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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The customer service is great and they stand behind an amazing product. The harness relieved so many of my worries. Thank you!
Wanted Kuat Piston Pro Bike Rack for 2 Bikes with a 2" Hitch. Kuat and local bike stores all had this item on back order. Friend recommended etrailer. In stock and received within four days of purchase during the holiday season.
I ordered the step pad for the Aries rails. It was easy, they showed a video to make sure it was the correct part. Was given an expected arrival and they arrived on time. They were a little difficult to install. You'll need to support the rail while you bare down on them. Overall great experience and I'm pleased with the look and service.
Good product information on site to help make decisions. Personal follow-up with additional information.
Easy find/fit on site. Easy checkout, free and FAST shipping!
Was able to find the replacement part I needed at an affordable price and it was delivered in a timely fashion.
Etrailer's site was clear that my product was in stock and rapidly prepared it for shipment. Their order tracking made it incredibly easy to keep tabs on where my order was and their shipping time estimate was spot on.
I am impressed by the level of service provided and will definitely return to etrailer as much as I can when they offer a product that I need.
The video showing and detailing the measurements of the faucet I was looking for was exactly what I needed to see. This sealed the deal.
Clear instructions order and delivered timely
Everything went great.
I love your quick and easy item profiles and quick service and delivery.
Easy ordering the necessary equipment, the delivery process didn't take longer than a few days and the installation process was a breeze. Highly recommend etrailers products to anyone that is not an expert with wiring process.
The hitch is as expected I look forward to installing it in my Chevy Equinox EV. Survey request came before I've had time to do so. If you want my full opinion on ease of installation, look on the car, and how well it works happy to share, but I just got the hitch yesterday. :o)
Rapid checkout process, reasonable postage, USPS must have sent the package around the world but it finally (2wks) showed up in good shape
The hitch and wiring harness were perfect for my 2012 Impreza wagon. Easy installation and fast shipping.
Both pieces - hitch and electrical connectors - came together. Did get the wrong bolts; I ordered for a Pontiac Torrent and it seems I got the Chevy Equinox bolts instead. Came with all the parts though, nothing missing. Good price!
All three wheels arrived but one box had been smashed on one corner and the wheel had a small nick on the outer rim edge where the box had been smashed. I guess I'll use it as a spare since it doesn't appear that the wheel is bent.
The control was easy to install. No problems and best bang for the buck.
Etrailer has top of the line parts an accessories that anyone would need for all their trailer needs. Over the years, whenever I have needed something for my boat or hauling trailers, etrailer has my parts in stock and my orders are delivered very fast. I don't go anywhere else for my trailer needs. Very satisfied customer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members