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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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First class website, prompt shipping and great tracking. Second time using e trailer and would highly recommend.
The website is easy to use and they have many parts to choose from. My part arrived quickly and in perfect condition.
Customer service advised me with the appropriate part for my vehicle. I was also provided various options. All parts were delivered in a timely fashion and in good shape. Amazing company would definitely order from them again
Very easy site to use to find the right part for your trailer
Easy and informative very happy with everything blah blah blah blah blah blah blah blah blah blah blah blah blah
Awesome! Called with an issue and was taken care of right away. Very helpful and easy to work with!
From your demonstration video, to the seamless check out. And probably most impressed with the tracking of my package to my home.
Will be shopping for all my future needs at etrailer
This hitch by Patriot Hitches is so beautiful, I'm reluctant to use it! It is truly, not only a useful tool, but it is well designed and constructed. I'm also a veteran so I wanted to support a brother. I bought it to use for my e-bikes. I cannot lift the bikes into the back of my Dually because the truck is so tall. I like this adjustable hitch so I can get my bike rack at just the right height to load my bikes.
PS. I had the hitch mounted on the truck, but because it was going to rain, I removed it to keep it dry. Silly I know, but it is that beautiful.
I have bought from etrailer for equipment and utility trailers prior to buying a travel trailer, now I find a wealth of information and products. Just replaced a vent with a Maxxfan 7000 series, about to run wires to power it up. I could have picked this up on Amazon, but relying on superior after sale support if needed. The price was super competitive, shipped and received promptly, etrailer followed up, thanked me for the sale.
Easier to install with 2 people, but otherwise very straight forward.
Delivery on time Boxes where a little rough but everything seems to be here. Haven't started installing it yet.
Just the Check Out was a little flippy this time...Tried it 3X's and finally it took! Thanks!
Fast shipping. Excellent products and selection. Excellent quality of products.
Always enjoy shopping through eTrailer.
This Curt wireless brake controller is easy to use, a snap to set up, and can be used with different vehicles.
I use an "obsolete" iPhone with Bluetooth, which keeps my primary phone available.
Be careful, though, this item is desirable; this one is a replacement for the one that vanished during our last camper service.
Needed a grate for my RV oven! Found what I needed easily on their site. Ordering was simple. Delivery came within my expectations. Fit was perfect.
I ordered a trailer cover one day, and it was delivered the next. Amazing!
Easy to find what I need. Fast response to my order.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members