0 helpful votes
April 12th, 2022

I've made multiple purchases from Etsy and every single transaction has been great experience! The selection they offer is so varied I could spend hours looking through all the wonderful items. Every purchase felt secure and all items were received in a timely manner. What a great place to showcase small business goods!

Service
Value
Shipping
Quality
Thumbnail of user sarahl270
2 reviews
5 helpful votes
January 30th, 2018

I love Etsy very much, it's like a galaxy where I can find amazing, original and beautiful items. You just have to find the right seller (like Amazon, Aliexpress etc.) and I've never been disappointed. I have ordered several times and my parcels have always arrived. In the parcel some sellers don't hesitate to make a cute packaging and give some free gifts. This is really important to buy from sellers who are created they items handmades with a lot of patience & love.

Thumbnail of user michellew2252
9 reviews
4 helpful votes
December 26th, 2022

Unique,healthy aquatic plants and customer service! Etsy shops can be hit or miss but Mei has beautiful plants and is really helpful!

Tip for consumers:
Ask questions if you aren't sure about something!

Products used:
Several rare , hard to find aquatic plants

Service
Value
Shipping
Returns
Quality

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

How do I know I can trust these reviews about Etsy?

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