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EtsyReviews 1,566

1.6
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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
West Virginia
1 review
8 helpful votes
Follow mil r.
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Are employees/staff have the right to open a store at ETSY. Had heard some rumors that some employees have their stores, stealing ideas and design and eliminate others vendors that compete with them. Of course they have the power to shut down ur store or give u hard time so you will quit.

Date of experience: August 22, 2016
New York
1 review
6 helpful votes
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Are you kidding me?
August 17, 2016

Pay no attention to what the listing says. They will take your money and when they get around to it, will send what you paid for. They have use of your money and you have no product. NEVER AGAIN! Then when you request to cancel the order they are insulted and rude. Really... they get to be rude? It is the worst experience I've ever had. It was only $150 but they had my money and I didn't have anything. Buy somewhere else.

Date of experience: August 17, 2016
GB
1 review
7 helpful votes
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My husband bought me a ring and earrings from a handmade jewellery company in Israel, the site photos and description are nothing like the items we received and to return them will cost £30. The quality is poor and very cheap, will definitely not use this site again

Date of experience: August 5, 2016
Illinois
1 review
7 helpful votes
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Buyer beware! Etsy and its Application are a total ripoff!
I purchased items with this app. They were sent to the wrong address. Per Etsy your items are automatically sent to the address that you have used the most. Not your most current address. My order was almost $100, currently doing a claim against Etsy with my bank as Etsy said this is policy and they have done nothing to recover my order or refund my money. Poorly written application. Or was it they did make a $100 off me by hiding behind the small print. Shop elsewhere there are companies out there with smarter apps.

Date of experience: July 31, 2016
Texas
1 review
9 helpful votes
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I accidentally found this website while browsing the Internet. I wish I would have found this review page before ordering from it. The site is quick to collect payment, but impossible to guarantee product. I ordered two pieces from the site. The vendor had one excuse after the next. First excuse. She copied my address incorrectly. Second excuse family emergency. I am awaiting the third excuse, so stay tuned. I am not sure if the vendor understand shipping a package takes little time and effort. I am trying to maintain a positive correspondence with the vendor, because she now has my money. I will be filing a formal complaint with the BBB once I receive the merchandise. I will never order from the site again nor would I recommend anyone else to. I truly believe it's a scam. I just hate I fail for the scam.

Date of experience: July 30, 2016
New York
1 review
5 helpful votes
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I was uncertain about purchasing body jewelry on etsy until I shopped BeltaneMoon. I am more than amazed at the quality, communication and prices at Beltane Moon. The shop owner goes by "Steel" and is extremely knowledgeable and friendly and pretty funny, too!

Date of experience: July 28, 2016
Maine
1 review
11 helpful votes
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Awful
July 28, 2016

Terrible! If I could give one star I would. Double charging customers! It's been like this for so long and they know it's happening yet they keep doing it

Date of experience: July 28, 2016
Washington
48 reviews
110 helpful votes
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Rip off site
July 23, 2016

Don't buy anything on this site, you will not get a refund if there is a problem. Etsy does not care. Stay away from Psychics there, they are all fake and will rip you off. Etsy should ban Psychic readers but they are greedy and won't, won't give you your money back when you file a complaint.

Date of experience: July 23, 2016
Idaho
1 review
17 helpful votes
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Many personalized jewelry items are listed as HANDMADE. In reality those items are programmed by computer & are cut with machine or laser cutters. The only part done by hand is attaching the machine made trinket to a machine made chain. That is hardly considered handmade. What Etsy is doing is called false advertising & deceiving buyers.

A personalized necklace, weather it is a monogram, name necklace or any pendant with a name is handcrafted, cut with a jewelers saw frame using delicate jewelers saw blades.

If it is programmed by computer & cut by machine or a laser cutter it is not handmade.

Date of experience: July 20, 2016
Illinois
1 review
3 helpful votes
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I regret making the purchase. The fabric of the flower girls dresses I purchased as poor quality. Nothing as in the catalogue.

Date of experience: July 18, 2016
GB
1 review
10 helpful votes
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I placed an order with Etsy fourteen days ago and have yet to receive the order. Payment was taken from my card after seven days but they have now also taken a second payment for exactly the same amount and I have had to cancel my credit card. Not a happy customer and now discover I am not alone believing this. I want my goods and my money back in respect of what was taken fraudulently. Shan't see me again.

TJ

Date of experience: July 18, 2016
GB
1 review
5 helpful votes
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I was promised delivery within a week and paid for express delivery but I did not get the item for some weeks and then had difficulty with customs as I am in the UK. I had made it clear that the dress was to be used as a costume for a play. I found the shops attitude totally unhelpful because the dress did not arrive on time for the play so was no use to me. They refused to give me a refund. Some time has passed but they knew the circumstances and this is a bullish attitude. They still sell this dress and and it would not be a hardship to them to accept a return. As it is I have lost an awful lot of money on wasted postage and customs fees and I would still have to pay postage back. I would not recommend buying from these people at all.

Date of experience: July 16, 2016
New York
1 review
8 helpful votes
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Ordered an item listed for 2-3 days delivery. It is now 9 days and no sign of it. Etsy has no clue! The seller says it'll be another two weeks and Etsy claims they have no say in it all. This was a mistake.

Date of experience: July 12, 2016
Connecticut
1 review
15 helpful votes
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I started selling on Etsy quite some time ago. I never sold a lot, but it was enough to make it worth it. Etsy has become so over saturated with mass-produced items that it is equivalent to Ebay.com. It is so sad to see, and I had to dissolve my business with them. Etsy used to be a community of honest, hard working, hand crafting, sellers. Now I cannot tell you the amount of dishonest sellers I have encountered in the past couple of years. It is truly disheartening to see. I bough a custom order for my wedding, and the product was not as described. I couldn't use the product at all. I was not offered the option to either replace or return the product. Can you imagine the unnecessary stress this added to my wedding? I even opened an etsy case and it was dismissed without being addressed. Etsy has come to a point where they do not care about the quality of the products they are allowing to be sold. I am utterly disgusted.

Date of experience: July 7, 2016
California
1 review
7 helpful votes
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I just divorced and lost all the furniture so had to start over. I found a lot of unique things on Etsy I really liked so I placed orders for 4 big ticket items. I didn't find out until after the fact that two of them turned out to be in Europe with associated shipping costs higher than the item prices. Another was "lost" in transit and the sellers fell off the radar so now have a pending dispute filed with my bank, PayPal, and Etsy. The last item has been "processing" for a one and a half months. In short, I really don't think you can buy anything from Etsy. Try Houzz, they actually sell and deliver stuff. For now, I am out $2,000!

Date of experience: July 7, 2016
Pennsylvania
3 reviews
9 helpful votes
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I ordered many things on one site, yet had to do 12 different orders. So I had to pay s&h 9 times for that one order. The others had free shipping
That made my life quite confusing. 15 emails saying what i had purchased, 15 confirmation emails from PayPal. Then 16 more emails from the purchases I made being sent, and 15 more confirming my items were on their way then 15 more saying they had arrived. What a nightmare. Never ever again. That was some bullcrap. Also very difficult & time consuming. Then just try & reach them, what a joke.
Its a shame bc they sell beautiful pieces, but not worth so much hassle. I feel sorry for the vendors on this site.

Date of experience: July 6, 2016
District of Columbia
1 review
11 helpful votes
Follow N K.
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Hi,
I Open a shop on Etsy and sold 81 items in one Month and suddenly they shut down my shop without any further Notice or email. The Etsy Marketplace Integrity is sucks, I have more then 1800 listings live and paid them $ 360 as a listing fee. No response from Etsy.

I Think The Owner or Founder of Etsy feeding Their Children's from My money.

"Shame on you Etsy "

Date of experience: July 4, 2016
Arkansas
1 review
12 helpful votes
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My account has been HACKED! I have tried several times to reach out to Etsy.com to close down this account because I have had my Identity compromised! I have made several attempts to get someone at this company to call me so I can talk to a person! I have had no luck in these endeavors. They do not have anyway for consumers to contact a REAL person and not again give their PERSONAL information over the WEB! DO NOT USE THIS COMPANY!

Date of experience: July 1, 2016
New York
1 review
6 helpful votes
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Horrible
June 30, 2016

I ordered a wooden you box for my niece's birthday gift. And the lady emailed and sais "due to shipping cost I am discounting your purchase". What a shame and waste of over a hundred dollars!

Date of experience: June 30, 2016
Hong Kong
5 reviews
7 helpful votes
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Not too bad
June 28, 2016

Etsy is doing quite well at the time, but sometime it was just too many listing.

Date of experience: June 28, 2016

About the Business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.


etsy.com
Founded in 2005
+210