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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Web site is user friendly, intuitive and suggestive. I was able to make my selection with useful accessories without a lot of hassle or confusion.
Everything was as expected, except no fuse was provided with the trailer wiring kit
Ordered two plastic covers for an awning motor. Front half and back half. Basic shipping for $4.99 with order placed on Friday got parts to me on Wednesday. I should have realized I would need the screws to fasten the two covers together but did not. I had to provide my own screws but was ok with that. Bag for front cover was previously opened and part may have been a return from someone else. Part appeared new otherwise and fit my 2016 trailer perfectly.
Showed up pretty much exactly the hen they said it would, all in one piece and not damaged. Happy with my experience
Shipped quick. Arrived undamaged. But the hardware needed for mounting was the wrong size other than that good product.
I needed a replacement clamp for my Thule roof box. Found exactly what I needed, and the order was fulfilled wicked fast. Impressed!
Ordering was very easy. All information was readily available. Instruction videos extremely helpful and made the installation easy. With no surprises.
The wheels are great quality and the baby moons look so good on them as well.
Found the part I need, will order other parts I will be needing in the future
Unfortunately the air bags are much harder to install than advertised. Failed in the first attempt.
Will try another way later.
No issues, price was oaky. Wires were identified but it came with no instructions.
Box was damaged but it looks like that is par for the course for a heavy steel object shipped with no padding in a cardboard box. Haven't installed it yet but it looks to be free of damage and all parts accounted for.
Easy to tell part i needed. Easy site to order. Quick delivery. Great service.
Ease of use. So far,I have been able to get from etrailer whatever I think I will need in the future for my 2008 GMC SAVANA 2500.
Found what I needed. Delivered on time. Assembly was very good.
Easy order, delivery and installation. Would recommend to others.
The rear wheel holder on my Thule bike rack broke, so I ordered a replacement / upgrade from etrailer. Customer service was great and shipment was quick. They were one of the few retailers who actually had the part.
Great service and product and price well worth the price
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members