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etrailerReviews 18,895

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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California
1 review
0 helpful votes
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So far so good
April 14, 2024

Order arrived quickly, very well packaged. Haven't installed the product yet but the quality seems to be quite high.

Date of experience: April 4, 2024
Arizona
1 review
0 helpful votes
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Perfect fit for hard to find item
April 14, 2024

I own an older tandem axle trailer and had a difficult time finding a spare rim to fit my 15 x 5 x 5.5 pattern. The rime I ordered fit perfectly and even Discount Tire could not order a rim that would fit. Thanks for providing the hard to find item!

Date of experience: April 4, 2024
Washington
1 review
0 helpful votes
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Just what I needed!
April 14, 2024

They had the obscure parts I need in stock and shipped them to me lightning fast.

Date of experience: April 4, 2024
Colorado
1 review
0 helpful votes
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Part was easy to find. Received it when promised and it fit exactly.

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Amazon faster & less cost- free Amazon faster & less cost- free delivery Amazon faster & less cost- free delivery

Date of experience: April 4, 2024
Tennessee
1 review
0 helpful votes
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I purchased a trailer hitch based on what they said I needed for my specific vehicle. It was fine. While making that purchase they said "you may also need this" wiring harness which didn't work with my same specific vehicle. When I asked to return it I was told they'd take $23 off my refund for return shipping of a light, small, box. For purchasing what they said I needed that didn't work.

Date of experience: April 4, 2024
Ohio
1 review
0 helpful votes
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Great Service, easy to order!
April 14, 2024

Item arrived in perfect shape, packaging was excellent!

Date of experience: April 4, 2024
Alabama
1 review
0 helpful votes
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They have it.
April 14, 2024

Easy to do. No problems in placing my order. I am sure I will be ordering other items.

Date of experience: April 4, 2024
Arizona
1 review
0 helpful votes
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Great ordering process
April 14, 2024

Always seem to get great service from etrailer. Received the product in a timely manner. Had ordered 1 of an item but a few hours later I decided I wanted 2. Called them and quickly got to talk to a real person who quickly updated my order.

Date of experience: April 4, 2024
Minnesota
1 review
0 helpful votes
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2024 Honda CRV
April 14, 2024

Great experience. Second time getting a hitch receiver from etrailer. Videos for installation are well done and extremely informative.

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Get the exact part(s) I need.
April 14, 2024

I always get the correct items or parts.
This is my second order from etrailer and I have been pleased both times.

Date of experience: April 4, 2024
Indiana
1 review
0 helpful votes
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Very Good
April 14, 2024

Ordered on line very easy but had issues with card going through at first. Found out it just too a minute or two. Was giving a direct line to call back in if any problems. Very Good Customer Service which is why I return to make my next purchase. Please give your staff a Gold Star for your service.

Date of experience: April 4, 2024
Georgia
3 reviews
0 helpful votes
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I found what I needed (a replacement part), placed the order, and it was received quickly and correct.

Date of experience: April 4, 2024
Ohio
1 review
0 helpful votes
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23 Highlander hitch
April 14, 2024

Very good web site easy to use. Good videos that helped choose the correct options.

Date of experience: April 4, 2024
Montana
1 review
0 helpful votes
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Easy Find
April 14, 2024

With the vehicle selector I was able to easily find what I needed for my vehicle. I even found an open box item that helped me with my savings. I am glad e-Trailer offers up that suggestion

Date of experience: April 4, 2024
Arizona
1 review
0 helpful votes
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Quick delivery
April 14, 2024

Great Prices! ~. They seem a little skinny but maybe that's just because I have not installed them yet.

Date of experience: April 4, 2024
Colorado
1 review
0 helpful votes
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Easy and quick the gentleman that helped me with my order I apologize. I forgot his name but is very helpful knowledgeable and was able to direct me in the right direction and the parts showed up fast. Thank you.

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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Happy Trails
April 14, 2024

Purchased wheels and tires and bearing buddies. Very well packaged and timely shipment.

Date of experience: April 4, 2024
Indiana
1 review
0 helpful votes
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The whole process ordering paying and receiving my order was great

Date of experience: April 4, 2024
Idaho
1 review
0 helpful votes
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I did not find all the info I needed easily when shopping a specific hitch but eventually did find it. I did call customer support for details that were not obvious to me and had a real human being answer. She was the one to talk to. No transferring or multiple button menus. Her information was exact and just what I needed.

Date of experience: April 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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