On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
So far so good. A little confusing with what type of wiring kit to get and hopefully it will fit 2019 CHEV TRAX LT
Great customer service rep assisted me on a previous phone call. Item was received undamaged even though it was very heavy.
Easy to install just had to get some heat shrinking connectors.
Good price, correct item, decent shipping times, happy.
I was able to find the products needed by search of our vehicle information.
GREAT PLACE ORDER FROM SOMETIMES IT TAKE LONG TIME TO GET ORDERED BUT THEY DO A GOOD JOB GETTING IT TO YOU PACKAGE VERY WELL TO. THANK YOU FOR BEING A GREAT COMPANY
I purchased the 10-12k Curt jack bearing for my bulldog 10k. Because I could not find a bulldog bearing only. The jack works great now. Fast shipping too! Thank you!
Good web page with plenty of information. I had a hard time deciding between two bike racks. I'm happy with the one I choose and the other reviews helped me decide.
Good web page with plenty of information
etrailer.com had exactly what I needed for my new 2024 Subaru Crosstrek Sport. I purchased their etrailer.com branded trailer hitch, a Curt wiring harness, and a set of Malone crossbars. They shipped quickly and these arrived the same week.
Everything was easy to install and looks great on the Crosstrek.
I placed an order with E-trailer and had it two days later. Super fast shipping!
Thanks
Ordering was easy and the product was shipped very fast. No problems at all, will order from trailer again
Called and spoke to a very nice young woman who was very helpful in me to find the right ratchet tie-downs for my needs!
Also support was very helpful in cancelling previously incorrectly ordered items!
Easy installation, ordered on a Monday, received it by Friday.
Fast delivery and item as described on their site. I've always had good experiences with this company. Thank you.
Great product and great price. Easy check out with fast delivery.
The website is so easy to navigate and find everything I needed. The shipping was fast too. I will continue using them for all my trailer needs.
Excellent pricing. Easy to use. Fast service and excellent videos to help the buyer install their trailer hitch and wiring. My family has purchased 4 hitches for 4 different cars and they all worked well for us.
I got exactly what I ordered, a wiring harness for a RAV4, I used your installation video and was able to put it in myself with no problem. I am very satisfied with this experience. The product shipped out the day I ordered it and showed up in two days time. I have ordered from you before and have yet to be disappointed. Thank you very much!
Easy to find the needed item! Item arrived when expected and was as described on Your web site!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members