etrailerReviews 18,895

Finally decided it's a defective circuit board. Really disappointed in the product but the company is concerned about making it right.

Very helpful finding the information! I have an older trailer so finding parts was a litlle difficult. Response time was great!

Even though I haven't purchased anything, Kyle took the time to research my question about reducing suspension squat while towing on my 2016 F-150 (6" lift) and answered in a timely manner. I have purchased from e-trailer in the past and I am even more likely to do so in the future. Thanks Kyle!

Thank you for your fast response and giving me the information plus diagram. It was very helpful...

I contacted eTrailer regarding optimal wire size to run some LED lights in a hunting cabin off a 12v deep cycle battery. The expert response confirmed my plan was safe!

I was lead to believe that Malone roof racks would fit my new RAV4. They did not and I was charged to send them back. The site said the Malone racks "Fits RAV4 2019" But in fact they only fit one of the 7 models of the 2019 RAV4. Customer service was not helpful. Pre-sales support led me to believe the product would work. And returning the item was not easy and costly.

I asked if an operator controlled discharge chute blocker on an Exmark Viking could be used with a grass catcher. I was told to attach the grass /leaf catcher the chute blocker would need to be reviewed. Wanted to understand before purchasing the grass catcher. Thanks for the thorough prompt response.

Quick and correct information got me bearings, and back on the road. Will give them some business in the future

Etrailer had a quick response to my question. A little disappointed the tow hitch didn't upload to the site easier for others to see. Otherwise it was a good experience and would ask a question again.

Prior to even considering purchasing an item (namely a Jensen RV television), I needed very specific measurement information to assure a proper fit for my installation. I posed my question, and within 24 hours, received an accurate response.

I consider this excellent pre-sales information that would have ordinarily been unavailable without specific investigation by eTrailer.

Thank you very much for your experience and tell me what to look for, And for someone that don't know whole lot about the electrical you guys help me a lot thank you very very very much

Chris R was very helpful in answering questions about wiring a brake controller into my Dodge Ram. I got a response in less than a day and got hints on what to look for.

I reached out to ask what the tow capacity is on my 2019 Jeep Cherokee 4x4 Latitude Plus. The question was sent and then received an answer with very informative/correct information from Jameson C. This was great and thank you!

Gave me answers with alternative choices, pleasure to do business with! That's all I have to say about that

Purchased part for truck and needed it asap, so I paid the uncharge for 3-day shipping. By 4:00pm on 4th day no product; asked for a credit for difference between regular shipping and 3-day uncharge ( seemed a reasonable request) No credit issued only given what I would deem excuses, saying basically its "not our fault" Its 1:00pm 5th day still no product
Best to shop Amazon... fast and service has to be better.

In short, they sent the wrong parts and refuse to credit my credit card until they have inspected the return which takes up to 14 days. Nothing i can do but wait. The service is the worst i have EVER seen in my life! If u need trailer parts look elsewhere!

Thank so much for your feed back. I definitely am getting the Kuat transfer 1. I am also getting one of the hitch options from you too. I'm still deciding on either Curt or the Draw tie hitches for my mazda, and having someone just install for me.

Jameson provided a thorough response in a timely manner. He answered my question completely and courteously regarding the Airlift 1000 HD springs.