etrailerReviews 18,895

I got all the parts and tools and video need for installation. Hitch fitted great right as showed on video provided. I would buy from this place again and recommend to others. They even follow up with me if all work great. Thank you Etrailer.
Jan.

Ordered a brake controller for my 2001 F150. Product description included an adapter cable. I did not receive the adapter cable. I contacted etrailer customer service and they state I have to order separate. I feel I was a victim or bait-and-switch.

It was sad for me to read his review... are there not more engineers? Is it simply too easy to not think and reply? I was actually tempted to reply back to him and ask if his mom or dad could help him... Please note: There is a difference! May not be major, but... there is a difference.
Lewis

Was very quick to reply to my question. I have not had time yet to check the brakes as he suggested. Also a tech person called me and explained how the brake controller works. That helped clear up several other questions that I had. I appreciate the good customer service.

Had requested information relating to the NOCO battery charger. John H was able to research my question and answered my question in a timely manner.

I was shocked to see that i got a response from Mike on a sunday afternoon, i had only sent the question in about 2 hours prior! He gave me the correct advise{of course) the next afternoon all my wiring problems were solved. You guys are the best in the industry, thanks again

Since the carpet weight was not listed in the product description, the ultra cute Jameson answered my question quickly and accurately

Despite the fact that I had purchased my Extang tonneau cover from another supplier, Jameson was very helpful in finding the answer to my problem. This is a great service offered bu etrailer and I will certainly buy from them in the future.

Robert gave the advice I needed to ensure the safe and easy way to pull my rv. Thank you, Robert! Once I get my rv hitched up and adjusted I am a a anxious to see how it tows.

As my trailers tongue weight should be 10 to 15 percent of the gross weight of the trailer, and mine is about twice that... Sadly I needed to remount my axle forward of where it was when I purchased it. This was not that tough I just purchased 4 new mounting brackets and welded them in the appropriate position after determining that with trail and error of moving the axle a bit then re measuring the tongue weight.

I had a question about the right product to buy. Sent a question about 8 pm one evening not expecting an answer until the next day. In less than 1 hour I already had an answer and suggestions for the correct product from etrailer. GREAT Customer service!

Replacement Lock and Key For Sport Rack Box SR7095. According to etrailer.com there is not replacement for the entire locking system which I did verify to be true according to the manufacturer.

They allow you to ask questions and get real answers from people who have done the work with and accessories on pick up trucks.

I haven't decided if I will replace existing motor with 6,500 pound unit or go with the Ultra-Fab landing gear that has a separate motor on each leg. As usual etrailer tech was quick to answer and much more informative than Lippert.