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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This is probably the third of fourth time ordering from etrailer and another great experience. Thank you
This is the second Hitch and wiring harness I have purchased from etrailer and I will keep coming back!
I understand it's something that won't be pretty in the future but packaging came all torn up and had stretches because my item was sticking out of the box
Good. Quick and easy navigation to the items I need.
Etrailer made it easy to identify and purchase the hoist that I needed. It also had a stop mechanism that others could not provide.
The hitch installation was a challenge to say the least!
The website is easy to navigate and in case of doubt the videos, reviews and photos are extremely useful.
The service is fantastic, they called me back to confirm my weird mail address and the delivery mode.
Everything fit perfectly! It was all just as the website described
Dealer wanted too much for a hitch that was going to hang down too low anyways. This hitch from etrailer tucks up under perfectly.
Trimming the removable underpanel was easy.
I ordered 2 sets of electric landing gear for a customer. The boxes they arrived in were utterly destroyed. I feel pretty lucky that the switch kits were still in the boxes. Most likely this is a Lippert issue... someone needs to address it.
Ordered and trailer jack and it came in the mail. I wish it arrived quicker. Overall pretty good.
Easy to navigate web site and loved the product videos. The communication after the purchase was top notch. I would recommend to all my friends and family to visit this site and see for themselves how they take care of their customers.
It was fast and Easy to look up parts.
Perfect fit.
Part was really presented well on- line. Decent price. Easy web site to use. Part arrived on time and well packaged. Easy install.
I was in a bind and on a deadline to get my Maxxair Fan blowing, ordered a new circuit board and it shipped same day and I had it within 2. Repair made and another successful trip.
Our parts were delivered really quick and everything ok.
Some delays but everything was handled perfectly. Item arrived in time for our needs with out any issues.
I ordered a flip hitch for a goose neck trailer and got exactly what I needed double fast and in a hurry! To my surprise I even got a follow up check in to see if I received my parts. Outstanding service and follow through in a time when most companies do not follow up. I will use your company in the future for all my trailer/towing needs.
Ordered the replacement keys for our RV and fast shipping. Thank you e-trailer 👍
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members