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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Been ordering trailer hitch from Etrailer for years.They have high quality products, best selection,best price.The video instructions they have is very helpful and really the best way to show customer rather than illustrations only if you want to install it yourself.Shipping is fast,highly recommended.
This product is made well. Good quality I am really impressed. I would recommend this product to anyone.
I was searching for a wheel chock that would fit a variety of bikes. Most notably a Gold Wing. The large rotor covers on the Wing made it a challenge to find something they would not hit. This chock does it all. A big road bike or a narrow dirt bike. I LOVE that this is removable as well. Installation was a breeze.
ETrailer was totally great! The shopping experience was fantastic. The products arrived quickly, installation was easy, instructions were clear. Customer support reached out to get my feedback on experience, and to ensure I was a happy customer. I am a happy customer!
I've researched on your site for numerous items, and could have ordered from Amazon, however I can't say enough about your information and happy to order from you 👍😊
The support team was great in confirming my order delivery after I discovered the address was wrong. Thank you for your support
Product as stated and in good condition when received. Would definitely order from again.
Very easy to find and navigate. Great installation videos.
Everything went great. Got the part I needed quickly.
Ordering from etrailer was a breeze. Fast delivery. Easy installation using enclosed directions and also videos on etrailer website. Would order from them again.
Professional and experienced.
Arthur D. Is the best.
Thank you
Rick Van Brunt
Thanks for the end cap, I would definitely shop again. Got here to me just as trailer promised!
Easy and painless, shipped super quick. Will order from again.
The fit was like a glove. Only difficulty I had was getting the manufacturers wiring apart in the car. Awkward arrangement for my larger hands. I've always been satisfied with Etrailer equipment!
The package was damaged and the parts had cosmetic issues. It works fine and was shipped quickly.
Great little sink. Easy to install. The packaging was substantial and there were no dings or dents. We love the new look.
Quick response to product delivery and follow thru.
The experience was above average for any online purchase experience. The prices were better than other retailers, the shipping was fast and I received my new Advent 15k air conditioner in perfect condition. What more could I ask for!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members