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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Second time using your company. Good products delivered quickly!
ETrailer filled and shipped my order as if it were all in a normal day's work for them!
Fit perfectly and is exactly what I need. Thank you. Was a little banged up and falling out the box when it arrived
Fast shipping and great customer service with my order.
I've ordered a few things from etrailer, and every one has been a great experience. From thorough descriptions, affordable prices to quick shipping. Etrailer is the best.
Outstanding service start to finish, shipping was exceptionally fast and the quality from Gen Y was top notch. The pinbox installed super easy and was an amazing upgrade, definitely worth the price.
Site is great to use. Package came very quick and very easy to install.
Easy to find product on line. Lower price than others. Faster shipping at lower price the others. Happy. Thank You.
Receiver hitch was very nicely constructed. It's a welded, one piece, assembly. Installation took about 45 minutes with my brothers help. You do have to drill the frame for the mounting bolts, but that was expected. 1/2 in drill bit was the largest needed. I'm happy with the quality of the product, which in my opinion, exceeds the quality of the offerings from Curt or Reese.
Your website is one of the most helpful and user friendly I have ever experienced. I especially liked the videos explaining the various hitches available for my vehicle. Shipping was very fast. I haven't installed it yet but based on your site reviews and videos I'm gonna do it myself. Thanks for all the support.
Product was as advertised. Order received in good condition and on time.
Part I wanted, tutorial video easy to find on website.
Excellent customer service. Representative answered all my questions quickly and professionally, leading me to the correct products to purchase.
Sent my inside PSR Ashley E. My dimensions and what I needed, she responded right back and I ordered them...will see what happens when they get here
I like the way you give instructions how to assemble!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members