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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Order arrived quickly, very well packaged. Haven't installed the product yet but the quality seems to be quite high.
I own an older tandem axle trailer and had a difficult time finding a spare rim to fit my 15 x 5 x 5.5 pattern. The rime I ordered fit perfectly and even Discount Tire could not order a rim that would fit. Thanks for providing the hard to find item!
They had the obscure parts I need in stock and shipped them to me lightning fast.
Part was easy to find. Received it when promised and it fit exactly.
Amazon faster & less cost- free Amazon faster & less cost- free delivery Amazon faster & less cost- free delivery
I purchased a trailer hitch based on what they said I needed for my specific vehicle. It was fine. While making that purchase they said "you may also need this" wiring harness which didn't work with my same specific vehicle. When I asked to return it I was told they'd take $23 off my refund for return shipping of a light, small, box. For purchasing what they said I needed that didn't work.
Item arrived in perfect shape, packaging was excellent!
Easy to do. No problems in placing my order. I am sure I will be ordering other items.
Always seem to get great service from etrailer. Received the product in a timely manner. Had ordered 1 of an item but a few hours later I decided I wanted 2. Called them and quickly got to talk to a real person who quickly updated my order.
Great experience. Second time getting a hitch receiver from etrailer. Videos for installation are well done and extremely informative.
I always get the correct items or parts.
This is my second order from etrailer and I have been pleased both times.
Ordered on line very easy but had issues with card going through at first. Found out it just too a minute or two. Was giving a direct line to call back in if any problems. Very Good Customer Service which is why I return to make my next purchase. Please give your staff a Gold Star for your service.
Very good web site easy to use. Good videos that helped choose the correct options.
With the vehicle selector I was able to easily find what I needed for my vehicle. I even found an open box item that helped me with my savings. I am glad e-Trailer offers up that suggestion
Great Prices! ~. They seem a little skinny but maybe that's just because I have not installed them yet.
Easy and quick the gentleman that helped me with my order I apologize. I forgot his name but is very helpful knowledgeable and was able to direct me in the right direction and the parts showed up fast. Thank you.
Purchased wheels and tires and bearing buddies. Very well packaged and timely shipment.
The whole process ordering paying and receiving my order was great
I did not find all the info I needed easily when shopping a specific hitch but eventually did find it. I did call customer support for details that were not obvious to me and had a real human being answer. She was the one to talk to. No transferring or multiple button menus. Her information was exact and just what I needed.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.