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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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They're quick and I got it fast and I love the trailer hitch. Thank you E trailer.
I ordered trailer rims and realized that I ordered them in camouflaged finish. I sent an email and William answered me back immediately and said "give me a call" I couldn't believe my eyes! Could it be an actual, real life person, providing personal customer service? YES, it was! Not only did William cancel my mistakenly placed order but he placed the correct one over the phone for me and the rims were delivered within a few days. There will be no other company I will ever use in the future when ordering trailer equipment for our Navy crafts. Thanks William, you ROCK!
Fast, just what we needed to adjust our tow bars.fit perfect glad we can tow our jeep now!
My package turned up destroyed by the shipper E trailer sent me everything that I needed immediately. It was a great experience no hassles at all.
Delivered one day earlier than expected.
Got to go fishing one more day.
I will definitely recommend e-trailer to all of my friends and family
Excellent service …. Z…. …. ………. …. …… this is annoying
I ordered a replacement Fulton trailer jack for my boat trailer on the 18th of December. I received a confirmation email for the order. 1.5 hours later, I received another email from Amy J that my order had shipped with an approximate delivery date of Dec 23rd. That is amazing customer service! Also, thank you to the shipping department for such prompt service! I will recommend you to any of my friends that need trailer parts. By the way, the delivery date was correct and the order arrived on time. Thank you again!
Showed up ahead of delivery date
No issues
Just as promised!
I will continue to use etrailer
Easy purchase, fair price and fast shipping. Etrailer is my go to supplier for hard to find or specialty parts.
Best description's & have the best price. Delivery is Fast.
Exactly what we needed! This was a replacement faucet for a clawfoot tub / shower. Installation went well. Thank You!
I find your website very easy to search through and the product install videos made my decision much faster on which trailer brake to purchase for my Nissan Titan. The P3 was easy to install and works great. Lots of nice features at a decent price.
Good product paid for early shipping butt arrived a day late
Customer service and ordering went very well unit arrived when expected.
From beginning to end the process of placing my order and receiving my goods, absolutely outstanding service
Locating the item and ordering was very easy. Communication from the seller was good.
I ordered this mini 3 way switch for my onan generator master prime stop switch and it shipped very fast and was exact what i needed.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members