On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ETrailer is great. I would have had an unusable 6' long Thule carrier shell if not for them. Their replacement parts KIT was a life saver. Some creep stripped out and stole all the interior parts on my shell stored in my shed. Thule CS was unhelpful when I wrote - but at least referred me to eTrailer. They made it happen, and now the top carrier is in full working condition again! Phew! Great price, great service. Really. Can't recommend them enough. And no I don't work for these guys!
Easy purchase. Free Shipping. Arrived on time in rural area. No issues.
Website layout is easy to navigate. Lots of items, good prices. Lots of pictures and videos.
Work perfectly, cake to install. Super sturdy. Really happy with the way they work.
The mirrors fit almost exactly as specified. Just a small crack showing. They did require someone holding the mirror while the other person fastens the clips. We haven't used them on the road yet, but they seem to be a better fit than the strap on mirrors.
I am disappointed: the item appears to be a return. If I would of know it was a return I would of never bought it
Had the latest accessories for the latest vehicles
I haven't actually used the trailer for anything yet, but installation was relatively easy. The only problem I had was that there weren't any videos that showed how the hangars attached to the 2020 Honda Fit. The rubber whatever they were called seemed to be perpendicular to all of the other model years of Fits, but other than that everything was exactly the same. Haven't had any issues bottoming out (even when the front end of the car does), no rattling noises, and is very solidly mounted to the frame. I was worried that it would be bottoming out when looking at the EcoHitch trailer, but seeing how I've had no issues, I'm glad to have saved the 200 extra dollars I would have shelled out for that.
Price was lower than other sellers and it arrived quickly and as expected.
The folks at eTrailer are great to work with. They answer questions, give options, and always follow up. Appreciate the great service!
The cargo carrier arrived on time and was easy to install.
Great shopping experience. Just what was needed for lowering my hitch height.
Got a great deal for these locks. Ordering was simple and my order arrived just in time for my trip.
Very easy process. This is exactly how it is supposed to be done. This is how easy and fast the process should be at all online companies. I appreciate you having the part that I needed, especially when I couldn't find it anywhere else. Keep up the good work!
I got my first short bed truck in 40 yrs driving long beds it was a disaster could not turn around with out having a panic anxiety attack. The extender changed that experience.
Fast shipping. The product works great after one use. I feel like the price is pretty expensive for a 4 pin wiring kit. Be very careful disassembling your car clips. Lucky, I did not break anything...thank you Audi. Instructions are in black and white and difficult to make out. I have some electrical and mechanic experience so I was able to adapt. Good luck!
The microwave fit perfectly. It was easy to install and ready to go in minutes.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.