business logo of etrailer

etrailerReviews 18,895

4.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey star
grey star
grey star
grey star
grey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
This company does not typically respond to reviews

Instant Feedback

54,209 reviews

We monitor reviews for authenticity

Massachusetts
3 reviews
0 helpful votes
Follow Paul H.
Unfollow Paul H.
Send Message
Share Review
Report Review

ETrailer is great. I would have had an unusable 6' long Thule carrier shell if not for them. Their replacement parts KIT was a life saver. Some creep stripped out and stole all the interior parts on my shell stored in my shed. Thule CS was unhelpful when I wrote - but at least referred me to eTrailer. They made it happen, and now the top carrier is in full working condition again! Phew! Great price, great service. Really. Can't recommend them enough. And no I don't work for these guys!

Date of experience: May 29, 2023
California
1 review
0 helpful votes
Follow Russ S.
Unfollow Russ S.
Send Message
Share Review
Report Review

Switch
May 29, 2023

Ordered a switch for the stabilizers and got it in fairly quickly!

Date of experience: May 29, 2023
North Carolina
1 review
0 helpful votes
Follow Vic A.
Unfollow Vic A.
Send Message
Share Review
Report Review

Bike carrier purchase
May 29, 2023

Easy purchase. Free Shipping. Arrived on time in rural area. No issues.

Date of experience: May 29, 2023
Illinois
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

Great sellers, good prices.
May 29, 2023

Website layout is easy to navigate. Lots of items, good prices. Lots of pictures and videos.

Date of experience: May 29, 2023
Minnesota
1 review
0 helpful votes
Follow Stan E.
Unfollow Stan E.
Send Message
Share Review
Report Review

Brophy aluminum steps
May 29, 2023

Work perfectly, cake to install. Super sturdy. Really happy with the way they work.

Date of experience: May 29, 2023
New York
2 reviews
0 helpful votes
Follow Eddie Z.
Unfollow Eddie Z.
Send Message
Share Review
Report Review

ES
May 29, 2023

Easy website navigation. Fast delivery. Excellent products. The rubber ducky was a very nice touch. He is now my Jeep mascot.

Date of experience: May 29, 2023
Indiana
1 review
0 helpful votes
Follow Catherine C.
Unfollow Catherine C.
Send Message
Share Review
Report Review

Tow mirrors for 2022 Colorado
May 29, 2023

The mirrors fit almost exactly as specified. Just a small crack showing. They did require someone holding the mirror while the other person fastens the clips. We haven't used them on the road yet, but they seem to be a better fit than the strap on mirrors.

Date of experience: May 29, 2023
Missouri
1 review
0 helpful votes
Follow Dennis G.
Unfollow Dennis G.
Send Message
Share Review
Report Review

Returned iteam
June 28, 2023

I am disappointed: the item appears to be a return. If I would of know it was a return I would of never bought it

Date of experience: May 29, 2023
New York
1 review
0 helpful votes
Follow Trevor K.
Unfollow Trevor K.
Send Message
Share Review
Report Review

Roof rack made easy
May 29, 2023

Had the latest accessories for the latest vehicles

Date of experience: May 29, 2023
California
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Send Message
Share Review
Report Review

I haven't actually used the trailer for anything yet, but installation was relatively easy. The only problem I had was that there weren't any videos that showed how the hangars attached to the 2020 Honda Fit. The rubber whatever they were called seemed to be perpendicular to all of the other model years of Fits, but other than that everything was exactly the same. Haven't had any issues bottoming out (even when the front end of the car does), no rattling noises, and is very solidly mounted to the frame. I was worried that it would be bottoming out when looking at the EcoHitch trailer, but seeing how I've had no issues, I'm glad to have saved the 200 extra dollars I would have shelled out for that.

Date of experience: May 29, 2023
Indiana
1 review
0 helpful votes
Follow Ray E.
Unfollow Ray E.
Send Message
Share Review
Report Review

Thanks
May 29, 2023

Great product! Quick delivery! I find it a bit alienating to be forced to write more than what I did.

Date of experience: May 29, 2023
Idaho
1 review
0 helpful votes
Follow Rich C.
Unfollow Rich C.
Send Message
Share Review
Report Review

Price was lower than other sellers and it arrived quickly and as expected.

Date of experience: May 29, 2023
Minnesota
1 review
0 helpful votes
Follow Brad I.
Unfollow Brad I.
Send Message
Share Review
Report Review

The folks at eTrailer are great to work with. They answer questions, give options, and always follow up. Appreciate the great service!

Date of experience: May 29, 2023
Maryland
1 review
0 helpful votes
Follow Adam L.
Unfollow Adam L.
Send Message
Share Review
Report Review

Good stuff
May 29, 2023

The cargo carrier arrived on time and was easy to install.

Date of experience: May 29, 2023
Idaho
1 review
0 helpful votes
Follow Margaret I.
Unfollow Margaret I.
Send Message
Share Review
Report Review

Great addition to my hitch
May 29, 2023

Great shopping experience. Just what was needed for lowering my hitch height.

Date of experience: May 29, 2023
California
1 review
0 helpful votes
Follow Pedro E.
Unfollow Pedro E.
Send Message
Share Review
Report Review

Yakima Loadwarrior locks
May 29, 2023

Got a great deal for these locks. Ordering was simple and my order arrived just in time for my trip.

Date of experience: May 29, 2023
Idaho
1 review
0 helpful votes
Follow Randon D.
Unfollow Randon D.
Send Message
Share Review
Report Review

Very easy process. This is exactly how it is supposed to be done. This is how easy and fast the process should be at all online companies. I appreciate you having the part that I needed, especially when I couldn't find it anywhere else. Keep up the good work!

Date of experience: May 29, 2023
California
1 review
0 helpful votes
Follow CR M.
Unfollow CR M.
Send Message
Share Review
Report Review

I got my first short bed truck in 40 yrs driving long beds it was a disaster could not turn around with out having a panic anxiety attack. The extender changed that experience.

Date of experience: May 29, 2023
Nevada
2 reviews
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Send Message
Share Review
Report Review

Great product but overpriced
May 29, 2023

Fast shipping. The product works great after one use. I feel like the price is pretty expensive for a 4 pin wiring kit. Be very careful disassembling your car clips. Lucky, I did not break anything...thank you Audi. Instructions are in black and white and difficult to make out. I have some electrical and mechanic experience so I was able to adapt. Good luck!

Date of experience: May 29, 2023
Nevada
1 review
0 helpful votes
Follow Isabella B.
Unfollow Isabella B.
Send Message
Share Review
Report Review

The microwave fit perfectly. It was easy to install and ready to go in minutes.

Date of experience: May 29, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123