etrailerReviews 18,895

Needed to confirm the subject tie downs sells would work on my truck, so I emailed Etrailer. In no time flat I received a reply from Heather affirming they do, so I'm order them. Have been doing business with Etrailer for years, and they remain my go-to company for items like this. I would tell Etrailer to keep up the good work, but they don't need the encouragement... it's part and parcel of their business culture. There is no better customer service on the net.

Review of answer to question about length of seatback (from top of seat to top of back) for Tomas Payne Euro RV Recliner Item # 195-*******:
Kyle computed the answer by subtracting the published seat height from the total chair height: 41 1/2"-19 1/2"= 22". I feel this is not helpful in giving the functional length of the seatback because I believe the front of the seat is 19 1/2" from the floor but the back of the seat is closer to the floor so the seatback would be longer than 22". The question is how much? It would be necessary to actually measure. (For some chairs this dimension is included in the specs.) It is very important to know this measurement. If the seatback is too short, it would not support a persons head and then the recliner would be useless.

22" would be too short for me. But if the true measurement is actually 26" it could be ok. 28" would be ideal, but 26" could work. 22" would not work. So its important to know the true number.

I asked for the bearing set for a 1988 Ranger Bass Boat trailer. And was told to basically measure them myself to "make sure". This sites "experts" use the same advice to everyone who give makes and models of trailers... I didn't know it took a lot of education and training to tell people to measure them yourself.
My boat/trailer are stored 1.5 hours from me and not something I wanted to leave disassembled to come home with measurements and wait for an order to arrive.
Whites Marine a small eBay retailer knew what bearings I needed and I confirmed their information through a link that had my specific year owners manual. Etrailer is a sham with no real customer service or resources and leaves that all to the customer to measure/decide if the right bearing/race combo is correct.

Bought 2 Furrion ac's with dual zone thermostat kit.
1 arrived damaged and after buying kit i learned about the LED light kit.
Called to ask if I could swap out the 2 inside cover kits and pay difference. Told nope. Instructions couldn't explain how to wire in dual zone thermostat. Called the Furrion tech support and they said they have no ideas, recommend I just buy another thermostat. Called E-Trailer. Asked if they could explain how to do the install, they said they haven't a clue. They told me to keep calling Furrion tech support. Asked about a 2nd thermostat, told sure if I buy it? Asked about replacing the broken outside cover. Was told I would need to remove the complete unit and send back?
Your better off purchasing from amazon cheaper and they stand behind everything. Mr Greg was a nice man he's just unable to do anything since E-Trailer is not really capable of customer service.
2200. 00 spent and I'm stuck with a broken cover, no idea how to wire them in to thermostat. My advice is anyone other then this outfit.
Customer service is another way of saying yes it's our fault but you'll still need to pay extra and wait

Update. 6 weeks later they did send me another ac cover... I'm just wondering why they couldn't have just removed said cover from one they had in stock?. At least I did get the broken cover fixed
James