etrailerReviews 18,895

Sometimes the most obvious solution is the hardest to answers. In a day and age when information is so readily available it is nice to find people who are knowledgeable enough to answer questions that are not always obvious to the non-experts or in this case confirm a suspicion. Thanks for all the help to get things sorted out so I can tow safely.

In trying to decide which RV cover would work best for our needs, we posted a question on the site. Within 24 hours our question was responded to so well that we were able to make our purchasing decision! Thank you for the speedy response!

Michael H. Thank you for your research and we appreciate your providing an answer to one of our questions. Still wondering whether you've been able to ascertain what the GCVWR is of our 2018 BMW X5 Diesel.

I watched videos on the installation of the hitch. I also placed an order for all of the recommended items.

I was able to remedy my problem quickly. I appreciate this service. I had no idea how to remove a rear light bulb on my TT... turn or twist or pull. Once I knew, the light bulb was replaced.
This site is so amazingly helpful and those that help me are very patient.

Your response was correct but slow. I already identified the part, Ordered and installed it from another online vendor

I ordered from etrailer on a previous project, and I had no concern ordering from them again. They are excellent at providing advice and answering questions. Great service and products.

Wrote in with a question and received an excellent well-explained response from Kyle S. Which was greatly appreciated. Thanks, Kyle, when we do buy the 2 replacement reclining chairs it will be because of your companies great pricing, your excellent response and fantastic customer service! Thanks again, Jay

I needed to know if a light would work with a 12 volt system. I was assured it would do the light has been ordered

The reason I make E-Trailer my first choice when it comes to purchasing items for towing is that they provide expert info on every product they sell. They answer all questions in a timely manner with the correct info. I would recommend them to anyone.

I can appreciate the level of detail John put into his answer. However, its not at all what I was looking for. I just replaced my rear lights with led. New light was red, white and black. What wires would hook up to what colors on a 4 pin? Johns reply should have been this simple: white is ground, red to brown, Black to green. Running lights to brown. Left side yellow to red. How easy was that.

All the wiring was checked. The mechanic checked the wiring to module of the truck and found that the red was broke. We hooked up the trailer to the truck and everything was perfect. Thank you for you time in answer my question.

He Gave me the answer I was looking for with quick response greatly appreciated you have great customer service

As this is the first trailer I have owned, I had no idea on replacement tires and needed some expert advice. Chris met that and even provided an explanation of my question. Thanks again, Marc...

Purchased a few items from etrailer unfortunately one of them was damage in shipping in order to get the replacement it taken me 3 day and a lot of pictures and a whole lot of hassle from the return service i had to talk to 4 different people before i got this whole hassle resolved deserves no stars will not buy anything from then again i will pay more money somewhere else

My question was answered in full detail with a great focus on customer service. I really appreciate how much information he provided.

The tech support and follow-up by etrailer is outstanding. A part has gone obsolete but they promptly found a replacement part.

The response to my question was really quick and helpful. Definitely buying more things for my truck through etrailer!