etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Chris R provided me with a timely and accurate answer to my question about wiring on my new Toyota Highlander. Using this info, I went ahead and ordered the hitch, wiring harness, along with the bar and ball. Parts arrived in 2 days with no shipping charge. Great service!
I would like to know which hitch will fit on my truck. I have a 1989 GMC Sierra 3500 SLE 2 doors crew cab 8' long bed with a 37 inch chassis. Thank you.
The response was quick and I ordered the product but after I paid for it found out it won't be shipped until way after I really needed it.
These folks understand the importance of being readily available and having the information consumers want and need... Great place to do business...
Kyle did an outstanding job! Not only finding the proper wireing harness I needed, but he also took the time to teach this old dog something I couldn't find help with. The chain auto part stores didn't have the answer as to my Ford E 350 box truck, because it's simply not listed in there search engines. Not all Ford E 350 Heavy Duty are Econoline vans. Hat's off to a company I've trusted for 35 years worth of trailer hitches!
Good thorough answer and very polite. Took couple days to get response but overall satisfied. Not sure solution has been found since I cannot test brakes until next Spring when I can take the camper back out on the road. Thanks
Jason gave in incredibly detailed and helpful answer to my questions; I was able to procure and install my external brake controller solely upon the info and video support from e-trailer. Great customer support!
I asked a question about the difference in clearance between two different hitch options for my new vehicle. The answer was prompt and very complete.
Had a specially hitch situation for a lawn tractor and various tow combinations for my homestead equipment. Tried to pull it together myself in their online catalog and got very close. So then just decided to ask the question and give them the problem I was trying to solve.
Had the answer the same day and was provided an easy list for me to choose my option for their recommended solution.
Significantly higher level of customer service compared to most mainstream commerce online catalogs.
Now waiting to see if the products hold up - but that's back on the manufactures
John was very helpful and very fast with his reply. He researched the question and when he did not get a clear answer the first time he researched some more. Thanks so much.
I don't hand out 5* reviews often. While I consider myself reasonable, I expect good value for my hard-earned dollars. Vendors have to earn my business.
I had several questions relating to snow chains (my first set ever!) and Conner was quick to respond with detailed advice. Surprisingly, he didn't recommend the most expensive chains. I purchased the ones he recommended and they arrived two days earlier than promised!
I just got around to installing them (relying on the etrailer video). As expected, it took considerably longer, but they fit perfectly. While I haven't had a chance to test them in winter conditions yet, I was pleased with the apparent quality and ease of installation. The carrying case is a nice plus.
Great to have a vendor exceed my expectations in every way. Complete confidence in the product and ability to install them properly. I wouldn't hesitate to order again from them and recommend them highly.
I have placed several orders with eTrailer over the past few months. I always get great advice about product applications, great service and great support! Very Happy Customer!
John H was super helpful when I was trying to find a wiring harness for an older vehicle that I have. He not only answered my initial question but quickly replied with more great information when I followed up with him.
Great Service!
My question was answered quickly. The information was a great help in my search for the correct application for my vehicle.
Firestone needs to market a wireless standalone airbag system to allow a retrofit from old school pressure gauge system. No compressor needed. Missing out on a big market.
Chris not only answered my question but gave me locations i could purchase them. Thank you for your assistance.
My question was answered and even provided a part number, which I'm ordering today. Thanks etrailer!
Mike H. At Etrailer provided great service to this customer regarding 2 bike rack recommendations! Everything was as advertised and the whole shopping experience was the best!
Thank you for finding me a hitch that can tow 20k. You guys know trailer hitches I find you web site to be extremely informative. Thank you again
Reached out for some direction on towing options and received personal service which was on point. I highly recommend this company for great prices, good customer service, and for being a one stop location for all your towing needs.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members