business logo of etrailer

etrailerReviews 18,895

4.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey star
grey star
grey star
grey star
grey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
This company does not typically respond to reviews

Instant Feedback

54,209 reviews

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Doc V.
Unfollow Doc V.
Send Message
Share Review
Report Review

Parts
January 13, 2025

Easy to use web site.Quick fast shipping.They keep you informed on were you order is. Higley recommend will use again.

Date of experience: January 3, 2025
Texas
1 review
0 helpful votes
Follow Wendy S.
Unfollow Wendy S.
Send Message
Share Review
Report Review

Perfect!
January 13, 2025

I needed to replace my light in the RV. New light arrived very quickly, was a perfect match, and very easy to install!
Thank you!

Date of experience: January 3, 2025
Utah
1 review
0 helpful votes
Follow Billy M.
Unfollow Billy M.
Send Message
Share Review
Report Review

Was very helpful
January 13, 2025

I was very happy about my order it will work on my trailer butI wi$#*! had a bigger solarpanel like a 16 x16. But. I will make. It work thank you for the help

Date of experience: January 12, 2025
Minnesota
1 review
0 helpful votes
Follow Jacqueline E.
Unfollow Jacqueline E.
Send Message
Share Review
Report Review

Curt 17057
January 13, 2025

Delivered on time and was what I needed and great customer service

Date of experience: January 11, 2025
Massachusetts
1 review
0 helpful votes
Follow Patrick F.
Unfollow Patrick F.
Send Message
Share Review
Report Review

You never know what you need! Economical, functional and priced right!

Date of experience: January 11, 2025
Texas
1 review
0 helpful votes
Follow Irma O.
Unfollow Irma O.
Send Message
Share Review
Report Review

Great experience
January 13, 2025

Great experience! Part fit perfect and arrived quickly, even with holiday rush- Thanks!

Date of experience: January 3, 2025
South Carolina
3 reviews
2 helpful votes
Follow Paul F.
Unfollow Paul F.
Send Message
Share Review
Report Review

E trailer car carrier bag
January 12, 2025

The quality of this bag looks really good. I am anxious to hit the trails this summer and test it.

Date of experience: January 2, 2025
Arizona
1 review
0 helpful votes
Follow Will O.
Unfollow Will O.
Send Message
Share Review
Report Review

Consistent value
January 12, 2025

Great ordering process, product information videos provide perfect details.

Date of experience: January 2, 2025
Virginia
1 review
0 helpful votes
Follow Larry V.
Unfollow Larry V.
Send Message
Share Review
Report Review

I only just ordered product but that was easy. Hopefully, installation will go just as smoothly;-)

Date of experience: January 12, 2025
Idaho
1 review
0 helpful votes
Follow Arthur I.
Unfollow Arthur I.
Send Message
Share Review
Report Review

Quick and correct
January 12, 2025
Updated review

I received the package quickly Everything seems to be fine I was glad to be able to get Get the Hardware quickly for my tow bar Thanks for your quick service

Date of experience: January 2, 2025

So far so good
December 27, 2024
Previous review

So far so good

Date of experience: December 17, 2024
Oklahoma
1 review
0 helpful votes
Follow Timothy Q.
Unfollow Timothy Q.
Send Message
Share Review
Report Review

Excellent customer service.
January 12, 2025

Website is easy to navigate. Called customer service number, the agent was very helpful and courteous.

Date of experience: January 10, 2025
Kentucky
1 review
0 helpful votes
Follow Brant B.
Unfollow Brant B.
Send Message
Share Review
Report Review

Replaced for 1990 Fleetwood 5th wheel
January 12, 2025

Use this to replace the landing gear on my 1990 Fleetwood prowler fifth wheel because the original equipment was no longer being made everything so far has matched up and worked really well.

Date of experience: January 2, 2025
Tennessee
1 review
0 helpful votes
Follow Latalo N.
Unfollow Latalo N.
Send Message
Share Review
Report Review

Generator Slide out Tray
January 12, 2025

I ordered a slide out tray and it was shipped on time and what was purchased

Date of experience: January 2, 2025
Oregon
1 review
0 helpful votes
Follow Douglas U.
Unfollow Douglas U.
Send Message
Share Review
Report Review

Good
January 12, 2025

Good need free shiping. Put it in price or bluid it in to price. I have bought here before had good service.

Date of experience: January 11, 2025
Texas
2 reviews
0 helpful votes
Follow Edward M.
Unfollow Edward M.
Send Message
Share Review
Report Review

Excellent service as always!
January 12, 2025

I've ordered at least 4 hitches through etrailer and always get fast service with great communication. The installation tutorials are extremely helpful as well!

Date of experience: January 2, 2025
North Carolina
1 review
0 helpful votes
Follow Darrell B.
Unfollow Darrell B.
Send Message
Share Review
Report Review

No Title
January 12, 2025

The hitch receiver I ordered was just as described on the website. I especially liked the satin finish. Shipping was unusually fast considering the time of year.
I had already watched the installation video, so it wasn't that bad. I also installed the Curt wiring kit right after the hitch, and again, it went ok. Probably took close to 4 hours all together.

Date of experience: December 30, 2024
Florida
1 review
0 helpful votes
Follow Chris Q.
Unfollow Chris Q.
Send Message
Share Review
Report Review

Selection, information and installation instructions were available. Seems to be a great value

Date of experience: January 11, 2025
Florida
1 review
0 helpful votes
Follow Larry W.
Unfollow Larry W.
Send Message
Share Review
Report Review

Great fit.
January 12, 2025

Bought the MJ-1500B-DWL to fit 4x8 enclosed trailer to a Hyundai Santa Fe - SUV. I was worried the jack height would not swing, once the trailer was attached to the vehicle. No problem, works great.

Date of experience: January 2, 2025
Missouri
1 review
0 helpful votes
Follow Bill Z.
Unfollow Bill Z.
Send Message
Share Review
Report Review

Easy to select the size chains for my vehicle, it advertised free shipping on the date I needed, but when I selected continue it added shipping amount.

Date of experience: January 9, 2025
Missouri
1 review
0 helpful votes
Follow Matthew W.
Unfollow Matthew W.
Send Message
Share Review
Report Review

I found the part online search. The you tube video showed me everything I needed to know for compatibility and install.

Date of experience: January 1, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123