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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This is my 3rd or 4th hitch from etrailer. They always ship quickly. The price is great. And the installation videos are amazing.
Great website! Full stock! Fast shipping! Needed to remove the bed for my 1993 k1500 Silverado. Be prepared.
Awesome! Very organized! Never used this Company before, but they were great!
I find it extremely helpful that they will let you know which snow chains will fit your car's tires after just typing in your car make and model. Also the installation was much easier than I thought! This is my second time ordering from them because of their products as well as great customer service. Fast delivery and great communication throughout the whole shopping process.
Quick and easy, followed the directions and was able to install it by myself
Fast shipping and great prices, product works great.
I had my parts delivered fast. However, bearings came packed loose in a bag full of other parts and one box had no packing material at all and a hub assembly was just rolling around in there with the other parts. Luckily the seal and bearings didn't get damaged by the hub
I bought the extra hub assembly given the perceived nice container to keep in my truck. Unfortunately the container was busted due to poor packaging and shipping. I bought it specifically to store and now what!
I took pictures
Found the part I needed easily and without excessive shipping charge...
As always the shipping is as fast as it can be and the people working for e trailer are very knowledgeable and courteous.
Always a quick reply to any questions.
Works great, highly recommend this company.
This business is quick to respond, is clear, direct and does not "BS" you.
Very refreshing compared to other sellers.
Way better than Walmart or Amazon. Fast shipping and great product.
Snappads arrived on appointed date, Easy to put on with two people as suggested. Well made.
Needed a new mounting bracket because the old one was left in the previous vehicle. This one came with the needed hardware and appears to be an exact match to the old one. Was hard to find a replacement.
The trailer hitch came quickly and looks great. I'll know for sure once I get it on.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members