etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
For my purpose, not fussy about hiding the wires.
12 v dc cigarette lighter style plug near left tail light. Saves lying on ground to run 12 v
Wire to battery. ( fused).
Gave you name (Ultra Faucet) and model in original post and you stated you could not match. However in another unrelated post for another customer you stated you called your Ultra contact and obtained information for them. I ordered replacements from your company. I believe I found the correct match. Thank you.
I asked etrailer which parts I needed for my 2016 Laredo and Jon very promptly replied with part numbers and pictures of everything I needed to complete the project. I ordered the parts and received the new parts very quickly. The new parts were packaged very professionally and the project is now complete. I am very pleased with the products and service I received from etrailer.
I was having trouble with the wiring on my boat trailer. I kept blowing the back up light fuse. I was given excellent advise with direction to start my investigation. It ended up being that my back up lights were wired to provide power to electric brakes and was not a ground wire so whenever I connected the trailer lights, the back up lights were grounded and the fuse would blow.
Many times, we want immediate answers. Even if it's in the middle of the night.
If you fall short, and practice a little patience., do yourself a favor and call/message ETrailer. They will get you the answer.
Perfect fit No problems on install Will buy one for my 2017 Pacifica. Per videos should, be easy. Eat
Chris answered my question directly and clearly and provided a video. My wish is that the website provided a means for me to reply and to ask a further question. Instead I had to submit a new one.
Mr Jameson Consultant At eTrailer.com,
Thank you for clearing up my confusion of when to adjust the air pressure in the Flex Air Pin Box air bags as indicated by the hydraulic damping shock. Of course your answer synched with what was a logical conclusion I had arrived at on my own. But because the earlier explanations left some ambiguity I felt asking again and more directly was a best course. You did indeed meet my best expectations in your reply. Thank you.
I had questions about damage that occurred to my hitch and king pin box while it was at the dealer for repairs. The eTrailer.com answer was just the 'backing' I needed to go to the dealer and be confident that my concerns were reasonable. The dealer has stepped up to the plate and been very easy to work with. We both have learned valuable lessons from this experience. Jason covered the items we should check and laid out the range of possible damages. He also made suggestions on what direction to take for repairs. I showed his answer to the dealer and the dealer was complimentary of the etrailer.com forum. Also - the response time was amazing - I submitted my question and had an answer the next day!
The Kia soul 2014 dealer recommends 2 bikes on a hitch, which Jameson informed me about. What does not make since is etrailer demonstrates, lists and recommends a Thule 4 hitch bike rack for a Kia 2014 Soul? Kind of confusing.
# 8 Thule Hitching Post Pro - Folding Tilting 4 Bike Rack w Anti-Sway - 1-1/4" and 2" Hitches
https://www.etrailer.com/Best/2014/Kia/Soul/Bike_Rack
I appreciate that someone is willing to take the time to help solve issues. There are so many possible technical solutions and pitfalls to trailering and towing today that the trial and error method can be expensive.
John didn't completely answer my question but he did take the time and offered some good insights. Thanks for helping in my decision.
Michael H was a great help. I waited on ordering until I would be home to receive it. I am a first time customer. I will surly recommend to my friends once I receive and have installed my equipment. So far I am pleased with the response I have received. Thanks Cuz
I was very happy with the promptness of the response. Was an obvious oversight on my part but I was not made to feel silly
Helpful resources to answer questions about products. Customer service representative responded to my questions within a day with helpful information.
Jameson was very helpful in answering my question. So friendly and professional! Thank you so much! I will definitely be sure to come back if I have any other questions.
Very good ansewrs, movies and explanations, until it was all clear with the installation.
Thank you!
I was concerned about interstate speed causing wind issues and Conner thoroughly answered that. Thanks for the assistance!
These folks are great and answer questions from the perspective of an expert. No pressure to buy, but suggestions of products included which I have no issue with. Would absolutely do business with this company.
We were trying to figure out if the cargo bag would fit our Subaru and had heard conflicting reports. I emailed etrailer Sunday evening and had a detailed response first thing Monday morning! I was going to buy the cargo bag from Amazon, but will purchase through etrailer just because of the great customer service!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members