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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very quick and responsive. Within 15 minutes of me placing order it was confirmed and shipped. Free shipping. Will definitely be shopping E-Trailers for my trailer needs. Thank you!
Easy to navigate. Liked the video. The item arrived in record time and is really easy to use.
Good reviews, I an optimistic. Would have liked to know the speed rating though
Website easy to use, excellent product quality and fast shipping. Highly recommend etrailer!
After a detailed explanation of the project I was about to embarked on, customer service was able to provide the best solution to get the job done. Appreciated the advice and exact fit for what I needed.
They had what I needed at a fair price. Easy to navigate website. Also having installation videos is very helpful.
Seamless experience! The U-Haul dealer was talking about splicing wires🤨I don't think so.
Excellent customer / product support - speedy delivery - knowledgeable staff. Highly recommend eTrailer!
Worked great! Just what we needed to fix issue. Needed part not whole fan as others tried to sell us.
Very Responsive. I contacted via email. The assistant replied back same day.
Received a spare tire and wheel, even though the tire was folded into itself (for shipping purposes from overseas), the tire installer was able to get it on and aired up! All is good.
Thank you,
Competitive prices, easy to navigate website.
I will purchase from this site again
The hitch receiver was really heavy, it took two men lift it up into position to install. I'm very pleased with it, nice hardware all grade 8 heavy duty. I'm excited to get many years of good service from this quality product.
As a consumer, I appreciate that the website gives a ton of details about the parts so that I can make an informed purchase. Not only do they provide pictures and dimensions but also videos that help you install. That's great customer service!
Got my order timely and correctly, the prices are good as well.
79 chevy custom deluxe and it plugged in and i had trailer lights.
Great customer service and super fast delivery. Answered all my questions and never made me feel rushed. My purchase from etrailer arrived before I even took delivery of my car! I will update after I install over the weekend. Based on the informative videos, I don't expect any surprises.
Ordered two leave springs, bolts and bushings. Will be installing this weekend. Everything looks to be in order. The one leaf was partially hanging out of the box, which I know didn't leave E-Trailer that way. The shippers have no respect for others property. They make good money but could care less on how it's makes the company look.
When I ordered the item I was provided a delivery date of Tuesday. It didn't showed up five days late. I had to buy one locally. So, I'm going to returned this item.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members