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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very communicative in processing my order. Excellent customer service.
Quick and I am still installing the hitch. The weld nuts in my 8 year old car were badly corroded and I had to buy a tap to make them usable. Tomorrow the hitch.
I am impressed that the delivery report showed who packed and shipped it. Much better than most that say "shipped" but then nothing for up to 24 hours.
Thank you etrailer for your great customer service, great products, help with sales, and help after the sale, and also help with shipping!
Super easy to install on my 2024 Subaru Ascent. Perfect fit. Clear instructions.
Fast, easy, and informative. No doubts about how products work.
I am a repeat customer. They have done a great job of having the right parts and equipment when I need them and getting them to me quickly. Will continue to do business with them as needed.
You been to remove the shroud from the inside put it all back together and extend the wire.
As a company owner, I loved getting what I ordered the next day. Running a business is not easy nowadays. Getting parts the next day helps businesses a lot. That minimized downtime, which cost money.
The installation videos were super helpful and the product worked great for my truck!
They promptly shipped my RV trailer lights within 24 hours of the order. I am very pleased with the lights and outreach from the company.
I love to shop at e-trailer they have great detail on each listing and can guide you to the right part.
Easy to find items, I love all of the detail provided by etrailer
So far it's terrible! This is the third unit I have received and haven't got the right one yet or un damaged!
So far it's good but I will see if you do what you are supposed to do!
Got just what i was looking for easily and at a good price. Thanks
My hitch was delivered to my door via UPS in a few days. Thanks so much!
Fast shipping...box was intact on receipt...good communication from ETrailer...product was an Xmas gift so no review on that yet. I expect quality to be good.
Never had an issue with anything purchased and always great quality for a great price.
Honestly I didn't expect to find this particular item on your site, but when the search result showed up, I knew I could buy with confidence.
Pleased to find these rack straps since the ones available on Amazon aren't designed to give enough space between the edge of the top of the van and the strap Mechanism itself.
Excellent company for customer service. However be aware of using standard shipping. My order was delivered 4 days later than expected due to USPS. Pay the extra and get your product on time!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members