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Indiana
1 review
8 helpful votes
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Delivery
November 24, 2015

I ordered an iPhone 6+ case going on almost 2 weeks now, nothing so far. I check their order status, item was at the post office yesterday, today still no delivery! I don't care about the post office however I will NEVER order anything from Etsey again Bc you can't get through to them! Etsey takes Your & in a flash but if there is an issue you get lots of drop down menus that do nothing! Stick with EBay where they give a damn about their customers!

Date of experience: November 24, 2015
Washington
1 review
15 helpful votes
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I got scammed by etsy!
November 14, 2014

I got scammed by etsy! They took the money, the seller no longer exists and I cannot get a hold of them in any way. Etsy can't do much about it either since they are just a hosting site for the seller. It is unfortunate that people like that are able to register on this site and scam people like this. I am a poor college student and need every penny I can get. This was the worst online shopping experience I have ever had.

Date of experience: November 14, 2014
California
14 reviews
46 helpful votes
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I don't really care much for the handcrafted jewelry-- but the woodworking is really good work. For anyone who is into carving and solid wood furniture they seem to have a nice selection. Rare these days for anyone to sell hand carved furniture with mass market Ikea everywhere destroying the market for wood carvers.

Date of experience: January 19, 2010
Oklahoma
4 reviews
12 helpful votes
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Deception
October 21, 2017

Stay away from ordering items of any kind, takes three weeks or more to get your items and the items don't look NOTHING like the pictures, the fabric is super cheap looking.and the sizes run very, very, small, sizes not near to being close to a true size. All of this is true especially if it us coming from China!

Date of experience: October 21, 2017
Illinois
4 reviews
18 helpful votes
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Good supplies actually
August 10, 2019

A long time ago, I used to buy many art supplies for my projects on a different page and it was hella expensive! One of my mom's friends recommended me etsy and I started with the travel books and that was it for me, the rest of my art supplies that I now buy from here are pretty good in large part and the quality is very durable.

Date of experience: August 8, 2019
California
2 reviews
6 helpful votes
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Money is gone
September 11, 2022

I never thought that Etsy will have the worst customer support and policy. I ordered items through Etsy. The seller was not responding properly and items were not shipped at all. I contacted Etsy to resolve this issue and refund my money. I tried all possible means, chat, and calls. No one was able to resolve this issue. Sometimes Etsy call support disconnects my call whenever I question them. I feel Amazon and other sellers are much better than this worst Etsy. I am sure I won't use Etsy hereafter and my 90$ money is gone now. No one from Etsy is ready to help me. It's a total waste of time. I wish Etsy should go out of business.

Date of experience: September 11, 2022
Florida
6 reviews
6 helpful votes
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I purchased approximately $6 in merchandise. With $6 in shipping. Should have been around $11 and some change. How dare they bill my PayPal account $29 for less than $5 in merchandise! I keep forgetting to check the reviews for these scumbag companies!

Date of experience: November 20, 2022
California
3 reviews
11 helpful votes
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Human heart pendant
December 7, 2015

Last Christmas my niece, who is med school, wanted an "anatomically correct" silver heart on a chain. I guess she knew these necklaces existed - I did not. I searched on line and discovered Etsy. I found her silver heart, ordered it pretty close to Christmas and received it in time to mail it to my niece. It was anatomically correct from my perspective: Q haha. She loved it and her classmates admire it. I recommend Etsy - they have many very creative gift options and respond quickly.

Date of experience: December 7, 2015
Nevada
6 reviews
19 helpful votes
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This website is hard to rate, as everything on it is handmade and very unique. That being said, I have ordered from them 3 times, trying to be fair. I have had 2 horrendous experiences and one uneventfully average time. The sellers for the most part are quick to ship, once I was VERY upset because an image of something I bought was radically different from what I received (color, size, weight etc) only to message the seller and NEVER getting any answer. I cannot trash the whole website I may have just had a couple bad experiences. I will still look around from time to time, might buy something else I like but for now, MEH

Date of experience: December 17, 2014
New Jersey
1 review
0 helpful votes
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Amazing and Unique
October 23, 2018

I absolutely am in with them. Every single order I have had. I have never had an issue. The gifts smell so good. And the items I purchased' were wrapped so Beautiful and neat. I appreciate that so much! On time Delivery! What more can a Queen ask for. I am Definitely a big fan. And will continue to shop here I love! Love! Love them!

Date of experience: October 22, 2018
GB
1 review
3 helpful votes
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Etsy is one of the worst places to sell handmade goods.
Their policy is for Etsy business not for buyers or sellers. They care only about their fees!
No support, no service just huge fees and strict policy even if it's not your fault!

Date of experience: January 28, 2023
Pennsylvania
5 reviews
20 helpful votes
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No Custoner Service
December 5, 2023

I recently had my identity stolen. During this time someone opened a shop using my name. The store was suspended. I attempted to open a new account and was rejected due to, the impersonators antics. I have sent more than a dozen emails to customer service trying to explain my dilemma. They have refused to answer.

Date of experience: December 5, 2023
Texas
1 review
44 helpful votes
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Shop closed
July 10, 2020

Do not use Etsy I've had a shop for 2 years they recently shut my shop down with orders. I'm not able to refund customers money because Etsy is holding funds and charging to refund customers. They do not support black businesses. I've had home made items constantly removed and the items weren't against the policy's, also they allow harassing from other shop owners. This makes my business outside of Etsy look bad because I am unable to refund or send items to address.

Date of experience: July 10, 2020
GB
1 review
1 helpful vote
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I was looking for a bouquet with a Scottish twist and saw one by clovathistles. The box arrived and I was thrilled with the beautiful purple thistle and white rose end result. This was bound with purple modern tartan plaid which I will use as a theme. I will cherish my hand made bouquet for years. It looks so fresh and real. Catherine ensured that I got exactly what I wanted and even did buttonholes to match and a horseshoe gift. This was a very high quality different wedding spray which I am looking forward to carrying ( and keeping). Thank you clovathistles

Date of experience: March 14, 2017
Florida
2 reviews
4 helpful votes
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Scammers
February 4, 2023

This is my first time buying from Etsy. It's a scam! I never received my package and when I try to login to track my package, it says my account is closed. What is going on? Where's my package? I want a refund!

Date of experience: February 4, 2023
Florida
1 review
19 helpful votes
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I will never again use ETSY for any purchase, too difficult to navigate and to contact anyone without going through multiple levels and links... Fool me once shame on you fool m twice shame on me. You're done! Dealing with order Your Etsy Purchase from ShakedownTshirts *******375). Enjoy unable to resolve now I am stuck with unwanted merchandise.

Date of experience: June 30, 2020
New Jersey
1 review
10 helpful votes
Follow sara M.
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I sold handmade dresses and paintings on etsy shop with the collaboration of my team, who helped me in designing these items. When my sales had just started and my business was going flourishing. I felt very happy and hopeful to get success in my business. But etsy closed my shop without any notification and was telling me, I have to be in the making of every item from start to end. How it is possible to make products, do marketing and all thing by yourself. For successful businesses, team work is required. I can not get this philosophy of etsy. I am an honest person, so I discussed my team effort in my shop intro, I think when you are in etsy then be careful to not discuss your team and give all credit to you and show yourself superman or super woman. This was a very bad experience for me. I will never reccomend any one to start their business from this platform, this is so uncertain and unpredictable.

Date of experience: May 25, 2017
New York
1 review
6 helpful votes
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Are you kidding me?
August 17, 2016

Pay no attention to what the listing says. They will take your money and when they get around to it, will send what you paid for. They have use of your money and you have no product. NEVER AGAIN! Then when you request to cancel the order they are insulted and rude. Really... they get to be rude? It is the worst experience I've ever had. It was only $150 but they had my money and I didn't have anything. Buy somewhere else.

Date of experience: August 17, 2016
Michigan
1 review
15 helpful votes
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Etsy ripp off
June 5, 2017

Totally got ripped off by etsy and vendor. 320$ because somebody's feelings got hurt. My advice. Dont use etsy or vendors. No customer service, no protection for buyer. Vendors lazy and unreliable.
Dont let it happen to you.

Date of experience: June 5, 2017
California
1 review
6 helpful votes
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What I ordered was useless, did not work and had parts missing. Seller did not respond to my many attempts to reach him, so considering the cost and hassle of returning the item I tossed it in the recycle and said goodbye to my $69.95. Stay away from ETSY.

Date of experience: August 12, 2018

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
+210