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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The order was an easy experience from the beginning, the web site works great, orders are acknowledged promptly and the product is delivered quickly.
Good check out process. Very easy. Maybe a progress report after a couple of days would be good.
High quality, easy to use, very versatile! Fast shipping. Will be the only hitches I'll ever use from here on out.
The rod holders look very nice and hardy well made for sure
I talked with Bay in customer service and she was a huge help with finding the right parts for my travel trailer! Also etrailer provided great detailed info online (including installation videos) and good prices.
Very quick and knowledgeable answers. Fast shipping!
The overall experience was great. Packing was poor
Just recieved the product and everything looks good. I will update the review when I install the product. Ordering process was great and I recieved the item ordered on time.
To be honest, I did not expect this delivery to arrive as fast as it did. To my surprise, I am ahead of the game with my move. I recommend etrailer.com for your car needs. Super friendly website. Just put in your car information and boom….you are on the way!
Only issue I had was one of the bolt holes on the frame needed to be drilled out slightly.
Ordered the ride rite kit for my 2014 Hyundai Santa Fe sport. Received my kit 2 days after order was placed.
Description of items in stock makes the shopping experience quick and convenient to find what I need.
Good one. I am very satisfied with the hitch cover
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members